Great! Really easy to change delivery dates where necessary. Exceptionally prompt delivery to a hungry spaniel who loves his food! Many thanks.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent company to deal with direct. Their rewards scheme is fantastic too. Super fast delivery and their customer service was brilliant on the one occasion I contacted them. The quality of the... Se mere
Virksomheden har svaret
the food is second to none.fairly priced.customer services excellent.the 1 issue that occurs on a regular basis.there is often a flavour that is not available saying my monthly order will be delayed.s... Se mere
Virksomheden har svaret
Finally I have found wet dog food my fussy cockapoo actually gets excited for. The ease of ordering direct from aatu.co.uk, discount codes available and delivery was very good and far cheaper than bu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
This is AATU, the original 80:20 luxury diet for dogs and cats. Designed in Britain by expert nutritionists, who love their pets and manufactured to the highest standards, we will never compromise on quality. All of our recipes are grain free and made from single source protein, so you know you're feeding the best. Subscribe and Save on our website today to take the effort out of ordering and to get the best deal!
Kontaktoplysninger
Inspired Pet Nutrition, The Airfield, Dalton, YO7 3HE, Thirsk, Storbritannien
- enquiries@aatu.com
- aatu.co.uk
4,6
Fremragende
2 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Was ordered and payed for but never…
Was ordered and payed for but never received dog food and still haven't received refund, despite asking frequently for my money back, had to purchase food for my dogs from another company
7. december 2025
Besvarelse fra AATU Dog & Cat Food
I'm truly sorry to hear about the issues you've experienced with your order and the refund process. This is certainly not the level of service we aim to provide at AATU. I understand how frustrating this must be for you and I apologise for any inconvenience caused.
We have checked our system for any communication from yourself to our customer service team and have been unable to find any correspondence, unless you used a different email address. Not to worry, I have asked one of the team to reach out to you to look into this further. Please keep an eye on your junk and spam folder as sometimes our emails go into there.
Thank you for your patience and understanding.
Best regards,
Andrew
The AATU Team
Excellent quality
Excellent quality, when you open a tin of AATU dog food, it smells great, looks like the product it should be, and is nutritious. Thank you.
18. december 2025
Besvarelse fra AATU Dog & Cat Food
Thank you so much for your wonderful review and the 5-star rating! We're thrilled to hear that you're pleased with the quality of our AATU dog food. We take great pride in providing high-quality products for our furry friends. Your kind words are greatly appreciated.
Thank you once again for choosing AATU. If you ever need any assistance, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.
Best wishes,
Andrew
The AATU Team
Nothing but the best for my fussy Dachshund
Seeing my dog clean his bowl everyday.
He won’t eat anything else.
Raw feeding made super easy both dry & wet .
Amazing
18. december 2025
Besvarelse fra AATU Dog & Cat Food
Thank you for your wonderful 5-star review! We're thrilled to hear that your Dachshund is enjoying our food and that it's making meal times easier for you both. It's always a pleasure to know that we're meeting the high standards of our discerning four-legged customers.
Thank you for choosing AATU for your pet's nutritional needs. We look forward to continuing to serve you and your Dachshund with our super premium pet food.
Best wishes,
Andrew
The AATU Team
Excellent service customer service 1st…
Excellent service customer service 1st class thank you
20. december 2025
Besvarelse fra AATU Dog & Cat Food
Thank you for your wonderful review! We're thrilled to hear that you've had a first-class experience with our customer service. Your kind words are greatly appreciated and we look forward to continuing to provide you with excellent service. Thanks again!
Best regards,
Andrew
The AATU Team
Don't buy from them on line
Don't buy from them on line. They are liar if you buy on line.By deception, instead of a one-time payment, a subscription was registered. After they taking your money every month. Awful customer service they just liaing.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra AATU Dog & Cat Food
Hello,
We're truly sorry to hear about your experience. It's never our intention to cause any confusion or inconvenience to our customers. We offer both one-time purchases and subscription services on our website, and we aim to make this clear during the checkout process.
We're sorry if this wasn't clear in your case, and we'd like to help resolve this issue for you. Please reach out to our customer care team at https://customercare.aatu.co.uk/ so we can look into this matter further and ensure it's handled appropriately.
