Absolute garbage for customer service. The tour guide dismissed us and said to contact customer service who was also less than helpful. No refunds. PERIOD. $16160 ISK gone. 🖕🏼
Virksomheden har svaret
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Absolute garbage for customer service. The tour guide dismissed us and said to contact customer service who was also less than helpful. No refunds. PERIOD. $16160 ISK gone. 🖕🏼
Virksomheden har svaret
We have done 2 tours and can't recommend them enough. Northern lights our guide was brilliant, knew his stuff providing plenty of info and made an extremely cold night where you just have to wait arou... Se mere
Absolute scam of a company! Clearly told me in an email that if I gave them 24 hours notice in writing I would be fully refunded for my tour that I eventually could not make, they are now choosing to... Se mere
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Booked several tours in February 2020. Cancelled in April. Still waiting for full refunds. Parent company now says they won't refund until at least April 2021, but I'm guessing they will just extend... Se mere
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Arctic Adventures is an adventure tour operator based in Iceland offering various activity tours around Iceland. Established in 1983, we specialize in hiking, rafting, snorkeling, snowmobiling and much more. We are a local Icelandic tour operator and o...
Skutuvogur 2, 104, Reykjavík, Island
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Considering the month we were visiting and the nature of a changing climate, we were happy to just be walking on the glacier. This in itself was thrilling and humbling. The opportunity to see and move into actual ice caves and tunnels was incredible and exceeded expectations. Helga was lovely and really patient – we could have spent the whole day wandering around the landscape. Despite other tours, it never felt crowded or rushed. Great communication from the tour operator and the booking was easy to make. The meet point clearly signposted and the parking area easy to find.

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We did the 6 day Iceland tour with our guide, Diddi. Truly amazing experience overall. Highly recommend!

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Our guide Hjalti Bjornsson made our week on Iceland an experience that we will never forget. Thank you for everything, we will book with you again next time we come!

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Awful company, worst tour of our lives and they refused to give us a refund after the worst experience we had. Disgraceful service! Find another tour group! Your welcome!

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Terrible company to deal with. Cancelled out tour to dc plan wreck. £96 per person we paid and now they have the cheek to offer Expedia a £5.65 refund each for us. DO NOT deal with this company, they say when you’re in Iceland they will refund but they don’t and just cancel your trip. They will message on here saying to contact them but then knock you back because you booked with a third party.

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Booked excursion through Expedia for the Dc Plane wreck trip 12 hours full day. We confirmed booking day before to be told the plane wreck part was cancelled but they would not allow us to cancel the tour. We got picked up at 8.20 and was told it may be cancelled the main part but we already new it was fully cancelled as we had been told by the lady on the phone. We spend 8 hours driving on the bus stopped at 2 waterfalls and the black sand beach. Now artic adventures are being very awkward about refunding for the majority of the tour. Only reason we booked this trip was for the dc plane wreck that’s what the whole tour was
Called. We not recommend to use artic adventures. The tour should have been called ride a bus and stop off petrol stations.

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L'ensemble de l'organisation et la visite étaient génial, impeccable. La prise en charge lors de notre arrivée était facile et le guide était parfait, il ne restait plus qu'à profiter. C'était une expérience exceptionnelle.

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We took two tours with Arctic Adventures. One to the Glacier for a walk, with stops on the way. The second the Katla Ice Cave.
The buses were on time, and comfortable. Drivers were friendly and informative. The walk on the glacier was great, despite the weather.
Katla Ice Cave was AMAZING. Tour guides were knowledgeable and helpful.

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OK so you can't change the weather but nothing was added to make this trip memorable or value for money on a foggy and rainy day . A full day travel to do about half an hour around a track on a snow mobile. Ice cave shut and nothing else offered in replacement. No banter to relieve boredom of a grey day on bus. Me and my 2 sons. £1000. Not good value for a bucket list trip. Wrote to them with comments No reply. Fortunately the rest of our holiday has been fantastic. I am not a complainer but what was supposed to be the highlight of the trip was the low point.

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Guides were so kind and friendly! They took photos of us and explained so many facts about the glacier!!

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8 day ultimate tour. Just 2 observations :
1. Do this immediately
2. Ask for Adolf to be your guide - top bloke 👏🏻
Cannot fault anything. We’ll be back 👍🏻

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The Ice Cave tour was amazing!!! Tom (tour guide) was incredible! He provided the tour with so many facts about Iceland and the glacier we hiked (which I didn't expect doing, but it was worth it).
I highly recommend anyone going to Iceland to book with Adventure.is, Ice Cave Tour, and ask for Tom. You will not be disappointed.

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The guides were very good, knowledgable and funny! The glacier is stunning, as are the caves.
The glacier is retreating rapidly so it took a lot longer to get to than I had thought, 1h by the time we arrived.
The truck was awesome, but some aircon or ventilation to the back seats, along with an small speaker so you could hear the guide properly would make a significant difference for those at the back.
Overall, if you haven’t been into the glacier then I would recommend, tho I would prob check out the other tours at the larger glacier further east if time on your trip allows it.

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Excellent communication from the start. Always answered queries promptly. We had a great feeling about this company from the start.
We booked a glacier walk and the Silfra snorkeling. Both trips were incredible and we have memories to last a lifetime. Thank you.

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This tour exceeded my expectations. I loved every moment and I strongly recommend it.
Iceland is truly an amazing place to visit but our guide Vjeran really made the difference.
I am a solo traveller and I was part of a 15 people group of all ages and nationalities. Although we had different abilities, Vjeran made sure we all experienced the excursion/hike/activities and I can honestly say I could have not been happier with my group!
Vjeran’s knowledge and passion is the key to such a successful tour. He is emphatic, energetic, he really is a people’s person and I am very grateful to have been part of this tour.
This tour has given me a chance to meet amazing people and do so many activities: hikes, whale watching, ice cave. I have also been blessed by the Northern Lights 3 times!
I felt safe, entertained and I do feel like I have seen so much of this beautiful country.

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Experienced and helpful guides, who were knowledgeable about the site. Preparations were in place for young children to participate.

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I have wonderful vacation with Arctic Adventure. They are professional and well-experienced. Highly recommended.

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Nette Crew, man bekommt einen warmen Overall so dass es einem nicht kalt wird. Gruppengröße super, so dass es für jeden genügend Platz gibt.

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We did the Ice Lagoon Adventure Tour (zodiac boat tour of Glacier Lagoon) in Jokulsarlon in early September and it was amazing. Tamara was our guide and she was was wonderful, so knowledgeable and fun. She shared a lot of interesting insights about the science, history, geology and physics behind the glaciers, the ice and climate change. We also appreciated how Tamara looked at the ice sculptures with an artist's eye. Her passion for the ice and the environment was infectious.

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I booked an afternoon of river fun rafting with Arctic Rafting. I was on a cruise ship that arrived into Reykjavik at 1200 and was picked up at the port. The process was smooth and the bus driver very friendly. It was over an hour to get to the Arctic Rafting Centre, but the hosts were brilliant, almost all kit is provided - if you have a rash vest then take one - and I waterproofed my phone for a small fee, which meant I could take pictures. The event itself was fun and about the right length. There was time for a beer and hot tub afterwards before I was taken back to port. Great people, very friendly, would definitely recommend if you are visiting Iceland

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