ALBA CARS - No.1 Used Car Showroom in Dubai Anmeldelser 

Had a pleasant experience with the worker, he was really nice and patient with my questions.

Great experience, very comfortable and very professional, mr safwan was very nice 👍

Wonderful customer service and admirable work ethic from Safwan

Great experience and customer support, answered all my questions and inquiries.
Cheers Safwan for the help!

Ive been to so many car showrooms but this one stands out the most for me. Mr.safwans handling of customers and professionalism really shows the high standards set at alba cars. Recommend a visit to it👌🏼

I had a fantastic experience with Safwan at alba cars, He was incredibly helpful and resolved my issue swiftly. Safwan's professionalism and expertise were evident throughout the process. I highly recommend alba cars for anyone needing reliable support with their car service needs.

Great customer service, safwan was really good

The overall handling of everything from start to finish was great. And Mr. Safwan ensured everything was excellent and satisfactory. This is how customer service should be!

Great customer service experience with Safwan and I'd like to point out the great commitment of Alba's towards their customers while selling great pre-owned cars.

Safwan showed a really good service and outstanding responses, really attentive and customer oriented.

The company has an excellent sales team where they understand the client's needs and then recommend a car accordingly. The handover team and the after sales team are also efficient and co-operative.

AMAZING AFTER SALES SUPPORT BY ARTEN ✨ It’s very rare in Dubai Preowned car market. I highly appreciate his efforts towards my case until it was fully sort.

Bought an Audi from Alba with cash under promise I would receive it in working order within a few days, I did not for around 6 months. Post that it never went 3-4 months without an (expensive) issue. They, on contract, promised to fix the judder issue, they did not- cost me 6,000 dhs. A number of other issues cost me over 7,000 Dhs... both times under their expensive "gold warranty" coverage. All issue which I made them aware of in first few days of driving which again under contract they promised to fix. - Air con, judder, tyres, electronic issues.

Now under 2 years later and weeks of lost time, stress etc I sold the car with failures throughout for well under half purchase price. No compensations for crazy number of taxis, time wasted etc. To add, they glued the glove box on, lied about accident history and gave me a popped spare tyre, sums them up quite well.

Avoid !

If you wanna buy a car come to alba, the support and attention during all my process on getting my car it was incredible

Totally recommend to buy your car from this company, they helped me like no other company and gave me their advice during all the process, the staff always super friendly and proactive.

Osman, Rabia and Wasim were very helpful when we purchased our Alfa recently. Very happy with our car so far and the overall experience

SPOILER: My experience with this dealership has been nothing short of a nightmare. In just six months after purchasing a Mercedes from Alba Cars, I found myself out approximately 70,000 AED. Here's the story:
Year ago, I decided to purchase my first car in Dubai. Being new to the area, I relied on trusted auto dealerships like Alba Cars to guide me through the process. Despite paying a premium for the convenience of buying from a dealership rather than a private seller, I believed it would be worth it for the peace of mind. Alba Cars initially impressed me with their customer service and seemingly thorough inspection process.
I had my eye on a Mercedes, and when it appeared on Alba's Instagram, I visited their showroom to check it out. Everything seemed fine—the inspection report showed no issues, and I felt confident in my purchase. However, my optimism quickly faded when I started experiencing problems just one month later.
First, I noticed an unusual sound in the suspension, which turned out to require major repairs costing around 30,000 AED. When I brought this to Alba Cars' attention, their service manager informed me that because I hadn't purchased an extended warranty from them, the suspension wasn't covered. Only engine and transmission issues were covered under the basic warranty, leaving me to foot the bill for the suspension repairs. I thought ‘OK, it’s my fault. I’d better bought the extended warranty but hadn’t done it.’ Investing 10,000 AED in aftermarket parts I repaired suspension, but my troubles continued.
Within a few months, I received notifications of low engine oil levels, leading me to discover serious engine problems that would require costly repairs totaling around 42,000 AED. Upon further investigation, including an endoscopy of the engine, I uncovered scratches in the cylinders, a serious issue that would necessitate a complete engine replacement by sourcing a new donor.
Despite presenting this evidence to Alba Cars, they refused to acknowledge their responsibility, leaving me to bear the burden of the hefty repair costs alone citing the cap of 5k AED of their basic warranty.
In desperation, I attempted to sell the car back to Alba, only to be met with rejection due to its age, despite the fact that they had sold it to me just six months prior. What's even more telling is that during their inspection process, their inspector highlighted only some unusual sounds from the suspension, completely overlooking the serious engine problem that later surfaced. This glaring oversight raises serious questions about the efficacy and thoroughness of their car inspection procedures, leaving customers vulnerable to hidden issues that can turn into costly nightmares. It's a stark reminder of the importance of a comprehensive and reliable inspection, a standard that Alba Cars, unfortunately, failed to meet.
To summarize:
I paid a premium of 20% (20k AED) over market alternative for a car touted to be in "ideal condition," only to encounter significant issues shortly after purchase.
The suspension required replacement within a month of driving on Dubai's supposedly smooth roads.
The car had a serious hidden defect in the engine, which Alba Cars failed to detect during their inspection.
When I expressed my frustrations to Alba's representative, Stephanie, I was met with dismissiveness and accusations of rudeness. But can you blame me? I was sold a faulty car with no recourse or support from the dealership.
In conclusion, I strongly advise against doing business with Alba Cars. Don't fall for their marketing tricks or promises of warranties—they'll leave you high and dry when you need them most. Take my experience as a cautionary tale and think twice before considering a purchase from Alba Cars.

Excellent service and excellent customer service from all alba team

Great experience from start to finish and also after sales team. Darpan is so easy to deal with and always offers great advice. Recommended to everyone to purchase from Alba.

I had a great experience with them, i bought a car BMW and all transactions were so smooth and Fast, thanks for the help of my car agent LOUISE for being so patient and accurate on taking care of the customers.

Also to their company mechanic DARPAN, together with his team AKASh. They had provide me a fast and extraordinary support on assisting in some very minor issues of the car.

I would recommend to choose ALBA CARS if you are looking for a nice and legit cars, they provide fast and smooth good customer service to their clientele.