AIS Insurance Anmeldelser 

What a joy and ease to be assisted by the lovely professional Connie Velazquez on closing the deal and finalizing details on a new auto policy that saved me lots of money while covering my car much better than other Insurance Companies. Connie went above and beyond answering my many questions with calm and concern, a thoughtful human touch to what can be unnerving experience to ward off future problems! Calvin too, the original customer service agent did a great job, as well, in getting me started submitting my info in a fast timely manner as my other insurance was due in 3 days! Thank you to both!

I started the home insurance quote process with Rusella, and she was incredibly helpful from the very beginning through completing my policy with Mercury/AIS. She guided me through the different quote options, helped make adjustments to fit my needs, answered all my questions patiently, and made the signup process smooth and easy.

Rusella is extremely friendly, approachable, and easy to communicate with. What stood out most was her strong customer oriented attitude. She truly cared about helping me and made the entire process simple and comfortable.

I really appreciate her professionalism, responsiveness, and dedication to customer service. I highly recommend Rusella Hernandez to anyone looking for an insurance agent who is knowledgeable, caring, and easy to work with.

A well deserved 5+ stars!

I spoke with Amelia Murray! She was very helpful, knowledgeable and spoke very well! She answered my concerns and was very professional! I appreciated her customer service!! Thank you again, Amelia!!

Gracias a Silvia !!!

We were in a dispute with Aspire General who refused to correct a very expensive error. AIS made us whole after Aspire did not fulfill a complete refund, they've been on top of helping us handle this problem, and helped us get insured with a new provider. Thank you so much to Armando, and Christian at AIS.

Excellent service! Lalynn Montante was responsive, helpful, and answered all my questions.

I had never heard of AIS so I was a little wary. The Insurance Specialist I was connected with, Tatiana Uribe Gutierrez, immediately put me at ease with her knowledge, and warm, friendly, though completely professional, manner. She ably took me through the process of creating quotes for Auto, Homeowners and Umbrella policies and made herself available for follow-up phone calls throughout the process of obtaining the policies once I decided to go with the Mercury Quotes. When we hit some snags on the Umbrella policy, she reassured me and ushered me through that process as well with a personal and extremely helpful touch. I liked and trusted her enormously and it’s because of her that I went with Mercury, and ended up with policies I’m happy with, and at surprisingly competitive rates.

Mrs. Mari Diaz is very reliable, patient and detailed, I appreciated her help very much.

The AIS agent, Mari Diaz, was knowledgeable, patient, and courteous. Our complicated family trust information was handled like a pro. Her attention to detail and professional demeanor was felt during the entire two policy process. Thank you so very much for an excellent experience!

Ms. Tatiana, was very helpful she explained everything to me where I had a clear understanding. She is very knowledgeable in her field she gave me an opportunity to find the best auto insurance rates for my car and my budget.

Malama Lemafa was very helpful, kind, and patient while we set up a new insurance policy for today. I am a California home owner in a Co-op, so it was very difficult for me to find an insurance provider. I had already been turned down by mutiple agencies just for living in California, even though we are not in a fire hazard zone; however, this policy is reasonable, and they have an "A" rating with BBB.

I just bought a home and need a home owner insurance. I was connected to Alfred Dalton and Cheryl Stanley for the quote. They both did an amazing job. They also reached out to my loan Processor so they can finalized the evidence of liability. I appreciate both so much for their efficiency and excellent customer service

Thank you Malama Lemafa for your assistance today. You were a patient, helpful, and a pleasure to work with.

Yvonne was very informative and explained everything in a helpful way. Very happy with the service I received today

I am writing this review to express my sincere gratitude for the outstanding customer service provided by Jennifer Troeller at Mercury Insurance. From start to finish, Jennifer demonstrated a level of professionalism, empathy, and efficiency that is incredibly rare to find these days. Insurance matters can often be stressful and confusing, but Jennifer completely took the burden off my shoulders. She listened patiently to all of my questions, thoroughly explained my options without any confusing jargon, and ensured I felt completely confident in every decision. Her response times were lightning-fast, and she went above and beyond to advocate for my needs and maximize my benefits. What stood out to me the most was her genuine warmth and kindness. She didn’t just treat me like a policy number; she treated me like a valued individual. It is clear that Jennifer takes immense pride in her work and truly cares about helping people. Mercury Insurance is incredibly lucky to have Jennifer Troeller representing them. If you ever have the pleasure of working with her, you can rest assured you are in the absolute best hands. Thank you, Jennifer, for your stellar service and for turning a stressful situation into a seamless, positive experience!

Thank you to Malama Lemafa, for making this a easy and quick process.

I was looking for a competitive rate on car insurance and not only found that, but also received excellent customer service from the representatives who assisted me. On my first call, I spoke with "Letty" Letitia, who was incredibly patient and kind. I had to call back later to complete the transaction, and my second interaction was with Sandra Vargas. She was equally pleasant and helped my boyfriend and me get signed up and insured in about 20 minutes. Because Letty had already created a record with my initial information, the entire process was seamless. I highly recommend working with AIS. Before this, I never would have thought to contact them, as I assumed they were just a "middle-man," but I actually received a lower rate through them than I did when getting an online quote directly from the insurance carrier.

Cheryll Guesno was polite, kind, knowledgeable and patient.

I am grateful for the new policies.

Thank you!

Rusella was my assistant today. She was a pleasure to talk to and very knowledgeable. I recommend Ais and in special Rosella she goes above and beyond to help me and great personality.

Jennifer Troeller with Mercury was wonderful to work with. She was very thorough, helpful, and took the time to answer all of my questions throughout the insurance process. She made everything easy to understand and helped me find the right coverage with Mercury. I appreciated her responsiveness and professionalism and would highly recommend her to anyone looking for insurance assistance.