Arctic Adventures Anmeldelser 166

TrustScore 2.5 ud af 5

2,7

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Absolute garbage for customer service. The tour guide dismissed us and said to contact customer service who was also less than helpful. No refunds. PERIOD. $16160 ISK gone. 🖕🏼

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We have done 2 tours and can't recommend them enough. Northern lights our guide was brilliant, knew his stuff providing plenty of info and made an extremely cold night where you just have to wait arou... Se mere

Bedømt til 1 ud af 5 stjerner

Absolute scam of a company! Clearly told me in an email that if I gave them 24 hours notice in writing I would be fully refunded for my tour that I eventually could not make, they are now choosing to... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Booked several tours in February 2020. Cancelled in April. Still waiting for full refunds. Parent company now says they won't refund until at least April 2021, but I'm guessing they will just extend... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Rejsearrangør
  2. Sightseeingbureau
  3. Rejsebureau

Skrevet af virksomheden

Arctic Adventures is an adventure tour operator based in Iceland offering various activity tours around Iceland. Established in 1983, we specialize in hiking, rafting, snorkeling, snowmobiling and much more. We are a local Icelandic tour operator and o...


Kontaktoplysninger

2,7

Under middel

TrustScore 2.5 ud af 5

166 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Great trip on the glacier

Great trip on the glacier. Our guide, Gaia, was really informative, very attentive to safety, and made sure we had lots of fun.

5. juni 2022
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Besvarelse fra Arctic Adventures

Dear Handle,

Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure Gaia will be very happy to read your review.

Looking forward to your next visit. Let's explore more of Iceland together!

Warm wishes from Iceland.

Bedømt til 5 ud af 5 stjerner

He was an excellent guide

He was an excellent guide, we liked him very much

4. juni 2022
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Besvarelse fra Arctic Adventures

Dear Adela,

Thanks a lot for taking the time to share your feedback. We are glad to know you had a great time with our guide. We hope to have you back soon for more memorable adventures!

Warm wishes from Iceland.

Bedømt til 5 ud af 5 stjerner

Great guide

Great guide, lots of local knowledge and kept us away from the larger coach tours. Visited lots of small local eaters.

4. juni 2022
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Besvarelse fra Arctic Adventures

Dear Caryl,

Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure they will be very happy to read your review.

Looking forward to your next visit. Let's explore more of Iceland together!

Warm wishes from Iceland.

Bedømt til 5 ud af 5 stjerner

Fantastic trip to the south coast and a…

Fantastic trip to the south coast and a hike to the Solheimajokull glacier. We were promptly picked up by driver and guide Linus who was very friendly and gave us lots of information on the areas we were visiting. There was plenty of time at each stop to have a look and explore. He also made sure we got back to Reykjavik in time for our dinner reservations. On the glacier we had Gaia as our guide. She was friendly and clearly enthusiastic about her job and very safety conscious. She also made the trip fun (we tried pure glacier water straight from the glacier and got a little mud from the Eyafjallajokull ash to try out on our skin) and she also gave us information on the glacier, geology and environmental impact. The hike itself was really enjoyable, we spent around an hour hiking on the ice, it was easy and the crampons were not difficult to walk in. All in all we had a fantastic day trip and would definitely book with Arctic Adventures again.

10. maj 2022
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Besvarelse fra Arctic Adventures

Dear Tanya,

Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guides. They will be absolutely delighted to read this!

It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!

Warm wishes from Iceland.

Bedømt til 5 ud af 5 stjerner

An unforgettable trip but could have been structured better..

