Acquire Living Anmeldelser 

78
•
TrustScore 3.5 ud af 5

3,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Amazing experience! The Nightingale’s apartment was super clean, cozy, well-equipped, and in the perfect location. The host provided clear instructions and was always quick to help. Would absolutely r... Se mere

Bedømt til 1 ud af 5 stjerner

Ever since Acquire Property is being bought out by John Shepherd, level of service has gone down. In 2 weeks, twice being let down for viewing a property to let. Process is a shambles as they can... Se mere

Bedømt til 5 ud af 5 stjerner

Hi Aaron, I’m definitely interested in living in this property. It is everything I’ve been looking for in terms of location, house size, room size and price. Having met some of the people viewin... Se mere

Bedømt til 5 ud af 5 stjerner

Hello, I was part of the Granard Road's viewing last Tuesday 11th. I wanted to let you know that the visit was well organised. We had time to go around each and every room and ask questions. Plus, aft... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Ejendomsmægler
  2. også i
  3. Boligmægler
  4. Ejendomsadministration
  5. Ejendomsudlejning

Oplysningerne kommer fra forskellige eksterne kilder

A refreshing approach to renting with a real sense of community. Amazing and affordable hassle free renting with flexible terms, no extra fee, powerful rental platform and a real sense of community.


Kontaktoplysninger

3,6

Middel

TrustScore 3.5 ud af 5

78 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

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3,6

Alle anmeldelser

(78)

1 anmeldelse inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Awful experience - Avoid

Awful experience would recommend avoiding if possible.

Took a week to send us relevant referencing forms despite taking our holding deposit immediately, then stalled on sending the contract. Once they had finally sent the contract and we had signed, we were informed that the landlord wasn't happy with our references, 2 days before move date.

After initial confusion about why the landlord had originally deemed us suitable enough to sign contracts, take a months worth of rent and security deposits from to only then pull it, an email from the landlord described that not all the references we'd provided had actually been shared with him and the additional references he had requested hadn't been relayed to us to allow us time to provide them.

We are now in the process of chasing our rent, security deposit AND holding deposit, totaling nearly £3,000, and have to find another flat in the space of a week.

Communication from the team at Acquire living was dreadful throughout and we have yet to receive even an apology for their handling of the situation.

19. august 2020
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Jack,

Thank you for your comment and we are really sorry for this experience you have.

Like you, we are incredibly disappointed given the amount of time and effort from your side and our side so that you can move into this property.

We are very happy to bring you on board as our tenants and we think you are the suitable candidates given your background and credit checks. This is exactly what we have communicated to the landlord of this property. When the landlord asked for more information on your background, we have shared all the information we had even the extensive credit check. Like you, we were completely surprised to know that the landlord still insisted on withdrawing the offer for the reasons that we already communicated to you.

We have already transferred to you all your holding deposit, security deposit and one month rent so basically all the money you have sent us on the same day the offer is withdrawn.

We understand it must have been stressful for you that this fell through the last minute and we are terribly sorry for this. We have done all we could in terms of persuading the landlord and we also try to offer an alternative property for you to consider. However, the landlord still has the right to refuse the tenancy which is beyond our control. This happens across the board with all agents that the landlords will make the ultimate decisions.

We truly wish this would turn out differently but again the landlord has his own reasons and decision which are disappointing to us all.

Acquire Living team

Bedømt til 4 ud af 5 stjerner

More information…

I was happy to provide a reference but would have liked to have said more about the person seeking to rent the flat. I would have said what a reliable and honest person he was.

14. juli 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Quick responses

Responded quickly to my messages! Great self explanatory online application. Maintained social distancing throughout the whole viewing! Great service.

4. juni 2020
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Hi Charity,
Many thanks for your feedback. Hope you are keeping well and thank you for using our services.
Kind regards
Acquire Living team

Bedømt til 5 ud af 5 stjerner

Good Agency !!!

This agency's very good the have different rooms available on the website with different values for each of us. All the properties have clear rooms desk for students and professionals, double bed on the rooms and bright rooms available. I really like the service and the prices are so very convenient for our availability, my room, for example, is nearby my work so I can be doing easily my offset. But mainly you can dialogue with the agents about deposit and follow payments further I really recommend this agency.

11. maj 2020
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Catarina,

Thank you for your kind words. We hope you are keeping well during this time
Best wishes,
Acquire Living.

Bedømt til 5 ud af 5 stjerner

Could not recommend this agency enough…

Could not recommend this agency enough for those that are wishing to rent by room and want affordable rent but don't want this to compromise quality. All bills included is also a massive help in what can be a very expensive city. This was my first place since moving to London, I felt no pressure and it was reassuring that they did not mind me asking so many questions after initially having my doubts (not with the company but making the move to London).

I've been renting a place in Stockwell which at the time was not occupied by anyone Aaron that showed me round was warm, welcoming and extremely informative. It was a 5 bed flat and they did a great job of trying to find tenants that would all get along instead of filling the rooms as soon as possible.

Since then i've unfortunately had to leave the property due to COVID-19 and therefore break my tenancy. I've been therefore trying to find a replacement. They have been really professional throughout and at the same time been completely understanding of the situation, despite me having to leave earlier than expected.The circumstances have not been ideal for all parties involved but Acquire have been really supportive and great at finding a happy medium.