Thank you for bringing this to our attention. We value your feedback and will use it to improve our services.
Best regards,
The AATU Team
Order the wet dog food on Thursday…
Order the wet dog food on Thursday afternoon. Friday evening the Order arrived.
Brilliant service 👏
18. december 2025
Besvarelse fra AATU Dog & Cat Food
Thank you for your fantastic review! We're thrilled to hear that your order arrived so promptly and that you're pleased with our service. We always strive to provide a seamless experience for our customers. Thanks again for choosing AATU for your pet's nutritional needs.
Besvarelse fra AATU Dog & Cat Food
Thank you for your positive feedback! We're thrilled to hear that you're pleased with our speedy delivery and the quality of our food. We strive to provide the best service and products for our customers and their pets. Thanks again for choosing AATU!
Ordered my first delivery delivered to me the very next day early evening…
Ordered my first delivery early evening and it was at my doorstep the very next day my new baby dautschund loves it I would highly recommend ❤️
16. december 2025
Besvarelse fra AATU Dog & Cat Food
Hello,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your first delivery arrived promptly and that your new baby Dachshund is enjoying our food. Your recommendation means a lot to us.
We look forward to continuing to provide you and your furry friend with our super premium pet food. If you ever need any assistance, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.
Thanks again for choosing AATU!
Best wishes,
The AATU Team
I buy on subscription which is easy to…
I buy on subscription which is easy to tweek when necessary. My ratcatcher cat particularly likes the duck version , but is happy to eat any of the available recipies. He looks handsome, fit and well on his Aatu and Rat diet...
16. december 2025
Besvarelse fra AATU Dog & Cat Food
Hello,
Thank you for your wonderful 5-star review! We're thrilled to hear that your cat is enjoying our duck version and that our subscription service is working well for you. It's fantastic to know that your cat is looking handsome, fit, and well on his Aatu diet. We appreciate your support and look forward to continuing to serve you and your cat.
Best wishes,
The AATU Team
So far so good cos I have only recently…
So far so good cos I have only recently put my dog on this food. The only noticeable effect is that her poo is now quite runny as opposed to being fairly solid prior.
15. december 2025
Besvarelse fra AATU Dog & Cat Food
Thank you for taking the time to leave us a 5-star review. We're glad to hear that you've chosen AATU for your dog's nutrition.
It's not uncommon for pets to experience some changes in their digestion when transitioning to a new food. However, if you have any concerns about your dog's health, we would always recommend consulting with a vet.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.
Thank you for choosing AATU.
Best wishes,
Andrew
The AATU Team
Dog food tins arrived on time and are…
Dog food tins arrived on time and are being enjoyed by my dog.
8. december 2025
Besvarelse fra AATU Dog & Cat Food
Thank you for your 5-star review! We're thrilled to hear that your order arrived on time and that your dog is enjoying our food. We appreciate your support and look forward to continuing to serve you and your furry friend.
Best wishes,
Andrew
The AATU Team
Excellent dog food as always
Excellent dog food as always. The only brand my dogs will eat. The dog food has either 80 or 90% meat. No nasty additives. More expensive than some of the dog foods out there but I think it’s worth paying that little bit extra. Definitely recommend Aatu brand.
26. november 2025
Besvarelse fra AATU Dog & Cat Food
Thank you for your glowing review! We're thrilled to hear that your dogs are enjoying our food and that you appreciate the quality we strive for. It's wonderful to know that you would recommend AATU. We're grateful for your support and look forward to continuing to serve you and your dogs.
Best wishes,
Andrew
The AATU Team
Delivery of Aatu
The food is fine the courier let you down I was in but she never used the buzzar Box was left outside our security gate in the car park so anyone could have taken it will probably get my future purchases from Amazon as this has happened before with DPD
14. december 2025
Besvarelse fra AATU Dog & Cat Food
Thank you for taking the time to leave us a 4-star review. We're glad to hear that you're satisfied with our food, but we're sorry to hear about the issues you've experienced with the delivery.
We understand how important it is for your orders to arrive safely and securely, and we're disappointed to hear that this hasn't been the case. We take feedback like yours very seriously and we'll be sure to pass this on to our delivery partners to help improve their service.
