Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Absolutely pathetic experience dealing with Adventure Corp. Dispatch times were unacceptable, stock/supply was clearly not under control, and communication was next to useless. Once they had th... Se mere

Bedømt til 1 ud af 5 stjerner

What horrible customer service!!!! I ordered a Caterpillar hivis jacket via Adventureco on Big W marketplace and the product they sent was faulty. I raised a ticket and initially they were responsive,... Se mere

Bedømt til 5 ud af 5 stjerner

Your upfront guy Andy was a blessing to me after trying so hard for many hours to find the right barefoot running shoes. None so ethically produced. So inspired by your commitment to sustainabil... Se mere

Bedømt til 1 ud af 5 stjerner

I would give zero stars if it were possible. On March 1, I ordered Lightweight Men’s Driving Shoes in size 12. A package arrived on 4/5, with no invoice, and containing the wrong shoes / wrong size.... Se mere

Virksomhedsoplysninger

  1. Butik med udendørstøj og -udstyr
  2. også i
  3. Butik med modetilbehør
  4. Taske- og kuffertbutik
  5. Tøjbutik

Skrevet af virksomheden

We care for our Planet and People, team up with the best people and brands with the mission to help preserve the world we live in. Our mission is to provide the best and most sustainable outdoor brands, while minimising the impact on the environment. The connection between sustainable manufacturing and the environment is an important one for us as we strive to inspire better adventures for tomorrow. We also know the importance of quality outdoor and adventure gear. We really do! That's why we stand behind all our products with a 100% satisfaction guarantee, with the best brands from around the world.


Kontaktoplysninger

1,5

Dårlig

TrustScore 1.5 ud af 5

59 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

1,5

Alle anmeldelser

(59)

1 anmeldelse inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Merino wool LS

Merino wool LS: wore in autumn in Tassie while mountain biking, without a backpack. Barely sweated, didn't get stinky, was warm early in the morning too. Cannot fault it. Customer service was without delay too.

20. maj 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Exceptional across the board

I couldn't be happier with the level of service and care provided by Andy and the team at Adventureco. From my first inquiry he was responsive, attentive, and took great care to understand my needs and explain my options in detail. Their generous returns policy and easy to use website was the icing on the cake.

I would happily shop here again and would gladly recommend Adventureco to my friends.

20. maj 2021
Adventureco-logo

Besvarelse fra Adventureco

Hi Jacob,

Thank you for the kind review. I appreciate your time and thank you for choosing Adventureco.

Thanks
Andy

Bedømt til 5 ud af 5 stjerner

Item quality is excellent but wrong one…

Excellent quality and service fast delivery and value for money. I recommend this store and the service of the staff was excellent. 5 out of 5

29. april 2021
Adventureco-logo

Besvarelse fra Adventureco

Hi Tony,
I’m sorry I don’t appear to have any emails from you. I will email you to find out how to best help you.

Thanks
Andy

Bedømt til 5 ud af 5 stjerner

Great site navigation

Great site navigation, great follow up on shopping cart. Postage seems too expensive!

25. april 2021
Adventureco-logo

Besvarelse fra Adventureco

Hi Susan,

Thank you very much for your feedback. We really try hard to make the experience as easy as possible and always reviewing the way we do things. I also appreciate your feedback regarding postage.
We had made the decision to have a flat rate postage to try and have transparency up front so there is no surprises when it comes to the checkout. We typically use Australia Post which for your particular order cost $8.05. Due to the different weight charges, if the item was over 500grams, the cost goes up to $11. So we have tried to provide a balanced postage charge. In saying that I really value your feedback and will consider how to make it better value.

Thank you
Andy

Bedømt til 4 ud af 5 stjerner

Quick and good service

Quick and good service, but the items were all sent separately which seems a little unsustainable. I liked that a couple of them were wrapped in compostable bags though.

9. april 2021
Adventureco-logo

Besvarelse fra Adventureco

Hi Amanda,

Thanks very much for the kind review. We have multiple warehouse locations, so occasionally products get sent from different locations. I appreciate your feedback also as we are always looking to improve our impact.

Thanks
Andy

Bedømt til 1 ud af 5 stjerner

Some feedback

Pretty slow with postage...

Sorry mate, forgot you are in Melbourne where there seems to a lockdown or public holiday happening most of the time. I take back back what I said about slow postage.

8. marts 2021
Adventureco-logo

Besvarelse fra Adventureco

Hi John,
Thanks for your review. I appreciate you taking the time to post some feedback.
You placed you order on Saturday the 6th - as it was a public holiday in Victoria yesterday unfortunately no couriers or postal services were able to pickup from our Melbourne warehouse. While we make every effort to post parcels the next business day as all services are closed on weekends and public holidays, this made it a little hard. You will receive tracking today, being the Tuesday the 9th and should receive you delivery later this week.
Thanks
Andy


Edit. No problem John. We are doing our best in the circumstances to get deliveries to people as quickly as possible. Thanks for your understanding.

Bedømt til 5 ud af 5 stjerner

Your upfront guy Andy was a blessing to…

Your upfront guy Andy was a blessing to me after trying so hard for many hours to find the right barefoot running shoes. None so ethically produced.
So inspired by your commitment to sustainability rather than just adding to the pollution of this beautiful yet suffering planet. The Creation ordinance : to care for the planet and its peoples too. You are doing your best.
Looking forward to receiving and running in the shoes Andy helped me choose.
Thanks heaps Andy and Vivobarefoot
GBU!!
Anne

28. februar 2021
Bedømt til 5 ud af 5 stjerner

Haven't received any updates on my…

Edit: my order has arrived within one week, I didn't receive any shipping information but it was dispatched the day after I ordered. customer service has been very helpful and resolved the issue within minutes.

Haven't received any updates on my order after one week even though the product was in stock. After the payment confirmation I haven't received any updates regarding delivery, the company isn't following their own shipping policy as stated on there website. I also wasn't able to get the 10$ discount of the first order despite signing up to the newsletter.

Edit: customer service has now contacted me after I reached out to them and my order is being shipped

17. februar 2021
Adventureco-logo

Besvarelse fra Adventureco

Hi Fabian,
Thank you for your feedback and taking the time to post a review. I also appreciate you taking my phone call so I could quickly resolve the issue. You had ordered on Friday 12th in the evening. Your order was dispatched on Monday the 15th (being the next business day). You contacted us on Wednesday 17th to ask for an update on your order. We absolutely should have sent you tracking details upon dispatch, so will review our system based on your feedback to ensure all orders are sent tracking details immediately - thank you. The last update I can see this has been processed at your local Australia Post centre and should be with you tomorrow which will mean this will the 4th day from the date you ordered (unfortunately couriers don’t work weekends)

Regards
Andy

Edit: I followed the tracking and saw these got delivered today - the 4th business day after you placed your order. Thank you

Bedømt til 4 ud af 5 stjerner

Vivobarefoot Shoes Resized – Thx Andy!

I was chasing Vivobarefoot shoes and determined my shoe/feet size according to directions, but made a note in my order to Adventureco that this seemed a bit off and made mention of other branded running shoe sizes I wear. Got a call from Andy at Adventureco to discuss and with his great working knowledge across shoes brands and the like he re-sized me up. They have arrived and are spot on! Thanx Andy!

15. februar 2021

Er dette din virksomhed?

Tilegn dig din profil på Trustpilot og få gratis adgang til vores værktøjer, så du kan komme i kontakt med dine kunder.

Få en gratis konto

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere