Lovely, friendly, helpful driver (no 191) drove us to Heathrow yesterday (6 May). The relaxed journey to the airport in a comfortable clean car was a perfect start to our holiday. We always book by ph... Se mere
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Se, hvad kunderne siger
I use Abetta Cars quite regularly and my most recent trip was particularly good. The car was as always clean. The driver, Rahman, was really nice and helpful - which was much appreciated. Friendly... Se mere
Virksomheden har svaret
Our driver Harjinder he was very punctual keeping us updated when he arrived and very polite and easy to talk to on our journey to the airport! Thank you
Virksomheden har svaret
Thank you for the taxi from Woodside Park station to Highbury and Islington this evening when all northern line trains were cancelled. Your driver was very calm and efficient and I really appreciated... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Abetta has been a trusted, licensed TFL Minicab Operator for over 50 years, specialising in long-distance journeys and seamless airport transfers across London and the UK. With over 8 million trips completed, our experience speaks for itself. We offer a Meet & Greet service at airports and utilise flight tracking technology to ensure that our drivers arrive on time, every time. Abetta Cars is UKAS accredited with ISO 9001, 14001, and 27001 certifications, reflecting our commitment to quality, environmental responsibility, and data security. Our fleet includes saloon cars, executive vehicles, and spacious MPVs, with all drivers strictly vetted to ensure your safety and comfort. We also offer baby seats upon request. Book with ease by phone, email, website, or app, and enjoy competitive fixed pricing and reliable, professional service. Choose Abetta Cars for a comfortable, safe, and punctual travel experience backed by over half a century of expertise.
Kontaktoplysninger
Woodside Park Station, Station Approach, N128SE, London, Storbritannien
- 02084451111
- cars@abetta.com
- abetta.com
4,9
Fremragende
229 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great taxi service
I’ve been an account customer for some while and use the app to book cars. All payments including tipping is done via the app which is perfect.
Cars always on time and drivers always know where they are going. Interaction with the office is also very straightforward either on the phone or via WhatsApp.
20. juni 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thank you so much for your continued support as an account customer! We're delighted to hear that the app is working well for you and that the whole experience — from booking to payment to customer support — has been smooth and reliable. It's great to know our drivers and team are consistently meeting your expectations. We truly value your loyalty and look forward to many more journeys together!
Happy with the service
Happy with the service, response time. All well professional.
22. juni 2025
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Besvarelse fra Abetta
Thank you for your kind words! We're glad to hear you were happy with the service and response time. Professionalism is something we take pride in, and it’s great to know it came through in your experience. We look forward to serving you again!
Great experience from start to finish
Great experience from start to finish. Answered the call quickly, very polite and professional on the phone, all details confirmed by text. Our driver was polite friendly and professional. A super service, will definitely use again and recommend to friends and family. Five stars!
14. juni 2025
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Besvarelse fra Abetta
Thank you so much for the fantastic review! We're really pleased to hear everything went smoothly from the initial call to the journey itself. It’s great to know our team made a positive impression and that you felt well looked after throughout. We truly appreciate the recommendation and look forward to welcoming you back again soon! ⭐️
Love the service
Love the service, always on time, always polite, always clean card and very very kind drivers. Since I found Abetta I hardly use any other car service.
13. juni 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thank you so much for your continued support and kind words! It means a lot to us that you've chosen Abetta as your go-to car service. We pride ourselves on reliability, cleanliness, and friendly drivers — so it’s wonderful to hear that reflected in your experience. We look forward to many more journeys together!
Got a confirmation text an hour before…
Got a confirmation text an hour before pick up and the cab was excellent and in time. There were 7 of us and it was a very comfortable smooth ride to the airport.
Driver was polite and I was very pleased with the service provided. Thank you.
15. juni 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thank you for taking the time to leave such a lovely review! We're so glad to hear that your airport journey went smoothly and comfortably. It’s great to know the driver made a positive impression and everything ran on time — especially with a group of seven! We truly appreciate your kind words and hope to drive you again soon.
I booked a cab from Abetta and it…
I booked a cab from Abetta and it arrived promptly.
