Well they were supposed to service my gears but they are still exactly the same as when I brought it to the shop
Lokation
Skift lokationShop 1, Mile End Home, 121-150 Railway Terrace, 5031 Mile End, SA, AU
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Se, hvad kunderne siger
Staff at this store (Mile End) are exceptional. Yet another recent encounter with Rob in the service team with my sons bike. Impressive knowledge but also excellent communication with him. Well done... Se mere
Virksomheden har svaret
Great service at 99 bikes Mile End, fixed a wheel that was not so round after a prolonged period with a flat tire. couldn't ask for better service - fixed within 10 minutes whilst I waited, thank you
Virksomheden har svaret
Kristian from 99 Bikes at Mile End, South Australia was helpful, patient, enthusiastic and interested in providing great customer service. It was refreshing and much appreciated. I purchased an eBi... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Kontaktoplysninger
Shop 1, Mile End Home, 121-150 Railway Terrace, 5031, Mile End, SA, Australien
- (08) 8450 9875
3,1
Middel
86 anmeldelser
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Took my bike in there to get the gears tuned. I just got it back and the gears are exactly the same as when I first bought it into the shop. What a waste of my time and money 0ney
Well they were supposed to service my gears but they are still exactly the same as when I brought it to the shop
5. juni 2025
Uopfordret anmeldelse
Great customer service
Kristian from 99 Bikes at Mile End, South Australia was helpful, patient, enthusiastic and interested in providing great customer service. It was refreshing and much appreciated.
I purchased an eBike from him and he was super informative about the bike, willing to look stuff up and help in any way he could and he genuinely made me feel like a valued customer of the company.
26. oktober 2024
Uopfordret anmeldelse
Doubled the price for a tube change…
Doubled the price for a tube change same day. Dropped it off for quoted $19 supply and replacement. Pickup one hour later price doubled and no receipt.
14. oktober 2024
Uopfordret anmeldelse
online order as I live on Kangaroo…
online order as I live on Kangaroo Island and went to Mile store to pick up 1 week later , good staff
5. juni 2023
Besvarelse fra 99 Bikes - Mile End
Thank you for the 5 stars Ray!
Enjoy your computer!
Besvarelse fra 99 Bikes - Mile End
Cheers for the great review!
Staff at this store (Mile End SA) are exceptional.
Staff at this store (Mile End) are exceptional. Yet another recent encounter with Rob in the service team with my sons bike. Impressive knowledge but also excellent communication with him. Well done team!
28. april 2023
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - Mile End
Thank you for the great review!
Great bike for my grandson terrific…
Great bike for my grandson terrific service and very good price
27. marts 2023
Besvarelse fra 99 Bikes - Mile End
Thanks for leaving your feedback!
Click & collect order
Click & collect order. Super fast and the staff on pick up was very helpful and friendly.
9. marts 2023
Besvarelse fra 99 Bikes - Mile End
Hi Michael,
Thank you for the review!
Enjoy!
Always a great experience at 99 Bikes!
20. marts 2023
Besvarelse fra 99 Bikes - Mile End
Thank you Mark!
Breakdown in supply chain and customer service
I went into store to order a new pump that I required by a specific date. I was advised that the order may take 7-10 days to arrive which was within my timeframe requirements.
10 days came and went and when I followed up I was advised that the order had gone missing somewhere with the transport provider and someone would follow it up and call me back to advise when it would be delivered. I received no call back and followed up on two more occasions again with no call back. On my fourth call I advised that I now wanted to cancel the order as the requirement date had well and truly passed and I was advised that I could only do that if I can back into store as I had ordered in store
I did end up making a special trip into store to cancel the order and am currently waiting for the credit to hit my account and have now received a customer service feedback request.
It is fair to say it has not been a great experience and will make me think twice about ordering anything if it is not available in store. I found the customer service lacking (no call backs at all) and the lack of ability to address the problem concerning.
I am sure others have had great experiences but unfortunately I didn’t
14. marts 2023
Besvarelse fra 99 Bikes - Mile End
Hi Peter,
Thank you for taking the time to provide this feedback. We're very sorry to hear of this experience and apologise for the lack of communication throughout the process. We'll definitely take this on board and follow up.
Besvarelse fra 99 Bikes - Mile End
Thanks so much for the great review, we love it!
Got what I ordered
Got what I ordered, at the shop I arranged. Would have been better if I could have got it at the Marion shop but that was not an option for click and collect. Happy with the service and communication.
15. februar 2023
Besvarelse fra 99 Bikes - Mile End
Thank you for the review Graeme!
Great service at 99 bikes Mile End
Great service at 99 bikes Mile End, fixed a wheel that was not so round after a prolonged period with a flat tire. couldn't ask for better service - fixed within 10 minutes whilst I waited, thank you
2. februar 2023
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - Mile End
Thank you for the great review David! Happy riding!
General friendly service
General friendly service, pricing is affordable. Servicing is professional, your always treated as a VIP.
16. januar 2023
Besvarelse fra 99 Bikes - Mile End
Hi Mick,
Thank you for the review!
Enjoy!!
Did my order by phone and was promptly…
Did my order by phone and was promptly dealt with had to return and exchange due to size and no issues.
27. december 2022
Had what I required in stock
Had what I required in stock. Excellent service and assistance by staff in Mile End Branch.
Thanks Rick
10. december 2022
Always excellent service.
23. august 2022
Besvarelse fra 99 Bikes - Mile End
Thanks Gerard for the great review.
Besvarelse fra 99 Bikes - Mile End
Hi Mara,
Thank you for your review. We are pleased to hear that your experience was so positive :)
They had in stock what I needed.
8. juli 2022
Besvarelse fra 99 Bikes - Mile End
Thanks a lot for the great review!
Always found the staff to be very helpful.
Always found the staff to be very knowledgeable, helpful and friendly.
30. maj 2022
Besvarelse fra 99 Bikes - Mile End
Hi Geoffrey,
Thank you for your review. Have a fantastic day :)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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