I bought a pair of Evolve CIEMs and they've been possibly one of the best purchases I've made as a drummer. The isolation is absolutely incredible, but the sound is just as spot on. I've had to ge... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I got custom made sleep buds. Very uncomfortable and sent back. EXCELLENT customer services. Items returned and the tabs had been cut off. This seemed to be the source of the discomfort. Now one... Se mere
Bought via Simon in Dubai, UAE, with the impression taken easily and quickly. Sent off to the UK and in hand within a few weeks. You cannot put a price on hearing protection especially if you start no... Se mere
I order my second pair of earplugs with ACS for sleeping. The initial pair caused some aching so I reported this back to their customer service. To my surprise, they paid for the postage for me to ret... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
ACS are specialists in custom made soft silicone hearing protection, in-ear monitor earphones and sleep products. Celebrating 30 years of protecting ears in 2024. ACS Custom have been leading the way with its product range for professionals and consumers.
Kontaktoplysninger
21-23 Beaumont Close, OX161TG, Banbury, Storbritannien
- 01295266665
- info@acscustom.com
- acscustom.com
4,6
Fremragende
3 t anmeldelser
Har besvaret 30 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Buy multiples - don’t expect to change the filters.
Great until you try to change the filters. Be prepared for bruised thumbs and worries about compromised performance.
27. marts 2025
Besvarelse fra ACS Custom
Thanks for your feedback. Our PRO Series filters are designed to be easily swapped, but products like our Ambient IEMs are not built for interchangeable filters due to their internal configuration. If you need any help or guidance with filter changes, our customer service team is here to assist at info@acscustom.com.
Still awaiting order 2 months later
Currently still awaiting order 2 months later. Limited comms about why. Had to call the impressions taker to chase, and had 1 email since that confirmed, a whole month down the line, that they are with them. It is a month after this and still heard nothing.
Waiting in hope that they materialise and are of the quality the company is reputed for. Can understand with custom orders that it's not exactly Amazon Prime. Still, 2 months plus with limited follow-up seems a bit off...
9. april 2025
Besvarelse fra ACS Custom
Thanks for your honest feedback, and we're really sorry to hear about the delay and lack of communication. While custom products do take time—especially as we rely on receiving impressions from third-party providers—2 months without clear updates isn’t the experience we aim to deliver. Please get in touch with our customer service team at info@acscustom.com or call 01295 266665, and we’ll investigate your order immediately and provide a clear update. We appreciate your patience and hope we can get things resolved for you as soon as possible.
Order for Ibiza
Great to meet Joost (ACS Custom ES) - many thanks to him for guiding me through the whole process, really appreciate it
10. juni 2025
Besvarelse fra ACS Custom
Thank you for the fantastic review! We're so glad Joost and the ACS Custom ES team were able to support you through the process. Have an amazing time in Ibiza—enjoy the sound and the protection! 🎶☀️
No communication.
I was unable to find a local business to take impressions (everyone on the ACS list was unable to do it for a variety of reasons.) I contacted ACS about this and received no reply. Also, once the earplugs were paid for, there was no follow up despite not getting the products made.
9. marts 2025
Besvarelse fra ACS Custom
We're really sorry to hear this — it’s certainly not the level of service we aim to provide. Our customer service team is available five days a week by phone and email, so it’s concerning that your message didn’t reach us. Please get in touch at info@acscustom.com or call 01295 266665 and we’ll be happy to help resolve this as quickly as possible.
Besvarelse fra ACS Custom
Thank you so much for the glowing review! We're thrilled to hear you're loving your ACS plugs – it's what we strive for. Nothing makes us happier than knowing our products are hitting the right notes. 🎧💪
Besvarelse fra ACS Custom
Thanks so much for your kind words! We're thrilled to hear everything was straightforward and that you're loving the product. If you ever need anything else, we're just a message away!
The rumours was true it seems...
Getting the impressions made was quick and smooth process, waiting for the IEM's to arrive was torture but good things are worth waiting for and I can't believe the difference these have made to practice sessions with and without the band!
I've been told by many drummers that once you go custom, you'll never go back to anything else... they may just be right!
Doug - Drummer for Lockdown Co.
21. marts 2025
Besvarelse fra ACS Custom
Love this – thank you! 🙌 We're so glad the wait was worth it and that your new IEMs are making a real difference. Once you go custom… well, you know the rest 😉 Enjoy every beat and don’t hesitate to reach out if you ever need anything! 🥁🔊
Outstanding Quality and Service from ACS Custom
I have recently taken possession of my first set of in-ear monitors. I looked at various companies which manufacture these, but was drawn to ACS Custom due to the comprehensive information on their web-site. I was also keen on the Ambient range filter and the fact that the pricing was very clear and also included the cost of having the impressions taken.