As I’m a bit older I was touched that the driver took the trouble to get out and open the door for me.
It was a pleasure to travel in that car.
It was spotlessly clean and smelled lovely.
The driver took the trouble to chat to me and I enjoyed our conversation.
All in all this was a very pleasant experience.
13. juni 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thank you so much for your kind words! We're truly pleased to hear that your journey with Abetta was such a positive experience. Our drivers are trained to provide courteous, thoughtful service — and it's wonderful to know that this made a difference for you. We’ll be sure to pass your lovely feedback along to the driver. We look forward to welcoming you on board again soon!
Five stars to Elena
Elena was a delightful driver. In time, pleasant and drove beautifully. She is a wonderful ambassador for your company.
13. juni 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thank you so much for your lovely feedback! We're thrilled to hear Elena made such a great impression — she truly is a valued member of our team. We'll make sure she sees your kind words. It’s drivers like her who help us deliver the level of service we aim for every day. We look forward to seeing you again soon!
10/10 experience-can’t fault
Using regular taxis weekly, I can only speak highly of Abetta taxi firm. They are highly professional and their communication and customer service is exceptional.
On booking weekly taxi I receive a text message with outline oof time. On the day I get a message with car detail and a message to say car has arrived. I have never experienced a driver being late; early (wait patiently ), but not late. Cars are clean and presentable.
I would have no doubt in recommending this taxi/cab firm.
10. juni 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thank you so much for your kind words and continued support! We're truly grateful to have loyal customers like you who value the service we work hard to deliver. It's great to hear that our communication, punctuality, and clean vehicles have consistently met your expectations. We’ll be sure to pass your feedback on to the team – it means a lot. We look forward to continuing to get you where you need to go, safely and reliably each week!
We have used Abbeta cars for years and…
We have used Abbeta cars for years and have never had a bad or even slightly negative experience. Always on time, clean cars and good drivers. Used them this week for an airport run to and from LHR T5 and will be booking next week to London City Airport and back. Certainly takes the stress out of driving, parking etc.
11. juni 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thank you for your continued trust over the years — it truly means the world to us! We’re so glad to hear that our service has consistently lived up to your expectations, especially with important journeys like airport transfers. Knowing we help take the stress out of travel is exactly what we aim for. We look forward to getting you to London City Airport next week and many more journeys to come!
We have been using Abetta for several…
We have been using Abetta for several years now and have never had less than a good experience and many times it's been excellent 👍
Today's driver for example was extremely helpful 👍
11. juni 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thank you so much for your continued support over the years! It’s wonderful to hear that your experiences with us have consistently been positive — and that today’s driver went the extra mile. We’ll be sure to pass on your feedback to the team. Looking forward to many more excellent journeys ahead!
Used for the last time
I have used them for years. This time was different and I will not be using them again. The rude man on the phone throws out terms and conditions and gave me attitude on the phone because I wanted to understand waiting times for my flight landing 20 mins earlier. The flight did not let us off because it came early yet they wanted to charge me without understanding the situation. The main issue was the rudeness from an existing client. Drive was ace though so have to give stars for that...shame about the office being so rude. Very disrespectful and ruined my holidays experience. V selfish
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your recent experience. As we discussed on the phone, I want to sincerely apologise for the way the situation was handled. I have spoken directly with the staff member involved, and they have since apologised for their behaviour and how the matter was dealt with.
We always strive to offer a respectful and professional service, and I’m very sorry that we did not meet that standard this time—especially after you’ve trusted us for so many years.
I’m pleased to hear the driver was excellent, but I completely understand how the attitude from our office staff left a negative impression. We take your concerns seriously and are working to ensure this doesn’t happen again.
We genuinely hope you’ll consider giving us another chance in the future.
Great service as usual
I have been using Abetta for several years and they continue to deliver solid, reliable and friendly service. I had an issue yesterday with a delayed flight which kept changing times and they reassured me they were monitoring the flight. The driver was brilliant - as they all are - and I wouldn’t use any other car service!
