Airtime | Power Your Mobile Life Anmeldelser 

Enjoying the rewards and savings on my phone bill just don't know why they take so long to go through

Update 3: 20th April......got a message from EE reminding me that I can use my Airtime rewards to go towards paying my next bill. I replied to EE informing them that my account has been closed by Airtime with all my rewards still in it!!!

Update 2: 9th March......still nothing. I suppose that's my money gone then?!

Update: Airtime have still NOT got back to me as of 2nd March despite me providing them AND Trustpilot of all my account details - they tried to take down my review as not genuine.....until I provided all the documentation to prove otherwise!!!

Absolute joke of a company.

I've been using Airtime since last year and used my rewards to go towards my EE bill - usually about £50-£60 per month.

A couple of months ago they limited my redemption to only £20 per month with no reason given!

I had about £170 in rewards sitting in the account. When I complained and they gave me the option of closing my account they said it would take 30 days to do so.

Received an email yesterday to say that they closed it at my request via their online form and therefore I'd forfeited all my rewards!!!!

You cannot phone them and their online forms are deliberately obtuse. Their emails also go straight to your junk mail so you miss them and then they mark the issue as resolved because you didn't reply to them in time!!

These people are basically scam artists at this point. God only knows how much money they're making off the backs of all these partnerships they have with the big brands.

And, more worryingly, they have all your bank details too - not just the account information you hold with your mobile phone provider.

Do not use this company. If there was someone I could report them to I would but the best that I can do is to let EE know and maybe they might consider severing ties with such a shady outfit!

Used to be brilliant, now it takes forever to actually earn any money, and when you do want to withdraw it they charge £1.30 to withdraw £10! On top of that I withdrew it 6 days ago and no sign of the money whatsoever! Won’t bother updating my cards when they expire.
Update (29th December) - STILL no sign of my £8.70 I redeemed on 18th December! Absolutely useless!

Update (1st January) - STILL no sign, absolute SCAM company. Have removed my cards and bank accounts as I don’t trust them with my information. THIEVES. They apparently ‘understand’ my frustration and offered to send the money via PayPal, but after sending them my PayPal email address there is still no sign of it.
Update - 8/1/26 - FINALLY I have my money, and to be fair to Airtime, they waived the £1.30 fee and credited me the full £10. But how ridiculous to take so long in the first place (3 weeks).

For every £10 accrued you charge me £1.30 commission.

Percentages, bonuses and stores could be so much better.

Airtime is great for rewards using the online shops that I do i had a problem with my account a couple of times and emailed customer support tmit was sorted out really quickly and easily will definitely keep on using app

Great app to have with great incentives

I have £17.60 in my account and they want to charge me £8.70 to transfer it to my bank. I have no option because my network isn't supported but once it's done, I'll uninstall the app. Waste of time

Been with airtime nearly 2years now, it started all good but recently it’s ALL gone down hill since ❌ 1st it seems that most of my transactions does NOT get tracked, so usually you have to wait 14 days before you can log “missing transactions “ but airtime has recently moved the goal post ever further now and wait till 30 days after the transaction! Which is ridiculous, as the tech you mentioned says this should be tracked easily! 👎🏼 and the 2nd point I like to make and the most disappointing aspect of using airtime is that customer support is nonexistent ❌ have raised numerous complaints and issues with your customer support team but get an generic email stating that you “aim to reply within 4 working days” that is totally misleading and a joke!!! Even after 14,21 or even 30 working days!!! I am still waiting for a response regarding my missing transactions!!! At the time of writing this review, it has been over 7 weeks since I’ve raised my missing transactions but still no one has looked into this or an response regarding the delay ❌ hope the CEO of airtime is reading this 👀

no giftcards received and they cannot refund
no refund received even when they said the refund is processed......
no reply since then

When I first joined three years ago to the month (via a recommendation from a friend), only two retailers were relevant to me but both were slow earners (1 % of total amount). Eventually these two retailers were no longer partners so my lifetime earning rewards from December 2022 to present day is only £13.77. Still better than nothing, I thought...

