Addison Ross Anmeldelser 

I was excited to start using the beautiful rechargeable bedside table lamp that we purchased in store. The SA went in the storage room to bring a brand new”new “ one. Unfortunately I didn’t ask her to tried it before we paid. I opened the box and tried plugging it in but the usb charging slot is missing! There is only the hole. Now we have to do another trip back to return it for a refund. It looks nice but the quality of these products is very poor. I wish I read the reviews here before purchasing.

The photo frame I bought from this company is beautiful.It is well made and looks stunning.
It was packed very carefully and arrived in a matter of days.
I had to contact the company about a mistake I made when ordering.
They replied and resolved the issue the same day.

Very happy with my purchase, brilliant gift!

Addison Ross products are the best. I have their salt and pepper grinders which are gorgeous in beautiful lacquer. Not only do they elevate every table, they are also sturdy and grind S&P to the perfect consistency. Addison Ross is my go to for presents. Thank you Addison Ross!

What a brilliant quality service and product. We wanted an extra special gift for a dear friend who was returning to Poland. We order one of their Blue enamel frames and selected the option to add a photograph. What a great added extra. Addison Ross is a go to place for fine quality items and extra special service.

I always love Addison Ross products. I have bought your candle stick holders and marquetry frames for endless presents and everyone loves them. I also have your large orange scalloped ottoman tray at home and it’s stood the test of time and adds a great pop of colour. Always excited to see what new things you bring out.

This company have definitely prioritised aesthetics over functionality. My salt and pepper bobbins look lovely but totally useless and the pepper doesn't work at all. The trays look lovely but have marked with only limited use and the bobbin lamp is now wobbly.
It is very expensive but not worth the money. You could get better quality at a more affordable price.

The customer service I received from this company was outstanding, when I made an error with a delivery address. I would highly recommend this company. The products were beautiful too!

I purchased the Bobbin rechargeable lamp. Shortly after purchase it stopped turning on, even after charging. I attempted to contact Addison Ross via the customer service email address on their website site because this product has a Lifetime Guarantee. I never received a response beyond the automatic email letting me know they received my messages. Super disappointing customer experience.

I have purchased multiple items from Addison Ross, however one item I purchased from Liberty due to Addison Ross being out of stock has developed a fault where it has stopped being able to grind despite minimal use.

I visited the store today, with the grinder where the fault was acknowledged. However, there was nothing they could do as I purchased from Liberty and in the assistants own words 'it will negatively affect our trading as I cannot exchange against a Addison Ross purchase'.

As Liberty no longer stock the product, I now need to contact Liberty directly for a refund and re-purchase elsewhere to still have a set. If I didn't have the matching grinder I would be purchasing a set from Le Cruset who offer a similar colour whilst being made of significantly higher quality ensuring I wouldn't be in this situation.

Horrific customer service where trading figures are more important than basic customer service and resolving faulty products.

I bought one of their rechargeable lamps in Geneva. Great product. Looks very cool in my apartment. After a couple of months I had to reach their customer service. 5 star experience. Just for their customer service is worth to buy any product.

Excellent service. Issue raised with admin team and replacement send out immediately. Couldn’t ask for better support. Salt and pepper grinders are a beautiful edition to my kitchen. Thank you Addison Ross!

I had never heard of this brand before receiving an email from them.

I had never visited their site, never purchased from them, but they have acquired my email address by unscrupulous means to tell me about a product being back in stock that frankly, I think is tacky and certainly not to my taste.

Bought one frame from Addison Ross. The order and everything was fine. That's why I gave them a 2 instead of a 1. Problem is, I cannot get rid of any of their advertisements that CONSTANTLY pop up after I ordered. Deleted cookies, site history, everything. Could do this with other companies ok in the past, not this one. Their aggressive advertising is too much.

Very disappointed with our bobbin lamps. They were far too small and not worth the money we spent. The colour was not to our liking either.

A delivery mix-up (partly my own doing) turned into a small saga: the parcel was refused and returned, and a swapped parcel meant the wrong item reached their warehouse. But the customer service team handled it brilliantly: quick replies, no fuss, and a free replacement of the pepper mill I'd ordered. Lovely product and even better service! Highly recommend.

Default set to pay for insurance
Make sure when you are placing online order to uncheck the box for shipping insurance if you choose not to have it.
Raised this with customer service and felt fobbed off.

The product itself, the packaging, and the shipping speed were all excellent. I think this is the first photo frame I have ever bought where even the back and the metal fittings are this beautiful and well made.

However, when purchasing, I uploaded my own photo for the company to print and place inside the frame before shipping. Unfortunately, the printed photo arrived with crushed/dark colors and even visible crease marks on the print itself. Because of that, the excitement and emotion of opening the box and seeing the frame for the first time was cut in half, which was disappointing.

That said, the frame itself is truly beautiful and I am still very satisfied with the product overall.

Envoi rapide , qualité du produit mais attention, ça vient du Royaume-Uni et les frais de retour sont à votre charge et ils sont très élevés pour les U.K

I purchased 2 silver frames, with my photos uploaded. Arrived in 3 days. Stunning ! Photo quality amazing, frames class.

Superior service and product.

Claire.