Zero customer service
Ordered 2 clutch bags online. Both were too heavy due to the hardware, so I opted to return them. They were delivered back, and after a week of waiting to be refunded, I reached out to their customer service via email. I received no reply. The next day, I called their customer service number. No answer, so I left a voicemail. Called again a few hours later. Still no answer. Sent another email, this time to every email address I could find on their website. The next day, I received notification of my refund being issued. However no one ever bothered to reply to either of my emails, or return my call. Absolute pathetic customer service. Why bother having a customer service email or phone number, if you aren't going to reply to emails or return phone calls? It's like this company wants your business, but wants nothing to do with you after the sale is made. The atrocious customer service is what influences me to never shop here again.