Therefore, when I got emails about redeeming my rewards for my December phone bill of £11.50, I thought, "why not!" This would mean an extra £11.50 in my pocket for Christmas spending. However, my phone bill had already been generated by my provider around 24 November with the money to be taken out on 2 December. Therefore, the redemption I made at the end of November would not be applied to December's bill. When I became aware of this, I decided to cancel the redemption since it no longer facilitated what I needed from it and continue accruing rewards (especially since only £10 would've been applied to my phone bill anyway rather than the full amount as with Airtime Up, you can only redeem at £5 increments). So, continue saving until I can redeem £15 and have my whole bill covered.
However, this is apparently not possible for Airtime — they are unable to cancel an unused voucher and return the rewards to your account. I found this odd as any other retailer can cancel a voucher/transaction and either refund you or provide a future voucher. It still baffles me to this day that they're unable to refund an unused voucher.

In the three years I've been using it, I'm merely at £13.77 which only means my retailers of choice aren't as represented on the platform (one of the two retailers I shopped at when I first joined has since been reinstated) so for me it will probably take another 3 years to amass the amount needed for my monthly bill, if I'm still on the platform. For now I am continuing with them...

I know the amount at play here is considerably low so pretty much insignificant; however, for me it's the principle that in 2025 a company cannot refund an unused voucher. I recently travelled on holiday this month and was able to received a full refund for unused airport parking that I cancelled the night before: I was due to park at the airport on Wed 10 Dec at 08:00 and I cancelled it on Tue 9 Dec at 19:45 — 12 hours prior — and received a full refund.

A good idea but Scotland seems to be lacking in local retailers that give rewards. Also I notice that retailers disappear regularly especially ones I use often. Gift vouchers also aren’t consistent for purchase.
It is easy to use and gives a decent discount on phone bills but more for Scotland please.

Great company, all purchases have tracked quickly. Had over £160 paid off my phone bill for places I use all the time - very impressed

I have been using Airtime for years now with no issues. They now charge a 13% processing fee. If you look at standard processing fees businesses can sometimes be little as 0.3%. Complete money spinner, this will effect the app and could the downfall of a decent concept .I will be removing my data from them.

It used to be wonderful when they were not charging exorbitant 13% charges for withdrawal to card for users with unsupported service providers. Now gift card purchases don't count towards their monthly challenges. Earning anything significant has become very difficult now. User might be able to earn some chump change and that too after lot of efforts.

I've been using the app successfully for a while and initially it was great. Occasionally I get charged a fee to withdraw my money to card.
I recently referred a friend who can't withdraw their money at all which looks bad on myself for recommending this company.
Plus my main concern is that everyone gets different % rewards which is most unfair some people are offered 7% back on retailers unlike me who has only 2% ON THE SAME RETAILER
So experiences can vastly vary from member to member.

Well, it seems to work…I actually got my mobile bill reduced, HOWEVER, this is in spite of the awful app, which needs some SERIOUS work done on it, starting with the “Enter your Mobile number”, ironically!!

Easy app to set up, navigate and use. Lots of variety of stores that you can earn cashback on. Regular bonus offers to boost your cash back and easy to redeem against my mobile phone bill.

Slowly going down hill, for the following reasons.
The app was promoted as log your card and we do the rest, meaning that you didn't have to show a loyalty card etc. However the goal posts have moved a lot more online only discounts. You have to check to see if the retailer you are using is online or in store and what payment they wish to accept. Some retailers dictate VISA and some will not accept apple pay or Google pay,bearing in mind this is a money off phone bill app.

A great way to be rewarded for sharing data about your spending. Easy to use, make sure you follow the instructions, supported by a good and timely team. Without trying I have saved half my mobile cost.