When we first went to Ableworld at Portrack Stockton we were greeted almost straight away. We had some idea about the features we were looking for and, having spoken to Gemma about Mum's requi... Se mere
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Lokation
Skift lokation3 Collectables Retail Park, Portrack Lane, TS18 2LX Stockton on Tees, Durham, GB
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Se, hvad kunderne siger
Salesman very, very helpful and very knowledgeable about all his products. Very courteous and friendly and went above and beyond my expectations. I asked about a number of products and received all th... Se mere
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The manager and engineer at the Ableworld shop on Portrack Lane, Stockton were ‘knights in shining armour’ on Friday 6/1/23. My daughter is a Community Nurse and had stopped to complete some paperwork... Se mere
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Just left the Ableworld Stockton store after going in to purchase mobility scooter batteries for my dad's scooter. We were assisted by a lady called Gemma who was an absolute gem, she was super helpf... Se mere
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Virksomhedsoplysninger
Om Ableworld - Stockton
Skrevet af virksomheden
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Kontaktoplysninger
3 Collectables Retail Park, Portrack Lane, TS18 2LX, Stockton on Tees, Durham, Storbritannien
- 01642 602962
4,8
Fremragende
54 anmeldelser
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Outstanding customer service from the Portrack Stockton team
When we first went to Ableworld at Portrack Stockton we were greeted almost straight away. We had some idea about the features we were looking for and, having spoken to Gemma about Mum's requirements, she was so knowledgeable and reassuring that we came away feeling even more confident in the mobility scooter we needed.
We arranged for Mum to do a test run of a mobility scooter and Gemma and Dean came out to Mum's home address as well as allowing us to test the scooter on a nearby hill.
I cannot commend Gemma, Dean and all of the Ableworld team at Stockton highly enough. There was never any hard sell, all questions were answered confidently and they went out of their way to fully explain how the mobility scooter worked, the 6 months insurance provided and the warranty.
We did commit to buying it based on the outstanding customer service we have received throughout and, in addition, if telephone lines are busy instore, I was redirected to Head Office and so there was always somebody to speak to.
Many thanks :)
28. september 2026
Besvarelse fra Ableworld - Stockton
Hi Deborah, thank you for your wonderful 5-star review! We're delighted to hear that your experience at our Stockton store was so positive and that Gemma and Dean were able to support you and your mum throughout the process.
It's great to know you felt reassured and well-informed when choosing the right mobility scooter, and that the home demonstration and the test run helped build your confidence. We're especially pleased to hear there was no pressure and that everything was clearly explained, including insurance and warranty details.
We'll make sure your lovely comments are passed on to Gemma, Dean and the wider Stockton team- they'll appreciate it.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
2 good honestl easy going people to…
2 good honestl easy going people to deal with.
26. september 2026
Besvarelse fra Ableworld - Stockton
Hi Jacqueline, thank you for your lovely review! We’re so pleased to hear you found the team at our Stockton store honest and easy-going—it really means a lot to us.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
very kind and helpful Staff
24. september 2026
Besvarelse fra Ableworld - Stockton
Hi Ann, thank you for your lovely 5-star review! We're so pleased to hear you found the team at our Stockton store kind and helpful. We'll be sure to pass on your kind words to them. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help!
Kind regards,
Ableworld
Good customer service by in store…
Good customer service by in store personnel and the staff who delivered my scooter to my home (with a further demo of operation) very very satisfied.
11. september 2026
Besvarelse fra Ableworld - Stockton
Hi Neil, thank you for your lovely review! We’re delighted to hear that you were very satisfied with the customer service both in store and during the delivery of your scooter. It’s great to know that our team took the time to give you a further demonstration at home too. If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Very helpful staff and friendly service…
Very helpful staff and friendly service you could not wish for better. Highly recommend them.
17. september 2026
Besvarelse fra Ableworld - Stockton
Hi Stephen, thank you for your 5-star review! We’re delighted to hear that you found our staff helpful and friendly. Your kind words and recommendation mean a lot to us. If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
An enjoyable purchase
Salesman very, very helpful and very knowledgeable about all his products. Very courteous and friendly and went above and beyond my expectations. I asked about a number of products and received all the information that I needed. I purchased a rollator and shall be returning to purchase a wet weather canopy for my mobility scooter.
