Большой выбор, хорошие цены, быстрая доставка. Очень понравился подбор размера по моим данным. Так же хорошее, подробное описание товаров. Пользовался магазином не менее 6 раз и всегда был доволен на... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Tellimine ja tagastus About You e-kauplusest on väga mugavaks tehtud. Tasuta saatmine ja tagastus tekitab kindlustunde ostu lõpule viimiseks. Väga mugav on kasutada ka mobiil telefonist rakendust ja v... Se mere
Ordered shoes at full price. They arrived without original packaging and with a visible scratch. Support refused any partial refund and only offered return (wait weeks, size already out of stock) or... Se mere
Быстрая доставка,удобный возврат,большой выбор качественных товаров,приятная упаковка,возможность получить информацию по телефону.Быстрый возврат денег,простое оформление заказа и возврата.Самый удобн... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
ABOUT YOU on sinu moekaupade veebipood, mis sind tõepoolest mõistab ja inspireerib. Avasta meie lai valik, kuhu kuulub üle 100 000 toote rohkem kui 1000 kaubamärgi alt. Lase end ostlemisel meie staaridest ja mõjuisikutest inspireerida ja leia stiil, mis sulle sobib.
Kontaktoplysninger
Domstraße 10, 20095, Hamburg, Tyskland
- 800 00 49 115
- klienditeenindus@aboutyou.ee
- aboutyou.ee
4,5
Fremragende
808 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 40 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Быстрая доставка
Быстрая доставка. Товар отличного качества, полностью соответствовал описанию, по хорошей цене.
1. juli 2026
Uopfordret anmeldelse
I am very happy with my purchase and…
I am very happy with my purchase and the price offered.
8. juli 2026
Uopfordret anmeldelse
Kõik toimib arusaadavalt.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra About You
Tere Tõnu,
Suur tänu positiivse tagasiside eest!
Your AY Team
Received a different brand bag with a Steve Madden label attached – refund still missing
Very disappointing experience with About You. I ordered a Steve Madden bag on 21 June 2026, but instead of receiving the product I paid for, I received a completely different bag from another brand — Expatrié. Even more concerning, the bag had a Steve Madden label attached to it and came with a Steve Madden dust bag. How can a company send a product from a completely different brand with a misleading label attached?
I immediately contacted About You customer service and provided photos showing the issue. However, instead of properly investigating what happened, I only received instructions about returning the item. I followed the instructions and sent the package back, but as of 22 July 2026, I still have not received my refund.
This is not only a quality control failure but also a very disappointing customer service experience. I expected About You to take responsibility, investigate how such a mistake could happen, and handle the situation professionally. Unfortunately, this has caused unnecessary stress and wasted my time.
After this experience, I have lost my trust in About You and will not be ordering from them again.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra About You
Dear Aysel M.,
Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear about your recent experience with your order and sincerely apologize for the frustration this has caused.
Receiving a completely different brand's item is certainly not the standard of quality control we aim to deliver, and we completely understand your frustration. Especially after taking the time to return the bag and waiting for a refund that hasn't arrived yet.
Please rest assured that our customer service team is currently looking into your order as a top priority. We are actively working on this to ensure your refund is processed and the issue is resolved as soon as possible.
Thank you for bringing this to our attention, and we hope to resolve this for you as swiftly as possible.
Update: The refund was processed on 24th July 2026.
Best regards,
Your AY Team
Besvarelse fra About You
Hi Sergei,
Thank you for your positive feedback!
AY Team
Besvarelse fra About You
Tere,
Suur tänu positiivse tagasiside eest!
AY Team
Большой выбор
Большой выбор, хорошие цены, быстрая доставка. Очень понравился подбор размера по моим данным. Так же хорошее, подробное описание товаров. Пользовался магазином не менее 6 раз и всегда был доволен на все 100. И сейчас регулярно просматриваю ассортимент...
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra About You
Hi Vladimir,
Thank you for your review and continued trust!
We are glad to hear that you are happy with our prices, delivery speed, and size selection. It is great to know that you have had a consistently good experience.
Thank you for being a loyal customer!
Your AY Team
Besvarelse fra About You
Hi Eve,
Thank you for your positive feedback!
Your AY Team
Mitmekesine ja põnev tootevalik
Mitmekesine ja põnev tootevalik. Toote suurus vastas tegelikkusele. Sobis ideaalselt! Kiire tarne.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra About You
Tere Külliki,
Suur tänu positiivse tagasiside eest!
Your AY Team
Great shop.
5. juni 2026
Uopfordret anmeldelse
Kaup kvaliteetne ja tellimus tuli…
Kaup kvaliteetne ja tellimus tuli kiiresti kohale
15. juni 2026
Uopfordret anmeldelse
Shady business practices, poor customer support
I received a defective pair of shoes and after contacting customer service regarding the matter, they refused to offer a replacement; only stating that I could return the product and place another order for the same pair of shoes. After returning the defective pair (for which they had me pay the return fees without compensation) and placing an order for a new pair, the price of the shoes had dropped drastically, and after inquiring if it would be possible to price-match my yet undelivered pair to the now lower price, they once again informed me it couldn't be done, only that I could return the pair I had just bought and place another order. Shady business practices, poor customer support.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra About You
We are incredibly sorry for this frustrating experience, Karl. You should not be penalized with return fees for a defective item, nor should you have to repeatedly re-order to get a fair price.
We are contacting our Customer Support team immediately to handle your case and find a proper solution.
Great in-app recommendations
When I added one item into the shopping cart, the app suggested some other items which would suit with my selected pieces - to be honest, I would not have even searched for these things but now I bought them and they suited me perfectly!
10. maj 2026
Uopfordret anmeldelse
Korrektne ja meeldiv teenindus
Korrektne ja meeldiv teenindus, olen alati rahule jäänud. Aitäh Teile!
8. maj 2026
Uopfordret anmeldelse
Kohaletoimetamine,tagasimakse
Kohaletoimetamine,tagasimakse, tagasisiide. Kvaliteetiga kunagi ei olnud probleemi.
8. maj 2026
Uopfordret anmeldelse
One of the best retailers!Easy refund…
One of the best retailers!Easy refund if something goes wrong.Quality Brands!!!
7. maj 2026
Uopfordret anmeldelse
Kiire tehing
Kiire tehing, vaevatu tagastamine, suur valik iga maitsele.
5. maj 2026
Uopfordret anmeldelse
Quick delivery
Quick delivery, easy refund, free of charge return and quick money back refund. 100% trust.
15. april 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.