My first visit to Agnew Volkswagen, as response to a product recall. I was immediately impressed with the surroundings, and the professionalism of the staff during my visit. Not to mention the wonder... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a brilliant experience dealing with the BMW sales manager Robbie. He was polite, friendly, and genuinely helpful from start to finish. Communication was great , he always kept me updated and not... Se mere
Virksomheden har svaret
I honestly can’t say enough about Agnew and James who handled our sale. I needed to change car the same day, and James really went above and beyond to make it happen. I don’t remember ANY dealer tryin... Se mere
Virksomheden har svaret
Another service completed by the staff at Audi Titanic Quarter Belfast, amazing service From the moment you walk through the door, until you leave, friendly,welcoming, nothing is too much. The atmos... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Agnew Group
Skrevet af virksomheden
Welcome to the official Trustpilot profile for Agnew.
We are a leading motor vehicle retailer group in Northern Ireland, whilst also being one of the UK’s top 25 franchised dealers.
Established in 1931, our reputation and wealth of experience is second to none with friendly and professional staff who are dedicated to providing an exceptional level of customer service.
We operate 12 dealerships around the Belfast and Portadown areas, representing seven prestigious manufacturer brands; Audi, BMW, Mercedes-Benz, MINI, Porsche, Volkswagen and Volvo.
Check out our dealership locations.
We also operate Agnew Leasing (Contract Hire & Leasing), Agnew Van Centre (Commercial Vehicles), Agnew Motability, TPS (VW Group Trade Parts), Agnew Repair Centre (Bodyshop), Agnew Trade Centre (Trade Auction Site), Agnew Car Buyer.
Plus, we offer a full range of manufacturer approved servicing and aftersales.
Kontaktoplysninger
18 Boucher Way, BT12 6RE, Belfast, Storbritannien
- agnewcars.com
4,6
Fremragende
18 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 89 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Everything was done smoothly and staff…
Everything was done smoothly and staff very polite and give coffee an attention to while waiting was brilliant and car wash clean great service experience
26. oktober 2025
Besvarelse fra Agnew Group
Thank you Garry for your review. We are delighted to read your comments. Your feedback is greatly appreciated. Kind Regards, Mercedes-Benz of Portadown.
Besvarelse fra Agnew Group
Thank you Steve for your review. We really appreciate the feedback. Kind Regards, Mercedes-Benz of Belfast.
Very professional and effortless from…
Very professional and effortless from start to finish.
24. oktober 2025
Besvarelse fra Agnew Group
Thank you Mr Currell for your 5 star review. We are pleased to read about your experience. Kind Regards, Mercedes-Benz of Belfast.
Efficient and pleasant staff
26. oktober 2025
Besvarelse fra Agnew Group
Hi Mrs Cartwell, thank you for your positive feedback in relation to your experience is very much appreciated. Thank you for taking the time to share. Kind regards.
Fantastic efficient service
Fantastic efficient service! Brendan and the team were really helpful. Pick up and drop off was easy and my car looked and smelt fab when I got it back! Thank you!
26. oktober 2025
Besvarelse fra Agnew Group
Brendan and the team are really delighted with your 5 star review and comments. Feedback is very much appreciated by everyone at Agnew Repair Centre.
Helpful and friendly staff
Helpful and friendly staff. Relaxing atmosphere in reception while work was being carried out.
25. oktober 2025
Besvarelse fra Agnew Group
Hi Mina, thank you for taking the time to leave 5 star feedback. We will pass your thanks on to all involved and look forward to seeing you again in the future. Best regards, Agnew Volkswagen Mallusk
Besvarelse fra Agnew Group
Thank you for your review Colin.
Helpful friendly staff
Helpful friendly staff, no curtesy car though making leaving car off a bit of a pain.
26. oktober 2025
Besvarelse fra Agnew Group
Hi Mr Craig, thank you for taking the time to submit this review and provide your positive feedback, apologies for no loan car available on the day. We're delighted you were looked after well and staff friendly helpful. Kind Regards Team Bavarian
The team are fantastic
The team are fantastic - nothing is too much hassle for them; they are professional and their customer service is exemplary.