24. april 2020
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Olivia,

Thank you very much for your great feedback. We hope to welcome you again to one of our properties.
Take care and stay well.
Best wishes,
Acquire Living

Bedømt til 5 ud af 5 stjerner

Great website

Great design of the website, With very easy way to apply and arrange a viewing for a room/flat.

22. januar 2020
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

HI Zuzanna,
Thank you for your great feedback!
Kind regards
Acquire Living team

Bedømt til 1 ud af 5 stjerner

The room was way smaller than what it…

The room was way smaller than what it shows in the photos. The agent when questioned about that lead me to the door and ended the viewing without showing me anything else.

20. januar 2020
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Maria,

Many thanks for your feedback. Your opinion is important to us to improve our service.

We are sorry that you found the room smaller than what you expected.

Our photos of the properties are always taken by a professional third party company that is well known in property industry. We understand that different viewers have different expectation and perception when seeing the photos. That's why we always encourage our potential tenants to view the properties first before signing the contract.

We wish you better luck in finding another room that you prefer either with us or somewhere else.

Kind regards
Acquire Living team

Bedømt til 5 ud af 5 stjerner

Fab/Stress Free Move

Acquire Living has given me a smooth transition for my first move to London. They have provided all the information and helped me go through the process of securing a room. I didn't feel any pressure and had all my questions answered as well as them working with me to allow this move to be as easy and stress free as possible.

Thank you to the team!

14. januar 2020
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Bryonie,
Thank you very much for your fantastic review.
Have a good day!
Acquire Living team

Bedømt til 5 ud af 5 stjerner

Lovely experience!

13. januar 2020
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Nac,
Thanks so much for your feedback. We are very happy that you enjoyed your experience with us.
Acquire Living team

Bedømt til 5 ud af 5 stjerner

Loved the experience

Loved the experience. Is a fresh take on the rental market putting residents first

13. januar 2020
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Ben
Thank you for your very kind review. Your feedback has made our day.
Acquire Living team

Bedømt til 5 ud af 5 stjerner

Mr Vijay

Mr. AARON WAS VERY PROFESSIONAL AND viewing and slots are very much hassle-free. He was a well communicator and i am happy to recommend

20. december 2019
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Vijay,
Thanks a lot for your great review. Your feedback is a great motivation for us
Acquire Living team

Bedømt til 3 ud af 5 stjerner

very well

Good experiance, friendly company and always ready to give you an answer at any questions.

27. november 2019
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Nello,
Many thanks for your great review
Best wishes,
Acquire Living team

Bedømt til 1 ud af 5 stjerner

Horrible offering service

Horrible offering service. They put houses on the market and instead of doing a first come, first serve basis they ask you to complete an application form to make an offer. Then never follow-up to confirm whether you may make an offer or not

19. november 2019
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear An,

Many thanks for giving us feedback. Your comment is very important to us so we can improve our service.

We would like to take this opportunity to explain the reason why we don't operate on a first come, first serve basis. Acquire Living provides our services in finding tenants for the house but we encourage the current tenants to meet those who view the house and participate in the selection process as after all they will become housemates. We would like to have tenants who get on well and take care of their homes rather than filling the spaces as fast as possible.

We normally aim to get back to all the applicants within the few days regarding the decision but we must have been late in your case. We will take this onboard to improve next time.

We are sorry that this didn't work out for your but hope you have better luck in finding your accomodation.

Kind regards
Acquire Living team

Bedømt til 5 ud af 5 stjerner

I really enjoy my viewing and hopefully…

I really enjoy my viewing and hopefully my soon to be moving in !
Houses are amazing !
Clean and equipped!
Rent is affordable!

14. november 2019
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Maxine,

Many thanks for your great review!
Have a nice day
Acquire Living team

Bedømt til 5 ud af 5 stjerner

best estate agent so far!

Very nice people and helpful agents. Would definitely recommend.

25. oktober 2019
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Jimmi,
Thank your for your great review. Have a good day
Kind regards,
Acquire Living team

Bedømt til 5 ud af 5 stjerner

Brilliant house viewing at Stanley Grove

Brilliant house viewing at Stanley Grove, informative guide and friendly atmosphere!

9. oktober 2019
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Lydia,
Thanks very much for your review. We are very happy to know that you enjoyed your viewing.
Kind regards
Acquire Living team

Bedømt til 5 ud af 5 stjerner

Really great experience with Acquire…

Really great experience with Acquire Living, easy process to browse properties and book a viewing. The agent showing us around was fantastic, ran through the process and answered any questions that we had. Property was finished to a very high level which is great to see, only issue I encountered is that sometimes the website wouldn’t work on my phone.

8. oktober 2019
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Celine,
Thank you so much for your very detailed review and compliment.
We will take your feedback onboard and will make our website more phone friendly.
Kind regards
Acquire Living team

Bedømt til 5 ud af 5 stjerner

The most well organised viewing that…

The most well organised viewing that I've been to. The house looked exactly like the pictures and the agent was very informative and helpful.

28. september 2019
Uopfordret anmeldelse
Acquire Living-logo

Besvarelse fra Acquire Living

Dear Katie,
Thank you for your great feedback. Your review is really valuable to us and we are very glad to know that you enjoyed your viewing experience.
Kind regards
Acquire Living team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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