My first 2 £5 that I accumulated deducted from my phone bill but my third just disappeared. I tried contacting them but had no response. I appreciate that if you spend you save but I found myself spen... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Been using Airtime rewards for some time now and it’s been brilliant at reducing my phone bill, just by using my debit card to pay for every day things like groceries. Can’t recommend enough. A*******... Se mere
Virksomheden har svaret
It simply doesn’t work. You can’t speak to a human, chat AI service online and received a responses back from a human once or twice but these are followed by AI reply’s. I’m disabled and thought th... Se mere
A good way to save money on my phone bill which in today’s time every penny counts and if a can get a few free phone bills I’m happy. There’s still some High Street shops that don’t participate like S... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Kontaktoplysninger
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, Storbritannien
- support@airtime.co.uk
- airtimerewards.co.uk
3,5
Middel
6 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good company!
There are a lot of retailers from which to choose (although I sometimes forget to check) and Airtime regularly add new ones. I always use my rewards to reduce my mobile bill and it’s very easy to do.
12. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Helen, thanks so much for your positive review! We're delighted to hear you're benefitting from all of our retailer offers available. We'll keep adding more! Let us know if there is anything at all we can help with 😊
It's great
It's great, link your cards to it, add retailers, gives you money off your bill.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Kelly, thanks so much for your 5* review! We're delighted to hear how much you're enjoying using the app 🙌
If there is anything at all we can help with, please get in touch 😁
Very helpful team with good rewards…
Very helpful team with good rewards from many company,s
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Paul, thank you so much for your positive review! Delighted to hear how much you're enjoying the app and the team were on hand to support. Let us know if there is anything at all we can help with 😁
Quietly, has slipped down the drain. Sad to see.
Quietly, it is simply no longer good. I have been using it many years, no issues with having to wait a bit for the money. All of a sudden, within the last few months, changes were to made to how much one can withdraw (down from 40 to 20, really???) and, when I went to check my balance I noticed 90% of the retailers I was getting money back from has gone. Zilch, nada, nothing. No more supermarkets, less money and, given the fact that it takes ridiculously long to get it to clear, it is quite offensive.
Shame on you, changes do happen sometimes, but the courtesy of an email to let customers know it was going down the drain (basically only high end or high street stores) would have been appreciated.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Anton! Thanks for sharing your feedback, we’re really sorry to hear how disappointing this recent experience has been, especially as a long time user.
We understand how frustrating it must feel to see changes to redemption thresholds and the mix of retailers available, particularly when you’ve been used to earning in a certain way over the years. Our offers and retailer partnerships can change from time to time, and while we aim to keep a strong variety, including everyday brands, we appreciate that the current selection may not feel as valuable or relevant for you.
We also hear your point about communication. We do try to keep members informed of key updates, but it’s clear we could do better in making these changes more visible and transparent, so thank you for calling that out.
In terms of pending times, we know waiting for rewards to clear isn’t ideal, and we’re continuing to look at ways to improve this while still working within retailer validation periods.
We genuinely value your loyalty over the years and are sorry to see that recent changes have impacted your experience. Your feedback has been shared with the team as we continue to improve the app.
I recently had my credit card stolen…
I recently had my credit card stolen and it was used by the thief to buy £2179 worth of Airtime rewards, I’ve tried a number of times to contact them and alert them to the fraud but they have failed to respond to my emails and they have no phone numbers.
Well done Airtime for demonstrating that you couldn’t care less about fraud on your platform and your complete lack of care in helping me.
I’ve reported you to Essex police and action fraud and I will raise my concerns about your business practices with the FOS and department of justice and trade.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Darren, we’re very sorry to hear about your experience, we understand how concerning and distressing this situation must be for you.
Please accept our sincere apologies for the delay in responding. We have been experiencing a higher volume of enquiries than usual, which has impacted our response times. However, we fully appreciate the urgency of cases like yours and regret that we did not get back to you sooner.
We can confirm that we have replied to your email directly. If you haven’t already seen this, please check your inbox as well as your spam or junk folder.
Please be assured that we take reports of fraud extremely seriously. Your case has been escalated to our provider so that we can obtain further details, which may assist with any ongoing investigations being carried out by your bank, the police, or Action Fraud.
We are truly sorry for the concern and inconvenience caused, and we appreciate you bringing this matter to our attention.