I had the most amazing time/tour with Arctic Adventures driving around the ring road of Iceland (April 2022). Our tour guide Thorolfur also made the trip - he was hugely knowledgeable and very easygoing - which made the entire 8-day trip really enjoyable. I would highly recommend doing the ring road tour instead of the golden circle route as there is so much more to see in Iceland than just the tourist highlights near Rekjavik. My only constructive feedback is that some of the days could have been arranged differently, for instance going to a hot spring in the evening and relaxing there for a while instead of going there for an hour in the morning and then continuing on with daily activities. Also, more communication as to if a day's agenda has changed from the original itinerary plan - some people on my tour got a bit ratty when we didn't end up staying where the tour said we would be. I wasn't too bothered by this to be honest, and genuinely had a 10/10 experience, would highly recommend this company for the ultimate Icelandic experience.

26. april 2022
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Besvarelse fra Arctic Adventures

Dear Saffron,

Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guide. Thorolfur will be absolutely delighted to read this!

We are truly grateful for your remarks and suggestions. We strive to improve our experiences and operations, and insights from our travellers is what help us grow. Your feedback has been passed to our Product Managers and Operations Team for review.

It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!

Warm wishes from Iceland.

Bedømt til 5 ud af 5 stjerner

Fun 3 hours Glacier Hike

Had a real fun time going up the glacier and into an icecave, led by a friendly and pretty guide Jana. I would go back for a longer hike if available. Everyone should try it at least once!

19. april 2022
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Besvarelse fra Arctic Adventures

Dear Alan,

Thank you so much for taking the time to share this 5-star review with our team! We are happy you have enjoyed your time with us and our amazing guide Jana. We hope to have you back soon so we could explore more of Iceland together!

Greetings from Iceland.

Bedømt til 5 ud af 5 stjerner

Tour with Gaya

Last monday we do a tour with Gaya. Sie made the tour for us very nice. The glacier was great. We love it and send a big thank you.

15. april 2022
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Besvarelse fra Arctic Adventures

Dear Ullis,

Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure Gaya will be very happy to read your review.

Looking forward to your next visit. Let's explore more of Iceland together!

Warm wishes from Iceland.

Bedømt til 5 ud af 5 stjerner

Katla ice cave

Was on the Katla ice cave trip. It was an absolutely amazing experience. I could not stop smiling while we were at the glacier(which ended up being more interesting than the ice cave). Our guides did a good job making sure we got a nice trip. Will recommend this trip.

9. april 2022
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Besvarelse fra Arctic Adventures

Thank you so much for your feedback! We are really glad you enjoyed the time spent with our amazing team in Iceland. We are looking forward to seeing you soon again for another great adventure! Your review means a lot to us and lets us know we’re on the right track!

Warm wishes from Iceland.

Bedømt til 5 ud af 5 stjerner

Had an amazing tour in Iceland with…

Had an amazing tour in Iceland with this company and its friendly staff. We booked the Glaciers & Waterfalls Tour which I cannot recommend enough. The staff could not help us enough and the trip was very well organized and professional.

7. april 2022
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Besvarelse fra Arctic Adventures

Thanks a lot for taking the time to leave us a great review. It’s wonderful to know that the tour went smoothly for you. It means the world to us that you have chosen to book an experience with our team.

Greetings from Iceland.

Bedømt til 1 ud af 5 stjerner

Mis-representation

There is no ice cave tour in the 3D South Coast and Golden Circle Tour. When I search for ice cave before my booking, this 3Day tour appears in the list and ice cave was listed in the itinerary. But when I'm on the tour, the guide said there is no ice cave visit. This is purely misleading and mis-representation. I booked this tour because of the ice cave but ended up with no visit to the ice cave at all. Very disappointed. My advice to others is pls clarify before booking.

7. april 2022
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Besvarelse fra Arctic Adventures

Dear Mark Xxx,

Thanks a lot for taking the time to share your feedback. We are glad to know you had a great time with us. We are sorry to hear you found the tour description misleading. Allow us to point out that the tour description does not mention the ice cave among the tour highlights. Therefore, if the conditions are right we visit it as a bonus. Also, we ran a test search and can confirm this tour does not come up if you look for ice cave tours on our website. We sincerely believe there was some sort of misunderstanding.

