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I don’t know why sellers think they are always right no middle ground. It’s there way or nothing. I ordered a couple of masonary bits and it said Tuesday this was the Friday before through there eBay site and the delivery was updated possibly by some eBay policy to say Thursday. I sent a message via eBay to say I was not impressed and it was taking too long. Well all hell broke loose instead of saying something like sorry your order is taking longer but it will be with you shortly. It was along the lines of it’s not our fault eBay policies Royal Mail. La la la. Saying I will not apologise when it’s not my fault. Why do companies think the buyer does not have a genuine opinion and the communication falls down due to some personal view. They are a business dealing with the public which without customers there is no business.

Wonderful service and value for money. I am totally unsuited to DIY, so when I accidentally ran over the lead of my lawnmower I felt frustrated. I rang this hardware store to see if I could have my lawnmower mended.
I spoke to Michelle and she explained that they sold a little device to mend the lead for only £1.99. I doubted my abilities but popped into see her, in this gently bustling and friendly shop.
She took the plug joiner thing apart and patiently explained to me how to mend my lawnmower. Reminding me that it was like wiring a plug 🔌.
I felt empowered with the information given to me and felt quietly confident that I could mend my lawnmower.
Amazingly, I could and for only £1.99.!! I’m so pleased 😃.

Good company to order from.

Good website, items in stock, prompt delivery.

Fast delivery, really helpful customer service

Great products and great customer service. Keeping me updated on my order. Recommended

Ordered 3 tough bags of FORGEFIX panel pins.
Received ONE flimsy torn plastic bag in a broken cardboard box with many pins loose or indeed missing.
E-mailed company to complain and to claim a refund.
No response received.
I would advise to stay well clear.

Fantastic service. Will use again 100 percent

Product was as advertised and speedy delivery. An excellent company to deal with

Always a pleasure to order from good reliable company very competitive prices well packed with fast delivery would recommend

Prompt and efficient service-would be happy to use in future.

Really lovely quality brass products with quick delivery. Very happy!

Great product range and prompt delivery just before xmas. Cant fault the service top marks. Will recommend to friends and family and will be buying again.

Purchased frelan window catches , good quality product. Lauren was very helpful & got back to promptly with my query, wouldn't hesitate to purchase again from this company
Many thanks

Good prices, good products and quick delivery.

Very disappointed, my order was cancelled due to a pricing error on their website. Why do businesses think it's your fault for finding their bargains. I think they should live with their mistakes and send you what you paid for.

Excellent quality goods and customer service. Query also dealt with quickly and efficiently.

Great product at a great price will buy from them again