Rewards are fake. It’s a scam.
Have saved £30 on this app. Can’t collect it or redeem it for me. Only option is to gift it to another user, a complete stranger. No way of claiming these funds for me. This suggests that this service is misleading people as it advertises as money off your mobile bill. To enforce spending remains within the app shows there weren’t actuality any genuine rewards to claim at the time. They claim to be rewarding you but they’re only holding you captive for a fake reward you can’t cash out on. Worry not, this has been sent to advertising standards agency and to tele regulator as this behaviour whilst abhorrent could also be unlawful.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey, we’re sorry to hear about your experience and understand why this would be frustrating.
The issue you’ve described, where gifting appears as the only redemption option, is not the intended experience and could be related to a technical issue within the app. You should be able to redeem your rewards yourself, so we’d like to look into this for you as a priority.
If you’re happy to, please confirm a few details via Trustpilot so we can locate your account and review this further. We've sent a request through. Once we have that, we’ll be able to investigate what’s gone wrong and help get this resolved for you.
We’d also like to reassure you that Airtime is designed to provide genuine savings, and we take concerns like this seriously.
Thank you for bringing this to our attention.
Poorly ran business, got your details now don't care
When it was working well,everything ran smoothly. Then transactions wouldn't track and the app wouldn't allow me to raise a missing transactions.
Raise a query, just take ages to get back to you and tell you to raise a missing transaction (I can't! The app won't let me!). After weeks of getting nowhere and being fobbed off I ask them to escalate to a complaint. They themselves gave a two week SLA to come back to me. Guess what? Nothing! I had to chase them up on their own complaints process and I'm still waiting to hear back from them a week on. Utterly useless where you cannot even trust what they say anymore.
Such a shame! Used to be great but gone down the pan. Avoid this company
Also don't bother asking for my details, you already have it, it's been escalated and still no one is bothering to respond, not even an empty courtesy reply like previous times .
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Abdul, we’re really sorry to hear about your experience and the frustration this has caused. We understand how disappointing it must be, especially when things were previously working well, and we sincerely apologise for the delays in our responses and for not meeting the expected timelines on your complaint.
We’d also like to clarify a couple of points that may help provide some context. Offer availability can sometimes change at the discretion of the retailers. Additionally, transactions that are missed and not reported within 45 days are unfortunately, no longer eligible for rewards, in line with our terms.
That said, we recognise that this doesn’t excuse the lack of clear communication or the difficulties you faced when trying to raise a missing transaction. We had added the missed rewards to your account when you initially contacted as a gesture of goodwill.
We’re sorry again for the inconvenience and for the time you’ve had to spend chasing this. Your feedback is taken seriously, and we are working to improve both our app experience and response times so this doesn’t happen again.
Well truly disappointed.
Well truly disappointed..
Hace your cards, and the last year keep going forward and backwards with Vicki.
Missing transactions . EBAY AND BOOTS.. Then want screenshots, 4 months is a lot of screenshots
Fed up ,will leave as I shouldn't have to stress about things that cant try and save me money.
Not got the tome or the energy when company's cant do there job properly !!
Ask trustpilot for my information .
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Denise, thank you for your review, sorry to hear you have not had a great experience. We appreciate you providing some additional details so we can review your query.
Unfortunately, some payment methods such as PayPal and Buy Now, Pay Later are not supported for tracking. You can view all eligible payment methods within each retailer tile in the app. Our team have responded to your recent email with some more information. If there is anything further we can help with, please do not hesitate to get in touch.
Good app and easy way to save more and…
Good app and easy way to save more and reduce your phone bill.
However you need to be consistent to build it up as they do monthly targets.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Susan, Thanks for your review! We’re really glad to hear you’re enjoying the app and finding it an easy way to save on your phone bill, that’s exactly what we’re here for 🙌
You’re absolutely right that consistency helps when it comes to building up your rewards, especially with monthly targets in play. They’re designed to give a little extra boost to your earnings, but every bit of rewards adds up over time too.
Thanks again for your feedback, we appreciate you being part of Airtime Rewards!
great idea if the shops are near you
the idea is great but if you live out in the sticks or maybe a town that doesn’t have an abundance of shops then it might be a small range of shops applicable to what you can get you money, for the ones that do work 99.9% is great but i did have one for quite a large amount but it didn’t show and when i raised a ticket they said it hadn’t tracked and i copied the link so there isn’t a lot i could do about that. but other than that its been great
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Peter! Thanks for taking the time to share your experience, we really appreciate your honest feedback.
