Was initially sold a bike that was a little too small for me. I bought it online and the store was so busy thay the team member didn't check for my use. I rang back and Adrian was amazing. Asked me to... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bike is great, order process was smooth, bike was not ready and checked over upon collection though.
Virksomheden har svaret
The assistant went of his way to dig out from back of house a cheap plastic gizmo for removing the bottom bracket on my bike. Great service.
Virksomheden har svaret
Ordered items with Click & Collect. Chose this store as they were saying they had in stock & let me order. Was a 40 minute drive to collect, got there to find they wrongly packed the order & only ha... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Kontaktoplysninger
307 Stock Road, 6163, O'Connor, WA, Australien
- (08) 6317 9538
4,6
Fremragende
76 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My daughter absolutely loves her…
My daughter absolutely loves her scooter. She is so proud of it she’s been showing it off to all her friends.
Thank you
19. november 2020
Good service but need to approach customers
Friendly service and great product knowledge . My only issue is that twice we went into the shop and nobody approached us to offer assistance. The first day was a busy weekend so I left the store and thought we’d try again on a weekday . However, despite the store being mostly empty and staff being available, we waited around For 15 minutes without anyone coming to help us. When we asked for help , it was friendly and warm
29. oktober 2020
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - O'Connor
Hi there,
We pride ourselves on our customer service so I'm very sorry to hear you experience did not meet expectations. We do appreciate the feedback and it will certainly be raised to ensure this does not happen in future.
Purchased a new road bike
Purchased a new road bike, great help and advise from Aaron. Fitted all the accessories within 30mins so we could take the bike with us.
25. oktober 2020
Uopfordret anmeldelse
Buying an electric bike
Adrian was brilliant and explained everything and was not pushy at all. Great service. Thanks
25. oktober 2020
Uopfordret anmeldelse
Really helpful
Really helpful. They take time to explain everything. Great shop.
22. juni 2020
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - O'Connor
Hi Kevin,
So great to receive feedback like this, much appreciated. Hope to see you in store soon! Happy riding.
I gave it 4 stars simply because of customer service alone
I gave it 4 stars simply because the bike came pre-assembled after ordering via click and collect (I was expected it to come boxed so bonus for me) and another star as my daughter enjoys riding it.
19. juni 2020
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - O'Connor
So glad to hear your daughter is loving the new bike and you had a great experience with the pick up of it!
Friendly, helpful & responsive
All staff have been great to deal with, despite the trying times we are going through which caused stock shortages and changes in-store.
Friendly, helpful and responsive to emails direct to local store. Well done, eeo up the good work.
5. juni 2020
Uopfordret anmeldelse
Ordered online with response the next…
Ordered online with response the next day to say I could pick up the bike! The Email questions I had about my order were answered within a few hours. Awesome!
11. maj 2020
Uopfordret anmeldelse
Fast and easy click and collect.
11. maj 2020
Uopfordret anmeldelse
Excellent price and service
Excellent price and service
Very Corona-aware shop and staff
11. maj 2020
Uopfordret anmeldelse
Not a great experience dealing with this company
I bought a bike for $10,500 and it was just given to me no wiping it down or offering to setup the seat or anything like a handover.
Not a very satisfactory experience.
Your response is bizarre how many bikes have you sold through this branch for that amount in the past 4 months
I will give you a clue it was a Merida E160 10k sold to Richard.
24. april 2020
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - O'Connor
Hi Richard,
Thank you for providing feedback on your most recent shopping experience with 99 Bikes. We really appreciate your feedback and will definitely take it on board as we strive to continually improve our customers experiences with us, both in store and online.
Looking through your customer account I am unable to find any bike purchases. We'd love to have another chance to serve you better and if you still require assistance or would like us to look into this further can you please contact us on support@99bikes.zendesk.com with the details of your transaction so we can investigate this.
Excellent service and friendly in store…
Excellent service and friendly in store staff
16. april 2020
Uopfordret anmeldelse
Quick response and delivery excellent
4. april 2020
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.