The north west Surrey branch of Acacia…
The north west Surrey branch of Acacia have been helping me look after mum for a few years now - and I feel a review is long overdue.
The whole team provide a reliable, professional and friendly service - from the wonderful ladies who come in to our home to those in the office - who are always understanding and happy to help.
The ladies who come in to help us are marvellous - and I would point out that it's usually one of about three of four ladies who come in - and not a constant stream of unfamiliar faces - which I've heard can happen with some companies. This is absolutely vital - so they really have got to know mum and I and our needs. Mum can be rather challenging at times so this is crucial - that the ladies looking after her know her ways, likes, dislikes and character. :)
I regularly use the live in respite service in order to get a break and I can say that this would not be the case if I was anything less than 100% confident and happy that mum will be safe and happy while I am away. I absolutely trust the lady that comes to stay with her and I know that she has a good understanding of mum's needs and , crucially , that mum enjoys her company. I wouldn't be able to relax if I didn't feel sure in this.
Generally the company seems to pride itself on providing a highly personal and tailored service - which is reviewed regularly - and I know I can ring at any time if something comes up or things change and I need a bit of extra help. The office staff always try their very best to sort things out for me - it's so wonderful to feel supported by them.
I would recommend this care provider to anyone without a moments hesitation.