We’re glad to hear you like the idea behind Airtime and that, overall, it’s been working well for you. It’s true that the range of retailers can feel a bit limited depending on where you’re based, and we understand how that can impact how much you’re able to earn.
We’re also really sorry to hear about the larger transaction that didn’t track, that’s definitely frustrating, especially when you’ve followed the correct steps. While most purchases track successfully, there can be exclusions to the offers, but we know that doesn’t make it any less disappointing.
It’s great to hear that aside from that, your experience has been positive. Your feedback is really valuable and helps us continue improving, so thanks again for sharing it with us!
Hadn't used too much as I rarely spend…
Hadn't used too much as I rarely spend money at the retailers in their network. Not impressed that my account was closed without warning with just under the minimum to cash out sat in the account plus an additional two transactions that were worth almost as much again that I did on the day they apparently shut my account. No response yet to my email asking for clarification of why the account was closed or whether I can transfer my info to a new account attached to a different mobile number.
Updated from 2 to 4 stars as it appears airtime support have now reinstated my account and the transactions I did last week have tracked. As I rarely use the stores in the airtime network it will take a while to accrue some cashback but any cashback is better than none in my opinion.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey! Thanks for your review, so sorry to hear you have not had a great experience. We have requested some account details through Trust Pilot. Once we have these, we'll ensure this is reviewed immediately.
Why wouldn’t anyone join Airtime
Why wouldn’t anyone join Airtime. Using the cards in your Apple Wallet automatically registers a purchase made and if the shop supports Airtime you receive a percentage of that value to your airtime account.
To date I have had £75 taken off my EE mobile phone bill and have a further £16 available to use on my next bill.
Excellent easy to use way of saving - 100% recommend.
12. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey David, thanks so much for the amazing review! 😊 We’re really glad to hear how easy you’re finding it to earn rewards just by using your everyday cards. Even better that it’s already saving you money on your EE bill! £75 off with more to come is brilliant 👏
Thanks again for the recommendation, it really means a lot to us!
Not for me
I very rarely use the advertised outlets. Those that I have used no longer belong to the scheme. It takes years to get to the required £10 minimum reward to redeem.
I’m not keen on connecting my bank account to join their other scheme.
I wouldn’t have signed up had I known how limited the cash back was.
11. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Diane, thanks for your feedback, we’re really sorry to hear about your experience. We understand how frustrating it can be when retailers you’ve used are no longer part of the scheme, and when it feels like rewards take a while to build up. Our offers change from time to time as retailers join and leave, but we’re always working to bring in a wider range of retailers to give you more choice and better earning opportunities.
We also appreciate your concerns about linking your bank account, it’s always optional, and we aim to be transparent about how it works so you can decide what feels right for you.
Your feedback is really valuable, and we’ll be sure to pass it on to the team as we continue improving the app.
Little benefit, poor responses.
Does not pay enough to make it worthwhile, and you can only withdraw minimum £10 at a time. It takes me 18 months to rack up that much trough normal spending so the whole thing is almost pointless. I think it is a poor deal considering the financial benefit the company is likely to be getting from having access to my transaction data. I tried to close my account and have my data deleted for these reasons but I’m now on the second time of asking and they have completely ignored me.
11. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Andrew, thank you for taking the time to provide your feedback and we're sorry to hear you have not enjoyed your experience.
We appreciate you providing some details for us to look into this. We found we have only received one email from you regarding your request, that was recently. However, I can confirm your request has been actioned and you will have received a confirmation of this from our team.
Airtime is very unreliable!!
Very disappointed with Airtime & how unreliable it is!!
Recently made 3 transactions through the link, as advised & no sign of them on the app at all!
Also, a £2 bonus, which there is no sign of either!!
Rakuten is far more reliable & will choose them from now, instead of Airtime!
Update: Still waiting for April's transactions & bonus to appear on Airtime!!
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Lara, thank you for your review. We're very sorry to hear about this. We have requested some account details through Trust Pilot, as soon as we have these, we can look into your missed transactions and ensure you receive all eligible rewards.
Shocking Fraud Handling – No Protection, No Support
was scammed today for £200 through the Bits app, with the transaction going to Airtime Rewards Ltd. I did not authorise this payment at any point.