15. september 2026
Besvarelse fra Ableworld - Stockton
Hello Sandra, thank you so much for your wonderful feedback. We're thrilled to hear that our salesman was helpful, knowledgeable, courteous, and friendly, and that he went above and beyond your expectations. We’re delighted you found everything you needed and look forward to welcoming you back to help with your wet weather canopy and any other needs.
Kind regards,
Ableworld
Very helpful
Very helpful, explained everything thoroughly, treated us as individuals - and very personalised service with no pressure.
Would definitely recommend.
16. september 2026
Besvarelse fra Ableworld - Stockton
Hello Mr Ian, thank you for your kind words. We're delighted to hear that you felt well taken care of with a personalised, no-pressure service. Your recommendation means a lot to us.
Kind regards,
Ableworld
Good service well stocked happy with our visit
Good service and attention gave us good advice from sales person who demonstrated the product very happy with our visit and the product
16. september 2026
Besvarelse fra Ableworld - Stockton
Hello Mr Douglas, thank you for your kind words. We’re delighted to hear you received good advice and that you’re happy with both our service and the product.
Kind regards,
Ableworld
They were very helpful an answered all…
They were very helpful an answered all our questions…
10. september 2026
Besvarelse fra Ableworld - Stockton
Hi Ian, thank you for your 5 star review! We're really pleased to hear that our team were helpful and able to answer all of your questions. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
I rang Ableworld due to damage on my…
I rang Ableworld due to damage on my mums stair lift that stopped working, they responded brilliantly changing appointments to fit in our repair. The engineer came same morning carrying replacement parts that were damaged in his van and had it running again in 1 hour what a great service very professional ⭐️⭐️⭐️⭐️⭐️
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Ableworld - Stockton
Hi Steve, thank you for your lovely 5 star review! We're delighted we could respond quickly and get your mum's stairlift up and running again the same morning. It's wonderful to hear that our engineer provided a professional and efficient service. We really appreciate your kind words, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Very helpful nothing too much trouble…
Very helpful nothing too much trouble couldn’t do enough for you .
10. august 2026
Besvarelse fra Ableworld - Stockton
Hi Alma, thank you for your 5 star review! We're delighted to hear you found our team so helpful and accommodating. We really appreciate your kind words and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Amazing staff at Stockton-on-Tees.
As a close family member, I didn’t make the purchase myself, but after hearing first hand about my relatives experience with Ableworld in Stockton, I felt compelled to share just how positive it was.
I recently heard about a mobility scooter purchase and was genuinely surprised at just how happy they were with the whole experience.
From the moment they spoke with Luke and Mark, it was clear they were dealing with people who genuinely cared about finding the right scooter, rather than simply trying to make a sale.
It reminded them of the old days when a handshake meant something, and people actually took the time to do things properly instead of rushing you out the door. They took the time to listen properly, explained the different options clearly, and gave honest, straightforward advice without any pressure.
Their knowledge of the mobility scooters was excellent, and they made sure everything was fully understood before any decision was made, no jargon, no nonsense, just good old fashioned common sense, the kind you don’t see as often these days. The whole experience sounded relaxed, friendly and professional, just how business used to be done.
It’s refreshing to hear about this level of customer service in a world that often feels like it’s moving too fast for its own good, especially to an aging generation. Luke and Mark were described as extremely helpful, approachable and knowledgeable and it genuinely sounded like they still believe in doing things the right way.
I would have no hesitation what so ever in recommending them to anyone looking for a mobility scooter or needing advice about which one would best suit their needs especially for those who appreciate a bit of old school honesty, decency with some added, welcomed humour.
A genuinely positive experience from start to finish and my relative was very clear in saying thank you to Luke and Mark. I quote "youve made my day, week and year. I havent smile this much in a long time. Keep doing what you are doing gents"
They will definitely be returning in the future for what they call “consumables,” and, more importantly, I will be to see Luke and Mark again, even if nothing is bought, just to see their infections smiles.
Warmest regards from a very happy family.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Ableworld - Stockton
Hi Margaret,
Thank you for your wonderful 5 star review! We're delighted to hear how happy your relative was with the service from Luke and Mark.
We'll be sure to pass on your kind words to them. It's fantastic to hear that their friendly, honest and helpful approach made such a positive difference.
