Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Acerparts.ca is a specialized supplier of Acer Original Parts, serving customers worldwide with fast shipping, dependable support, and competitively priced components. We focus on providing reliable solutions for device repair, refurbishment, and maintenance, helping extend the life of laptops and reduce unnecessary replacements. Our product range includes laptop screens, keyboards, batteries, chargers, cooling fans, hinges, and other essential components, sourced directly with the manufacturer. Whether you are a repair technician, IT professional, reseller, or individual customer, Acerparts.ca is committed to delivering parts you can trust. We pride ourselves on accurate product listings, compatibility guidance, and responsive customer service to ensure every order is correct and hassle-free. It is for these reasons we have become the Number 1 Acer parts distributor in North America. With a strong emphasis on quality control and customer satisfaction, Acerparts.ca aims to be your dependable long-term partner for laptop repair and parts supply.
1621 McEwen Dr. Unit 16, L1N 9A5, Whitby, Ontario, Canada
3,9
12 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They consistently answered their phones without long waits. They listen and think on your behalf. Super congenial, gracious, and efficient. They went out of their way to help me beyond expectations... even with my own weird error at play that would have flummoxed most others. Then they helped me with buying elsewhere when they did not have the part. (Looking at you, Lucas.) The shipping was timely. You can't ask for more.
Do not recommend at all! They sell generic parts as OEM:
For details of my interaction with SourceIT search:
"AeroBlade 3D GPU Fan Replacement (And a cautionary tale of SourceITStore) PH315-52."
Besvarelse fra Acerparts
Steven, we’re sorry to see this review resurface after several years. The order in question dates back to 2021, and at that time Acer had discontinued the specific metal-blade fan you’re referring to. As an authorized Acer parts distributor in North America, we only supply parts sourced through official channels, never generic or third-party items misrepresented as OEM.
We understand your frustration, but we stand by the accuracy of what was communicated to you at the time based on manufacturer availability. We encourage customers to verify authorized distributors if there are any concerns about authenticity.
If you would like to revisit this matter constructively, we’re always open to discussing it further. Please call us directly.
Good service and smooth purchase. The team responded fast and answered my questions. My order arrived in good condition and worked well. I appreciate the support and clear communication. I recommend Source I.T. to others looking for reliable service.
When I reached out to this company witha question, they answered fairly quickly. When I ordered the charger/ adapter they recommended for my tablet, based on serial number and model information I provided, they did not show a picture of the cord and connector. I assumed it would be a barrel connector as the previous owner of the tablet had indicated. When I received it, however, it looked to be a standard USB cord with a C type connector, which I have a ton of already. The charger works, but I'm not sure if it is the right kind, or if it is doing damage to the tablet.
Cost of shipping was pretty high for such a small item, but Delivery was fairly quick.
Ship
Besvarelse fra Acerparts
Hi Lynn,
Thank you for your review. We’re glad to hear that you received your part quickly that’s always our goal.
Regarding the type of adapter your tablet requires, this is determined by the serial number and the original bill of materials for the device. While it’s possible that the previous owner believed it used a barrel charger, the bill of materials associated with your specific tablet indicates that it requires a USB Type-C charger.
We can only make recommendations based on the official information available to us, and in your case, that information specified a USB Type-C charger.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Ordering my laptop part was smooth, which is a very uncommon online experience. Price was remarkably good too. The whole thing was pretty much effortless.
Besvarelse fra Acerparts
Douglas, Thank you for taking the time to leave us a review. We appreciate your business and hope to be able to help you again in the future.
I ordered and received a new Acer Laptop battery in a timely manner. No complaints would fully recommend Acerparts.ca
.
Besvarelse fra Acerparts
Jan, we appreciate your kind words. We do our best to be as efficient and accurate as possible. We appreciate your business and are glad we were able to help. We hope to hear from you again.
Had a fitment issue ..was worried I was gonna get stiffed...called in and got an actual person...we exchanged emails until the issue was resolved...I was surprised to get that level of support for an online purchase.
Besvarelse fra Acerparts
John, thank you for your review. We are glad that your board purchase worked out, and we were able to find a solution to get you back up and running. Thank you for your business. We hope to hear from you again.
Acer directed me to a 3rd party licensed company to purchase genuine Acer parts. Truthfully, at first, I was skeptical. Kevin was extremely knowledgeable and helped me get the exact part that I needed AND it was delivered quickly. You'd think those reasons would be good enough to be a repeat customer, but another plus, he was the guy answering the phone! No garbage recording or AI to stall you or mess up what you need. I highly recommend them.
Besvarelse fra Acerparts
Summer,
I am glad we got to answer your call and help you out.
Depending on the time of year, we are not always able to answer everyone's call. Email and our WebChat is the best way to make sure your questions get answered.
Thank you for your review, thank you for your business, and we hope to be able to help you again in the future.
Kevin Joss at Source IT went to extra lengths to try everything to make the product work with my somewhat aged laptop. When it proved to be incompatible, he made returning the item for a refund easy with prepaid shipping.
Besvarelse fra Acerparts
Mary,
I'm sorry it didn't work out. If you need a replacement computer, we have some really great deals on those, too. I hope that we can do better for you next time. We aim to help every customer solve their problems whenever possible. Thank you for your business, and we look forward to working with you again.
Thank you for your service and the part I received I’m very grateful for your service again thank you!!!!!
Besvarelse fra Acerparts
Perstonia, THANK YOU !! Your business is significant to us. and THANK you for the review.
Besvarelse fra Acerparts
Thank You Rosaire we appreciate the review and opportunity to help.
I can confirm they are a scam company. Dealing with them was a nightmare. Wish I had Read their terms and conditions and refund policies.. in the end I got my money back but forced to submit disputes with the bank. They are fraudulent
Besvarelse fra Acerparts
Mr. Mills,
We respectfully disagree with your characterization of AcerParts.ca as a scam or fraudulent company.
Your order issue related to duties and taxes assessed by the courier and government authorities at the time of import. These charges were not imposed by us and are outside of our control. At the time of your purchase, these tariffs were newly implemented, and since then we have updated our website to make this information clearer for customers.
You ultimately received a full refund, which demonstrates that we acted in good faith to resolve the situation. While we regret the frustration you experienced, publicly labeling a legitimate, authorized parts supplier, or any company, as fraudulent due to circumstances beyond their control is inaccurate and misleading. Such statements can cause serious and unjust harm to a company’s reputation and livelihood. We ask that this be considered carefully.
We stand behind the authenticity of our products and our commitment to customer service, and we encourage customers to contact us directly so we can assist before disputes are filed.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