What is most concerning is that I actually spotted the transaction while it was still pending and blocked it immediately within the app, yet the payment was still processed and the money was taken anyway. This raises serious concerns about how secure this platform really is and whether user controls actually work.
I have absolutely no idea how this scam was carried out. I did not knowingly approve anything, and I have received no goods or services in return. This makes it clear that this was an unauthorised and fraudulent transaction.
Under the Payment Services Regulations 2017 UK, customers are entitled to an immediate refund for unauthorised transactions, provided they have not acted fraudulently or negligently. I acted quickly, responsibly, and took steps to stop the payment , yet it still went through.
What makes this even worse is the complete lack of customer support. Neither Bits nor Airtime Rewards provide a direct contact number. You are forced to rely on email support, which can take days or even weeks to get a response. That is completely unacceptable when dealing with fraud, where time is critical.
This experience has been extremely stressful and has also pushed my credit utilisation to 100%, which will now negatively impact my credit score.
Overall, this situation highlights:
1. Poor fraud prevention systems
2. Ineffective transaction blocking controls
3. Lack of urgent customer support
4. Failure to meet basic expectations
under Financial Conduct Authority (FCA) principles
I would strongly advise others to be cautious when using these services. Until this is resolved properly, I have no confidence in either company’s ability to protect its customers.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Danny, thank you for your feedback. So sorry to hear what has happened. Unfortunately, we're unable to locate any contact or details from the information provided here. However, we have reached out via Trust Pilot to get some details. As soon as we have these, we'll look into this immediately.
Okay, could be better
Been using Airtime for about two years now. When I first joined I earned quite a lot of cashback but this has slowed down with cutback after cutback and removal of retailers. Very frustrating some cashback takes 3 months to clear. However, it does feel nice when you're able to cash out and you see your mobile phone bill slashed. And nice to know you are talking to humans than bots/AI!
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey! Thanks so much for sticking with Airtime Rewards for the past two years, we really appreciate your loyalty and honest feedback. We completely understand your frustration around the changes to offer rates and retailer availability, as well as the time it can take for some rewards to clear. These factors can vary depending on our retail partners, but we know it can be disappointing when things aren’t as quick or rewarding as they once were. It’s great to hear that cashing out still feels worthwhile and that saving on your mobile bill makes a difference, that’s exactly what we aim for. And we’re especially glad you’ve had a positive experience with our support team, we pride ourselves on keeping things human 😊
We’ll be sure to pass your feedback on, as we’re always looking for ways to improve the experience for our members. Thanks again for sharing your thoughts!
Great discounts and savings
Great discounts and savings. Customer service is very responsive and answers the questions raised. Staffed by humans not robots.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Stuart! Thank you so much for your kind words! We’re really pleased to hear that you’re enjoying earning rewards with us, and that our member experience team has been helpful and responsive.
Providing real, human support is something we truly value, so it means a lot that you noticed. We really appreciate your support 😊
Time consuming and inaccurate
I have to keep a list of retailers used as every month as there are lots missing - particularly Ebay. Bonuses get missed, but I think this is because so many retailers don’t get registered automatically and then I do a ‘missed transaction’ and when it does get tracked it is registered as a bonus and not just a purchase and so it doesn’t get registered for the monthly bonus. If it wasn’t that it keeps my EE mobile bill reduced I wouldn’t bother with the system as it is very time consuming chasing and checking if transactions have been registered
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Sally, thanks for taking the time to share your feedback, we’re really sorry to hear about your experience.
We understand how frustrating it is to have to keep track of transactions and chase missing ones, especially when things like bonuses don’t apply as expected. Retailer tracking (including with retailers like eBay) can sometimes vary depending on how the purchase is made, but we appreciate that this doesn’t make it any less time consuming for you.
If you haven’t already, please get in touch with us directly so we can take a closer look at your account and help where we can, we’d really like to improve this experience for you.
Airtime
An easy and free way to make money on o produces . The points soon make up pounds.
4. april 2026
Uopfordret anmeldelse
Besvarelse fra Airtime | Power Your Mobile Life
Hey Irene, thank you so much for your feedback! We’re really glad you’re enjoying an easy, free way to earn, those points really do add up to pounds 😊 If there’s ever anything we can help with, feel free to get in touch!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.