If you have any further issues or concerns, please don't hesitate to get in touch with our customer care team at https://customercare.aatu.co.uk/. We're here to help and we want to ensure that your experience with AATU is nothing but positive.
Thank you for choosing AATU.
Best wishes,
Andrew
The AATU Team
Incorrect delivery
My order arrived with 1 bag of adult food and 1 bag of puppy food. Should have both been adult. Contacted Aatu online and spoke with Takue who arranged a bag of adult food to be dispatched straight away. Great service plus a rescue centre will benefit with the bag of puppy food!
17. december 2025
Uopfordret anmeldelse
Besvarelse fra AATU Dog & Cat Food
Thank you for your 5-star review and for bringing this to our attention. We're sorry to hear about the mix-up with your order, but we're glad to hear that our team member, Takue, was able to quickly rectify the situation for you.
It's wonderful to know that a rescue centre will benefit from the bag of puppy food - every cloud has a silver lining! We appreciate your understanding and patience in this matter.
Thank you for choosing AATU for your pet's nutritional needs. We look forward to serving you again in the future.
Best wishes,
Andrew
The AATU Team
New customer
I love the product and the dogs do too so that's a good start. Had to change feeding from raw to kibble and tinned because the older dog has some issues now and easier to change all 3 to new diet. Plus AATU had supply issues and I was kept well informed.
10. december 2025
Besvarelse fra AATU Dog & Cat Food
Thank you for taking the time to leave us a 5-star review. We're thrilled to hear that you and your dogs are enjoying our products. It's great to know that the transition from raw to kibble and tinned food has been smooth for your dogs.
We appreciate your understanding regarding the supply issues. We always strive to keep our customers well informed and we're glad to know that you felt this was the case.
Thank you for choosing AATU for your dogs' dietary needs. We look forward to continuing to serve you and your furry friends.
Best wishes,
Andrew
The AATU Team
Fast efficient service
10. december 2025
Besvarelse fra AATU Dog & Cat Food
Thank you for your positive feedback! We're thrilled to hear that you found our service to be fast and efficient. We strive to provide the best experience for our customers and your kind words are greatly appreciated. If you ever need any assistance in the future, don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. Thanks again for choosing AATU!
Best wishes,
Andrew
The AATU Team
Ted loves Aatu
Ted, our elderley labrador, has become very fussy as to what he will eat. We have tried several brands. He really likes the Aatu brand. Delivery was super quick and the Aatu brand is affordable.
9. december 2025
Besvarelse fra AATU Dog & Cat Food
Thank you so much for your 5-star review and for sharing Ted's experience with AATU. We're thrilled to hear that he's enjoying our food and that you've found our delivery service to be quick. We appreciate your support and look forward to continuing to serve you and Ted with our products.
Best wishes,
Andrew
The AATU Team
Besvarelse fra AATU Dog & Cat Food
Thank you for your wonderful review! We're thrilled to hear that your dog is enjoying our food. It's always a pleasure to know that we're making our furry friends happy. Thanks again for choosing AATU!
Best regards,
Andrew
The AATU Team
Besvarelse fra AATU Dog & Cat Food
Thank you for your glowing review! We're thrilled to hear that you're pleased with our fast delivery and product quality. Your recommendation means a lot to us. We look forward to continuing to provide you with excellent service in the future.
Best Wishes,
Andrew
The AATU Team
Repeated emails telling me my choice of…
Repeated emails telling me my choice of product on a regular subscription was out of stock and to choose an alternative. No indication of when product would be back in stock. It seems like I am shopping at their convenience, not mine.
4. december 2025
Besvarelse fra AATU Dog & Cat Food
We're truly sorry to hear about your experience with our subscription service. It's certainly not our intention to inconvenience you in any way. We understand how frustrating it can be when a preferred product is out of stock and we appreciate your patience in this matter.
We're always working to improve our services and your feedback is invaluable in this process. We would like to assure you that we're doing our best to restock the product you're interested in as quickly as possible.
If you have any further concerns or queries, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. They will be more than happy to assist you.
Thank you for your understanding and patience.
Best regards,
Andrew
The AATU Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.