Great company and fantastic customer service. I made a mistake with the timing of my booking, and Alcatraz Island Guide kindly let me change my booking within the "no change" time. Thank you!!!
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
The description of the "night tour" was the reason I bought our tickets for myself, my husband and our grandson. We felt cheated because there was no "reenactment" of anything and there were no "extr... Se mere
My family of 4 including 2 teens loved this experience. The audio tour is great and it is amazing to see such a well preserved piece of American history.
Virksomheden har svaret
The tour was very smooth and the monument was super informative for the history of its own
Virksomhedsoplysninger
Skrevet af virksomheden
Alcatrazislandguide.com is an independent ticket booking service helping visitors plan and secure their Alcatraz Island experience in San Francisco. We specialise in sourcing ferry and tour tickets — including Day Tours, Night Tours, and Behind the Scenes Tours — making the booking process simple, fast, and hassle-free.
Kontaktoplysninger
4,2
God
23 anmeldelser
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I booked my tickets (or so I thought)…
Do not buy from this company!!!
I was told to only buy tickets directly from the company. Go on cityexperiences.com to purchase Alcatraz tickets.
I booked my tickets (or so I thought) almost a month in advance. After booking, I got an email saying “Thank you, We've received your booking request. Our team will review and process your payment shortly”. Right u see earn that, it said,
📧 What happens next?
Our team will process your payment and send your e-ticket to you by email. This usually takes a few minutes. If there are any issues, we will contact you directly.
So here I thought, all is good! A few days before my trip, I went into my email to retrieve my tickets and I couldn’t find any email with tickets. So I went back to the initial email and I there was an area that I could book on that said “view booking status” and once I clicked on that it said invalid payment!!!
Mind you, I never received another email stating that there was a problem with my payment!!! Above it states that if there are any issues, they will contact me directly which they did not!
I tried contacting them and nobody answered.
So I thought hopefully that when I get to the boat, they’ll be able to process my payment, negative! I had no tickets.
My parents came all the way from Europe, and that was one of the aim things they they were so looking forward to seeing. And of course they were sold out that day and days after….
How deceiving is that???
If I wouldn’t known to click on that, and yes, partially it’s my fault (I take responsibility) for not checking sooner and clicking on that box…. But I did not know!
18. juni 2026
Uopfordret anmeldelse
Be sure you know what you are buying!
We thought we were buying tickets to an actual Alcatraz island on site visit with an audio tour and it was actually a bay cruise. It never mentioned a bay cruise and talked about the audio tour. It was very misleading. We had to pay additional money and buy new tickets at the ship.
9. juni 2026
Easy booking. Helpful customer service
Customer service was very helpful with making changes to our reservation.
15. juni 2026
Uopfordret anmeldelse
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