26. oktober 2025
Besvarelse fra Agnew Group
Hi Manus, thank you for taking the time to submit this fantastic review and provide your positive feedback, we're delighted you were looked after well. Kind Regards Team Bavarian
My service assistant Andrew was very…
My service assistant Andrew was very helpful and pleasant in every way.
23. oktober 2025
Besvarelse fra Agnew Group
Thank you for the 5 star review Mary. We will pass your thanks on to Andrew and we look forward to seeing you again in the future. Best regards, Agnew Volkswagen Belfast
Lewis was a real gentleman
Lewis was a real gentleman. Knew his stuff, very much appreciated his friendly manner
25. oktober 2025
Besvarelse fra Agnew Group
Thank you John, we will pass your kind comments on to Lewis.
Exceptional Customer Service
Despite my initial contact being disappointing, as I didn't receive a requested further call back from the guy in telephony, I visited the premises in Boucher Rd - wanting to potentially purchase a used car that I had viewed online. My query and subsequent appt for a test drive were dealt with by Stephen, despite his role being one of the team dealing with new cars. He was well informed on the history of the car and he displayed exceptional customer service . I look forward to the test drive after the weekend.
24. oktober 2025
Besvarelse fra Agnew Group
Hi Nuala, thank you for taking the time to leave a 5 star review. We are pleased to hear that you had a positive experience when you visited our premises in Boucher Road, and we look forward to seeing you again when your return for your arranged test drive. Best regards, Agnew Volkswagen Belfast
Quick response to the problem
25. oktober 2025
Besvarelse fra Agnew Group
Thank you Mrs Dowds for your review. We are pleased to hear all went smoothly. Kind Regards, Mercedes-Benz of Belfast.
I had the nice sales guy Simon Hanna a…
I had the nice sales guy Simon Hanna a person who knows his job and so very professional in his role
25. oktober 2025
Besvarelse fra Agnew Group
Hi Mrs Mcloughlin, Thank you so much for your kind words! We’re delighted to hear that Simon provided you with such professional and knowledgeable service. We’ll be sure to share your feedback with him. Kind Regards, Bavarian BMW
Besvarelse fra Agnew Group
Thank you Sandeep for your review. We are glad everything went well during your visit. Kind Regards, Mercedes-Benz of Belfast.
The car check in was smooth and staff…
The car check in was smooth and staff super efficient. The car was booked in for an express 3 hour slot and pleasingly the service was completed early. Despite the main showroom and waiting area being closed for renovations, the temporary structure now in use is very comfortable and staff are being really helpful and friendly.
25. oktober 2025
Besvarelse fra Agnew Group
Thank you for the great feedback Noel. We appreciate the positive comments regarding our staff and processes and we look forward to being of service to you again in the future. Best regards, Agnew Volkswagen Belfast
Great customer service
Easy to book in for a service. Very helpful staff. Kept me updated throughout.
25. oktober 2025
Besvarelse fra Agnew Group
Hi Rebecca, thank you for the positive comments and 5 stars. We look forward to seeing you again in the future. Best regards, Agnew Volkswagen Belfast
Besvarelse fra Agnew Group
Thank you Warren for your 5 star review. We are pleased to hear all went well during your visit. Kind Regards, Mercedes-Benz of Portadown.
Girl at reception very pleasant but…
Girl at reception very pleasant but can’t see why need so many staff doing nothing
25. oktober 2025
Besvarelse fra Agnew Group
Thank you John for your review. We appreciate the feedback. Kind Regards, Mercedes-Benz of Belfast.
Faulty key
Unfortunately the new key provided for my VW Golf is faulty. The blade will not stay in the casing with the result that the key keeps falling off the keyring!
24. oktober 2025
Besvarelse fra Agnew Group
Hi Dr McQuiston, thank you for your feedback. We are sorry to hear of your dissatisfaction and as such a member of our senior team will be in touch with you in due course. Best regards, Agnew Volkswagen
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