We hope it did not influence your experience too much and we will have you back soon for more memorable adventures!

Bedømt til 5 ud af 5 stjerner

Highlight of our trip

We initially booked the snowmobiling tour however we were upgraded to the snowmobiling and golden circle. We really enjoyed this tour, it was a full on day but the popular sights of the golden circle were worth seeing. The snowmobiling on the glacier however was truly an unforgettable experience, something we both really really enjoyed. We spent a good hour or so riding across the snowy terrain following the guides seeing sights we wouldn’t have seen otherwise. We also got to witness the sunset (early in Iceland for January) this experience was a highlight of our trip! The team at Arctic adventures were super friendly and helpful.

4. april 2022
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Besvarelse fra Arctic Adventures

Thank you for this wonderful review. We are very happy to know you had a great time. Thank you for sharing your experience with us and the community. We can't wait for you to come back and have another great adventure!


Warm wishes from Iceland.

Bedømt til 5 ud af 5 stjerner

Incredible, highly recommended.

This was an incredible holiday with Thor (our guide) expertly driving us around all the main sites and areas of natural beauty... we even got a fab surprise visit at the end of the tour and plenty of history too. I was in a group of seven, which seemed ideal, especially as our bus could carry 20! All of the hotels were very good to great, and we had plenty of time in each of the locations to see what we needed to see.
The only minor issue I had, and this is only relevant to those travelling in winter/early spring, was that in a handful of locations, we were asked to walk on icy pathways without suitable winter walking equipment. However, everything else about this holiday was as good as it could have been.

30. marts 2022
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Besvarelse fra Arctic Adventures

Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guide. Thor will be absolutely delighted to read this!

It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!

Warm wishes from Iceland.

Bedømt til 5 ud af 5 stjerner

Highly recommend

We typically like to explore new countries on our own but with limited time, and so much to see, we opted for an Arctic Adventure 3-day tour of Iceland. The trip was perfect from start to finish. Easy pickup to start the tour - comfortable bus and the most amazing tour guide Francois! It was well planned out and every day was perfect. There were 18 of us on the bus and 9 of us became friends over the short 3-day period. While Iceland itself is an amazingly beautiful place, Francois made it extra special. Highly recommend!

30. marts 2022
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Besvarelse fra Arctic Adventures

Thank you so much for taking the time to share this 5-star review with our team! We are happy you have enjoyed your time with us. We hope to have you back soon so we could explore more of Iceland together!

Your review means a lot to us and lets us know we’re on the right track!

Greetings from Iceland.

Bedømt til 5 ud af 5 stjerner

Amazing experience hiking the glaciers

Me an partner did two glacier hikes. one with cave at Skatfell and the other just a hike at Sólheimajökull.
Both guides were real nice, specially the one in Sólheimajökull (an Italian lady). Though I recommend more the Skatfell with cave, just because of the cave and the landscape.

On the second one I hired boots for about £5 and was the best decision, my feet were warm and dry. My normal waterproof ice boots would not have kept my feet dry and warm in the cave where you have to walk through a little stream.

Nice group size, it is an easy hike

30. marts 2022
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Besvarelse fra Arctic Adventures

Dear George,

Thank you so much for taking the time to share this 5-star review with our team! We are happy you have enjoyed your time with us. We hope to have you back soon so we could explore more of Iceland together!

Your review means a lot to us and lets us know we’re on the right track!

Greetings from Iceland.

Bedømt til 5 ud af 5 stjerner

The tour was excellent and one of a…

The tour was excellent and one of a kind experienced. We would like to commend the knowledge and experienced of our lady tour Driver name Byorg as I remember.... her way of handling the tour from safety, keeping the whole group alive all the time, abble to answer all questions about the tour is a very plus factor, she is definitely a preciously high valuable gem of the tour company. Keep up the excellent job guys....highly recommended!!!! two thumbs ups

27. marts 2022
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Besvarelse fra Arctic Adventures

Dear Arnel,


Thanks a lot for taking the time to leave us a great review. It’s wonderful to know that the tour went smoothly for you. It means the world to us that you have chosen to book an experience with our team. A special thank you for mentioning and complimenting our amazing guide. We are sure Byorg will be very happy to read your review.