We look forward to welcoming you back to Ableworld Stockton in the future, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Your sales person Luke was nice polite…
Your sales person Luke was nice polite and under standing he answered the question that I asked about you operation of the buggy and was noligable and he gave us time to think about it that is why I decide to buy
4. august 2026
Besvarelse fra Ableworld - Stockton
Hi Mr Briggs, thank you for your lovely 5 star review! We're delighted to hear that Luke provided such polite, understanding, and knowledgeable service during your visit to our Stockton store. It's great to know he took the time to answer all of your questions and gave you the space to make the right decision without any pressure. We're always here to help if you need any further assistance.
Kind regards,
Ableworld
Knowledgeable and helpful staff who…
Knowledgeable and helpful staff who give you time to make the right decision. Good stock levels in store so you can get exactly what you want.
30. juli 2026
Besvarelse fra Ableworld - Stockton
Hi Freezer, thank you for your 5 star review! We’re delighted to hear our team were knowledgeable and helpful, and that you felt able to take your time to make the right decision. It’s also great to know you found what you were looking for in store. If you ever need anything else, we’re always here to help.
Kind regards,
Ableworld
Did not have what i really needed but…
Did not have what i really needed but did have the 2nd item and told me the main item was due in next week, been going to the Stockton on tees branch some years, i have had no trouble and the staff is very good.
Would rate them more than 5 if i could !
27. juli 2026
Besvarelse fra Ableworld - Stockton
Hi Tom, thank you for your lovely 5 star review! It’s wonderful to hear such kind words about our Stockton-on-Tees team – they’ll be delighted to know how much you value their service. Your loyalty means a lot to us, and we truly appreciate your recommendation. We are always here to help if you need any assistance in the future.
Kind regards,
Ableworld
Staff extremely helpful and polite.
Staff extremely helpful and polite.
Needed new batteries for a scooter, Went to Ableworld, Stockton-on-Tees for 'Help'. Both ladies very helpful. especially Gemma, who installed the new batteries for me, when I thought I was being 'cheeky' asking!
No hesitation with 5 stars. Enjoyable experience
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ableworld - Stockton
Hi Alan, thank you for your lovely comment! We’re glad Gemma and the team could help you. No question is too cheeky – we’re happy to assist. Thanks for choosing Ableworld, and we’re pleased we could make things easier for you!
Kind regards,
Ableworld
Excellent Customer Service
My walker had a broken seat that made it unsafe. Unsure if it could be fixed/replaced it, Lloyd preserved with it and manage to get the old one off and replace it with a spare they had in store. We have had previous help and never make us feel like a burden, always providing help where they can cheerfully. Very grateful it was able to be fixed while in store as I rely on my walker. Fantastic customer service as always.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ableworld - Stockton
Hi Elizabeth, thank you so much for your kind words and for sharing your experience with us. We’re really pleased to hear that Lloyd was able to repair your walker.
We understand how important mobility aids are in day-to-day life, so it’s great to know the issue could be resolved quickly while you were in store. It’s also lovely to hear that you’ve consistently felt supported and welcomed by our team, we always aim to provide helpful, friendly service and never want anyone to feel like a burden.
We’ll be sure to pass your feedback on to Lloyd, who will be delighted to know the difference his help made.
Take Care,
Ableworld
Brilliant staff very knowledgeable and…
Brilliant staff very knowledgeable and helpful got just what we needed
24. maj 2025
Uopfordret anmeldelse
Besvarelse fra Ableworld - Stockton
Hi Anne,
Thanks so much for your kind words! We're glad our Ableworld Stockton team could help you find just what you needed. We hope to see you again soon :)
Take care,
Ableworld
Alan at Ableworld Stockton:
Alan at Ableworld Stockton:
Great many thanks to Alan for replacing my inner tube on my Spirit. I didn’t have to wait long at all so I am very grateful!
Top marks to him and again, a great man thanks!
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Ableworld - Stockton
Hi Robin,
Thank you so much for your review! It's great to hear that our Ableworld Stockton store provided excellent service on your visit to the store. We hope to see you again soon!
Take care,
Ableworld
I have to say Alan was amazing with the…
I have to say Alan was amazing with the repair. he really cared.. which is so refreshing these days.. his communication was fantastic the repair was super quick and was delivered back with no issues- would like to say a huge thankyou to Alan.. Amazing caring Man!!
19. november 2024
Uopfordret anmeldelse
Besvarelse fra Ableworld - Stockton
Hi Sharon,
Thank you for taking the time to leave us this review. We are thrilled to hear our Stockton store was able to assist you on your visit to the store and we hope to see you again soon.
Take care,
Ableworld
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