The process of booking the impressions appointment was so easy. The Audiologist took the impressions and my ACS voucher and had these sent directly to ACS. As this was my first ever set of in-ear monitors, I opted for the entry Evoke2 model.
When I received my order I was extremely impressed with how they arrived. The monitors were provided in a high quality zipped case along with a separate cleaning unit. Both cases were inside a foam lined custom box.
It was a little tricky to insert the monitors at first, although I think it will get easier with time and once I know how to move them into my ear canal. The sound output from them is incredible!! Deep base and clear vocals. If the Evoke2 is their entry level model, I cannot begin to imagine what their higher level models sound like.
Overall, I would have no hesitation whatsoever in recommending ACS Custom for in-ear monitors.
19. juni 2025
Besvarelse fra ACS Custom
Thank you so much for such a thoughtful and detailed review! We're thrilled to hear your first experience with custom IEMs—and with our team—has been such a positive one. The Evoke2 is a fantastic starting point, and we're so pleased it’s already delivering the clarity and depth you were hoping for. It only gets better from here! If you ever decide to explore our higher-tier models, we’d be more than happy to guide you through the options. Thanks again for choosing ACS Custom – and welcome to the family!
It works great , I am really happy :)
Easy to wear , I work in events and for me is very necessary to be protected & be able to talk to people without take them in & out and this is what this product offer me . Thank you
27. maj 2025
Besvarelse fra ACS Custom
Thank you so much for the fantastic review! We're so glad to hear your earplugs are making such a difference in your work life — especially in busy event environments. It's great to know they're giving you the protection you need while still allowing clear communication. Thanks for choosing ACS! 🙌
Excellent service and support from the…
Excellent service and support from the ACS staff. Very communicative and helpful. Ear plugs great too!
2. maj 2025
Besvarelse fra ACS Custom
Thank you for the wonderful review! We're so pleased to hear you had a great experience with our team and that you're enjoying your earplugs. Your kind words mean a lot — we're always here if you need anything! 👂✨
Besvarelse fra ACS Custom
Thanks so much for the great feedback! We're thrilled to hear you're enjoying your custom earplugs — here's to many more comfortable and protected listening experiences! 🙌🔊
What a HUGE disappointment
I guess it's my fault, expecting that if you pay a premium price, for a premium product, you get a premium service. Unfortunately this is not the case with ACS Custom. Product took 16 weeks (16!) and countless emails to arrive. I would never have started the process if I'd known how difficult it was going to be.
21. februar 2025
Besvarelse fra ACS Custom
We're so sorry to hear this has been your experience — we completely understand how frustrating the delay must have felt. As each product is made to order, we can only begin once your ear impressions have been received from your chosen audiologist, and unfortunately, this can sometimes cause unexpected delays. We truly value your patience and are here to help if you need any further support.
Sent my in ear’s down to ACS for repair…
Sent my in ear’s down to ACS for repair and they came back like new. So big thanks for that. It took a little bit longer than I expected to get them back but worth the wait. And repair cost was very reasonable.
29. april 2025
Besvarelse fra ACS Custom
Thanks so much for your review! We're really glad to hear your IEMs came back good as new and that you found the repair worthwhile and well-priced. Apologies for the slightly longer wait — we always aim to deliver the highest quality care, even if it takes a little extra time!
Great service
Great service. Took molds in my front room . Got the finished IEMs around 6 weeks later. Perfect fit. I sent them back to change the -17db filter to-21db and literally had them back the next day. Lightning fast service. Would definitely recommend.
28. april 2025
Besvarelse fra ACS Custom
Thanks so much for the great review! We're thrilled to hear your IEMs are a perfect fit and that the filter swap was quick and seamless. We’re always here to make sure your setup works exactly how you need it. Enjoy the upgraded -21dB experience! 🎧✨
Excellent…
Excellent quality from the case and Revive unit to the in ear monitors themselves. Great fit and audio quality.
27. marts 2025
Besvarelse fra ACS Custom
Thank you for the fantastic review! We're so glad you're enjoying the full experience—from the case and Revive unit to the IEMs themselves. Great to hear they fit perfectly and deliver the audio quality you were hoping for!
Excellent value ear protection bought…
Excellent value ear protection bought direct from the manufacturer with fast cheap postage
30. maj 2025
Replacement IEM’s at very short notice
Replacement IEM’s at very short notice.
Excellent customer service.
Excellent products.
29. maj 2025
Great service
Great service, great product, easy to communicate with the team - sould highly recommend 🌟🌟🌟🌟🌟
1. maj 2025
Besvarelse fra ACS Custom
Thank you so much for the glowing review! 🌟 We're so pleased to hear you had a great experience with our team and products. Your recommendation means the world to us!
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