Looking forward to your next visit. Let's explore more of Iceland together!

Warm wishes from Iceland.

Bedømt til 1 ud af 5 stjerner

Robbing my money

Cancelled my trip snorkeling silfra one minute before pick up time....request refund...still no refund nearly one month later and won't respond to emails. So disappointed the tour was cancelled n now won't even return what is mine

24. marts 2022
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Besvarelse fra Arctic Adventures

Dear Laura,

Thank you so much for reaching out to us and sharing your experience. We would like to begin by apologizing for the experience you had to go through. We kindly ask you to send us an email as this matter requires a thorough investigation. You can reach us at info@adventures.com.

Bedømt til 5 ud af 5 stjerner

Amazing experience

We went to Iceland in January and decided to go on the snowmobile with Arctic Adventures. It was a lifetime experience. Worth every penny. Booking the adventure online was very easy. We were picked up from the hotel early on the morning by our guide in a Monster Bus :D (it was very cool!) It toked about 2 hours to get to the glacier with one stop in a camp. When we got to the glacier we were supplied with all gear and our guide explained how to use the snowmobile. Because we went in January the weather conditions were quite rough we were advised to go in the column and not wonder off the route. Our guide toked very good care of us and was checking on everyone so we were safe. When we reached our destination we left the snowmobiles and went to explore the ice cave. Again beautifully experience. I would definitely do it again without hesitation. Big thanks to the Arctic Adventures for organising it!

24. marts 2022
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Besvarelse fra Arctic Adventures

Dear Kamila K,

Thanks a lot for taking the time to leave us a great review. It’s wonderful to know that the tour went smoothly for you. It means the world to us that you have chosen to book an experience with our team.

Greetings from Iceland.

Bedømt til 5 ud af 5 stjerner

Glacier Hiking is Amazing

The hike was one of the greatest experiences of my life and the views were like nothing else in the world. It was an afternoon hike in the winter so the sun hit its peak right as we got to the top of the glacier and the main character hero moment was priceless. The guide showed us how to climb ice walls at 90 degrees using special climbing ice axes. The guide was amazing; he clearly knew the glacier incredibly well and was very helpful and informative as we hiked the glacier. Definitely dress warmly for winter hiking. I rented boots which was a great choice because of the amount of snow.

23. marts 2022
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Besvarelse fra Arctic Adventures

Dear Serval17,

Thank you so much for taking the time to share this 5-star review with our team! We are happy you have enjoyed your time with us. We hope to have you back soon so we could explore more of Iceland together!

Your review means a lot to us and lets us know we’re on the right track!

Greetings from Iceland.

Bedømt til 5 ud af 5 stjerner

Once in a lifetime experience!!

Despite going on this adventure myself, I absolutely had a blast with Arctic Adventures! This is a once in a lifetime opportunity to go snowmobiling on a glacier and see the most beautiful ice cave!! Told everyone that I met up with later to definitely check out Arctic Adventures...already want to plan a trip back and definitely going to look into their other excursions!

22. marts 2022
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Besvarelse fra Arctic Adventures

Dear HM,

Thank you for this wonderful review. We are very happy to know you had a great time. Thank you for sharing your experience with us and the community. We can't wait for you to come back and have another great adventure!


Warm wishes from Iceland.

Bedømt til 5 ud af 5 stjerner

We had a great trip to south coast via…

We had a great trip to south coast via arctic adventures.

22. marts 2022
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Besvarelse fra Arctic Adventures

Dear Queen Singh,

Thanks a lot for taking the time to share your feedback. We are glad to know you had a great time with us. We hope to have you back soon for more memorable adventures!

Greetings from Iceland.

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