1. juni 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thank you for your loyalty and for taking the time to leave such thoughtful feedback! We’re so pleased to hear that even during unexpected delays, our team was able to reassure you and provide the reliable service you’ve come to expect. It’s great to know our drivers continue to leave a positive impression — we’ll be sure to pass on your kind words. We truly appreciate your trust in us!
Excellent company
Excellent company, very prompt and efficient service each and every time. My parents are hard to please yet have used this company for 15 years even though they live in Edgware
14. maj 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thank you so much for your kind words! It truly means a lot to us that your parents have trusted us for over 15 years — especially coming from Edgware! We’re proud to have earned your family’s loyalty with our service, and we’ll continue striving to be prompt, efficient, and reliable every time. Looking forward to many more journeys ahead!
Unserious and waste of time
Unserious and waste of time . One minute they want to take the payment next minute its an issue for the payment to be taken then ‘cash only’ then ‘no cars available’ honestly i recommend to use Uber instead of this rubbish company
5. april 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Hi Roman,
Thank you for your feedback, and we're sorry to hear about your recent experience.
To protect both our customers and drivers from fraudulent transactions, we’re unable to accept card payments when the address verification does not match the cardholder's details. However, you do have the option to book securely through our mobile app, which supports 3D Secure and Apple Pay, even if the card fails our manual verification.
We’ve been in business for over 50 years, and we take our reputation seriously. If you could contact our office and ask to speak with Aaron, we’d be happy to investigate what happened in your case.
We appreciate you bringing this to our attention and hope you’ll consider giving us another try in the future.
Best regards,
Abetta Cars Management
Very nice company.
We were very impressed with Abetta cars.
Their drivers were punctual, polite and their cars were very clean and comfortable.
We were also impressed with their booking system, which even showed on their app, where their driver was and the time he would arrive.
Brilliant.
21. marts 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thanks for leaving us a review Anne, we're glad to hear you had a postive experience with our booking system/app. We hope to serve you again soon.
Very easy to book and a good tracking…
Very easy to book and a good tracking system. Drivers are well presented
25. februar 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thanks for leaving us a review, we are glad to hear you had a great experience with us!
Besvarelse fra Abetta
Thank you very much for the review Obadiah, we hope to serve you soon!
Great company
Great company, always on time and very polite drivers and clean cars.
Our driver’s number today was 83, he was great!
23. februar 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thanks for the review Hrayr, we're glad to hear you had an excellent ride with Zabi!
Fantastic service
I was a little late, but the driver (83) was very understanding and calm! Very polite, friendly, professional and helpful. Booking was easy (I phoned in) and the automated confirmation messages and emails were clear and gave peace of mind that everything was booked. Updates on the day for driver arrival times was also very useful. I use for all airport journeys - haven’t come across a better company…
15. februar 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thank you for your kind words! We understand that sometimes delays happen, and we're glad to hear that our driver was accommodating and professional. It’s great to know that you found the booking process smooth and our updates helpful. We truly appreciate your loyalty and look forward to providing you with reliable airport transfers every time. See you on your next journey!
Exceptional Service – Punctual, Friendly, and Safe Ride
I had an excellent experience with my taxi ride! The driver was punctual, arriving exactly on time and even giving me a call upon arrival to confirm everything. The pickup location was precise, safe, and convenient, and the drop-off was just as perfect. Throughout the journey, the driver demonstrated considerate and smooth driving, which made the trip incredibly comfortable and stress-free.
What truly stood out was the driver’s professionalism and friendliness. They kept me updated about the traffic and estimated time of arrival, which I really appreciated, and their talkative, upbeat demeanour made the ride feel so much more enjoyable.
Overall, a reliable, safe, and pleasant ride experience, I highly recommend this driver (123 driver number). Fantastic service all around!
24. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abetta
Thank you so much for your wonderful feedback Natasha! We're thrilled to hear you had such a positive experience with your ride. Punctuality, safety, and comfort are at the heart of our service, and we're glad our driver exceeded your expectations.
It's great to know that his professionalism, friendliness, and smooth driving made your journey stress-free and enjoyable. We’ll be sure to pass along your kind words to Driver 123 – he will be delighted to hear how much you appreciated his efforts!
We look forward to serving you again in the future. Thank you for choosing us!
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