Tyre pressures were almost flat on pick up, the seat is so hard and thin and the front shock leaks.
Virksomheden har svaret
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Se, hvad kunderne siger
Actually really good service. I was delighted as I'm used to sub par service in retail. I ordered a product via the website to click and collect and it wasn't what I thought it was. Rather than let... Se mere
Virksomheden har svaret
I ordered online and selected click and collect, the order was ready to pick up in the time frame specified. The guys in the Browns Plains store are always good. As for the multiple products I pur... Se mere
Virksomheden har svaret
Sales persons had good knowledge of product and assisted in suggesting different bikes that would meet my needs and expectations
Virksomhedsoplysninger
Skrevet af virksomheden
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Kontaktoplysninger
3/2 Central Court, 4118, Browns Plains, QLD, Australien
- (07) 3445 4329
4,3
Fremragende
58 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Not a great experience.
Tyre pressures were almost flat on pick up, the seat is so hard and thin and the front shock leaks.
23. juli 2023
Besvarelse fra 99 Bikes - Browns Plains
Sorry to hear of the poor experience you've had with your new. If you're able to bring the bike back in, we'd happy to have a look into the front shck problem and can recommend a more comfy seat.
Always helpful and friendly
Always helpful and friendly. Nice bunch of lads to deal with.
6. juli 2023
Besvarelse fra 99 Bikes - Browns Plains
Cheers for the great review!
Great communication regarding my order
Great communication regarding my order, speedy delivery too. Very happy.
20. marts 2023
Besvarelse fra 99 Bikes - Browns Plains
Cheers for your great review!
I trust 99 Bikes …
I ordered online and selected click and collect, the order was ready to pick up in the time frame specified. The guys in the Browns Plains store are always good.
As for the multiple products I purchased I haven't had any problems with anything so far.
12. marts 2023
Besvarelse fra 99 Bikes - Browns Plains
Thanks so much for your review, glad to hear you've had a smooth experience shopping with us.
Product organised for click and collect
Product organised for click and collect.
Sales assistant (unfortunatley I didn't get his name), ensured the correct order prior to handover.
2. marts 2023
Besvarelse fra 99 Bikes - Browns Plains
Hi Catherine,
Thank you for the review!
Enjoy!
It was ok because there was a few…
It was ok because there was a few things that I was hoping to be in the box but wasn't
22. februar 2023
Great Service
The bike was delivered on time as promised and ready to ride. The team advised me close to the delivery time so that I could be ready to receive it.
23. januar 2023
Besvarelse fra 99 Bikes - Browns Plains
Thank you Bastie! Happy riding!
Actually really good service
Actually really good service. I was delighted as I'm used to sub par service in retail.
I ordered a product via the website to click and collect and it wasn't what I thought it was. Rather than let me buy something I couldn't use Tim was knowledgeable and took the time to help me realise the product was not fit for my intended purpose. He offered other solutions but was polite and understanding when I asked for a refund.
I would absolutely recommend this shop on their customer service alone.
21. januar 2023
Besvarelse fra 99 Bikes - Browns Plains
Thank you for the great review Alicia!
Sales persons had good knowledge of…
Sales persons had good knowledge of product and assisted in suggesting different bikes that would meet my needs and expectations
13. december 2022
Very quick and easy to deal with
25. december 2022
Amazing service
Bike was brought online, contact was regular, service on pick was amazing, bike is amazing. thank you
25. november 2022
Brought tubes online at a good price
Brought tubes online at a good price, picked them up from brownsplains store, got home and they weren't what i orderd online, not happy
16. november 2022
bikes are of a good quality
21. september 2022
Besvarelse fra 99 Bikes - Browns Plains
Thanks for the great feedback!
Quality bikes and knowledgeable in…
Quality bikes and knowledgeable in suiting our teenagers with the right ones. Hayden answered and resolved all our questions and concerns. Gave them test runs and a great deal too- We’re stoked!! Ask for him..He’s the man!🙌🏽
2. august 2022
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - Browns Plains
Thanks Joseph!
I'm so glad Hayden and the team were able to help out and get your teenagers on the right bike.
We can't wait to see all again you soon for your first free services.
Have a great week!
Ordered online
Ordered online. Picked up a couple of hours later. Very friendly and helpful person served me.
15. juli 2022
Besvarelse fra 99 Bikes - Browns Plains
Hi Lou,
Thank you for your review. Glad to hear that your click and collect order was so smooth. Hope you have a great weekend :)
Besvarelse fra 99 Bikes - Browns Plains
Hi Aaron,
Thanks for your review. Glad to hear that our Browns Plains store were so helpful to you. Looking forward to seeing you back in store again soon.
Awesome Service
Went in to get some cable crimps and they could have easily charged me a couple of bucks for them, I wasn’t buying anything else and they said don’t worry about it, it’s free. I came back the next day to buy a brake rotor and yet again received some great customer service.
Really recommend these guys, great service as well as just wanting to help you and not trying to sell you something you don’t need.
23. juni 2022
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - Browns Plains
Cheers for the great review, Jordan! Happy to help you out with anything you may need in the future too.
Besvarelse fra 99 Bikes - Browns Plains
Thanks for the amazing review!
Bike Service
I dropped my e-bike off for its yearly service at 99 Bikes at Browns Plains in February. The bike was booked in by Christopher who was very helpful and suggested what needed to be done.
I picked the bike up later that day and found that my bike had been transformed into a new bike again, it was a pleasure to ride and the gears changed smooth as silk. Thanks Guys for a great service, I will be back again for sure.
7. april 2022
Quick click and collect.
I bought a pair of bike shoes online using click and collect option. The item was available the next business day for collection so I collected it. It was a very easy process. The shoes are as described with accurate sizing (my regular size is 43). Will buy my bike needs from 99 bike store again.
18. marts 2022
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