Todd was tremendous to deal with at the Tweed Heads store as we bought and set up my wife's first e-bike today. Friendly and knowledgeable both over the phone and then in-store, patiently providing ex... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Super professional and fast delivery. My bike is super high quality for an amazing price. I’d use 99 bikes again.
Virksomheden har svaret
Still no refund from 99 Bikes. Motor replace a second time in 12 months by Earth Bikes. NO additional warranty on the motor from Earth Bikes or 99 Bikes. ACCC looking into my complaint. what happens i... Se mere
Grant is great to deal with always extremely helpful the kids love their bikes
Virksomhedsoplysninger
Skrevet af virksomheden
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Kontaktoplysninger
28 Greenway Drive, 2486, Tweed Heads, NSW, Australien
- (07) 5607 4153
4,6
Fremragende
68 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Todd is amazing!
Todd was tremendous to deal with at the Tweed Heads store as we bought and set up my wife's first e-bike today. Friendly and knowledgeable both over the phone and then in-store, patiently providing excellent insights to help us in our purchase of the Cube e-bike, helmet, rear rack, basket and more. Despite working past closing time, he made the purchase both easy and enjoyable and seemed just as excited as us as he helped load the bike into the car. Big shout out to Brandon, the bike mechanic as well. Such a great team!
14. september 2025
Uopfordret anmeldelse
They were very helpful
6. juni 2023
Besvarelse fra 99 Bikes - Tweed Heads
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
Fantastic experience
Fantastic experience. Knowledgeable, helpful staff, great service and a huge range.
7. maj 2023
Besvarelse fra 99 Bikes - Tweed Heads
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
Everyone was great could not fault them
28. april 2023
Besvarelse fra 99 Bikes - Tweed Heads
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
Super professional and fast delivery
Super professional and fast delivery. My bike is super high quality for an amazing price. I’d use 99 bikes again.
11. april 2023
Besvarelse fra 99 Bikes - Tweed Heads
Thank you for the great review! Happy riding!
99 Bikes Tweed Heads
Still no refund from 99 Bikes. Motor replace a second time in 12 months by Earth Bikes. NO additional warranty on the motor from Earth Bikes or 99 Bikes. ACCC looking into my complaint. what happens if this happens again and it's out of warranty? Be very carful about who you buy an electric bike from...check there after sales service and who they hold responsible for fixing it. My bike was of the road for 9 weeks with no offer of a temp replacement.
24. februar 2023
Uopfordret anmeldelse
99 Bikes Tweed Heads and Earth bikes
Warning to all, don't touch 99 Bikes, Tweed Heads with a barge pole if you are expecting some sort of satisfaction and good customer service. As far as my Earth T-Rex bike is concerned...enough said!!!
I purchased my Earth bike it from 99 Bikes at Tweed Heads brand new. Within four months the Motor failed and the bike is off the road for five weeks. A new motor is installed. Five months later the motor fails again. I seek a refund from 99 Bikes based on it not meeting consumer expectations. They say they are only the reseller and refuse a refund saying all they are allowed to do is return the part to the manufacture. Manufacture provides a (second) new motor. 99 Bikes will fit it. What happens if this part fails outside the warranty period. I have contacted and lodged a complaint to ACCC about 99 Bike, Tweed Heads regarding their failure in meeting customer expectations and also Earth the bike manufacture for using inferior products.
Just an update on my Earth Bike and 99 Bikes at Tweed Heads. I picked up my bike today. ACCC advised me not to use the bike until after the hearing decision. Checked with 99 Bikes about the additional warranty on the new replacement motor the had fitted. NO ADDITIONAL WARRANT was provided or offered. The warranty runs out 30/4/2023 and then they are shot of me and if the motor breaks down again I will be up for the cost ($1200). Good customer service or what!!!!
What absolute lies! 99 Bikes have not been in touch with me what so ever about the bike from Earth Bikes. They still maintain they can’t refund me the cost of the bike. That’s why it is the hands of the ACCC.
I warned about ACCC because they invariably side with the trader. True form the ACCC have spoke to 99 Bikes at Tweed Heads and their version of events. They did NOT speak to me at all. Who was the complainant here. Based on the story told by 99 Bikes they came to a decision in favour of 99 Bikes. I got overruled without any one speaking to me. I have got done over like a dogs dinner to the tune of $3000 and the bike is still within warranty. Please, please, please be very careful who you deal with when it comes to Electric Bikes or any other bike for that matter. You know who I mean.
4. februar 2023
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - Tweed Heads
Hi Dave,
We apologise for the experience you are going through with your Earth Electric bike.
We contacted the store from one of the other reviews that you placed on a different platform and the store confirmed that they had been trying to get in touch since with you from December through to start of February with no luck.
If you have been in touch since, please ignore.
One again we apologise for the issues your bike is causing you.
The staff always take time to ensure…
The staff always take time to ensure you have what you need.
12. januar 2023
Besvarelse fra 99 Bikes - Tweed Heads
Hi Hilary,
Thank you for the review!
Enjoy your products!
Great experiences every time
Grant is great to deal with always extremely helpful the kids love their bikes
23. december 2022
I ordered some 24” inner tubes
I ordered some 24” inner tubes. They never arrived, then I was contacted and told they’re on their way.
I still haven’t seen them??
25. november 2022
Easy transaction plus friendly staff
6. november 2022
Very professional customer service over…
Very professional customer service over the phone.
Helpful response and effort to my urgent order request.
25. august 2022
Bought a electric bike from 99 bikes it…
Bought a electric bike from 99 bikes it broke down with 17km on it and has been in the shop for 5 weeks haven’t heard from them in weeks now. Never shop there again
11. oktober 2022
Uopfordret anmeldelse
Great service and good price
Great service and good price, quick delivery, very happy
10. september 2022
excellent service and product knowledge
9. april 2022
Besvarelse fra 99 Bikes - Tweed Heads
Thanks for the 5 stars and positive feedback Darryl.
Detailed run down demo and assistance…
Detailed run down demo and assistance with setup of products and follow up call and service
27. juli 2022
Besvarelse fra 99 Bikes - Tweed Heads
Thanks David!
I'm so glad the team could help out and provide great service!
We can't wait to see you in store again soon.
Happy riding!
Besvarelse fra 99 Bikes - Tweed Heads
Cheers for the great review, we really appreciate it!
They had the rare Shimano e-bike…
They had the rare Shimano e-bike charger I wanted, and at the best price around. Very happy camper.
12. maj 2022
Besvarelse fra 99 Bikes - Tweed Heads
Hi Glenn,
Thank you for your review. Hope you have a great day :)
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