’47 Anmeldelser 

terrible exchange policy, i tried to change my order because i clicked the wrong hat (on the same day) and would not change it, even though the order had not yet been processed. so i waited for the hat to be shipped so i could get the same hat color/design in a different fit and they would not. never shopping here again. very disappointing because i always thought their hats to be high quality.

peu de propositions sur ce site. comparé au dot com. Je reçois des articles, heureusement en promotion car une fois reçu j’ai l’impression que j’ai commandé un certain site asiatique au logo orange…qui eux assument faire de la photocopie. Je suis venu chez 47 justement pour la qualité d’une de mes casquettes…sur la photo c’est identique mais à réception un peu déçu du modèle que je voulais rigide mais au final léger et agréable à porter. idem pour un short et 2 t-shirt, qualité acceptable. A environ 10€ pièce ça passe mais pas au prix fort non. J’ai vu qu’il y avait 47 brand.com et non eu, je pensais que c’était identique, le contenu est beaucoup plus riche sur le dot com et pas d’impression de bugs. La plupart des recherches affichent une page noire sur 90% sur dot eu. Merci pour l’expédition rapide. Je ne tenterai pas un achat au prix fort. A voir sur dot com. Dommage ça pourrait être bien et ça mériterait car c’est une bonne marque à mon goût depuis toujours.

Order was placed seven days ago. Not special or limited edition items. Just four T-Shirts. They blamed it on one shirt having to be reprinted yet the other three have also yet too ship.

80$ shipping for a 50 $ hat unacceptable. Do not recommend

My daughter bought me a Boston ball cap for my retirement. It was dark blue and very soon faded to grey. Sent email to customer service with a picture and was told by Peter that this happens if it’s been worn in the sun and sweated in. I guess they are for indoor low activity. Asked them to replace it and was told they don't warranty after wearing. I have many caps that don't do this. Never again!!!

I have been a loyal 47 Brand customer for years. Recently i noticed all my loyalty points had disappeared. This is substantial because I have been collecting them for years after thousands of dollars in purchases. When I reached out to customer service I was eventually informed that they changed their policy and the loyalty points that had NO expiration dates now expire after one year. I was not notified of this major change in policy or I would have obviously taken advantage of my hundreds of dollars in discounts. Shameful customer service.

Simplement le pire service après-vente auquel j’ai eu affaire.
Ne vous trompez pas dans votre achat, car il sera alors impossible d’obtenir un remboursement ou de retourner l’article.
Pour ma part, j’ai dû échanger au moins 30 à 40 messages avec eux sans jamais trouver de solution, suite à un bug sur leur site où j’avais payé une étiquette de retour qui ne m’a jamais été envoyée.
Et la seule solution qu’on m’a proposée a été de repayer sur leur site, là où le bug s’était produit.
Vraiment le pire service après-vente toutes marques et tous domaines confondus.
Ils sont malhonnêtes et cherchent à vous endormir sans jamais proposer de solution concrète.
Je n’ai jamais dépensé autant d’énergie pour essayer, en vain, de me faire comprendre.

I don’t think they even have a customer service department - you won’t hear back from them. I should have checked the reviews prior to ordering - Shame on me.
Ordered a T-shirt awhile ago & have no tracking or response when I ask where it is yet they sent plenty of advertisements to my email from ‘47.
DO NOT ORDER from this company!

I placed an order for 5 hats, only 3 were in the package and I have submitted multiple customer service requests since they do not have a phone number. I’m really disappointed because I do like their hats and order from them frequently as a ‘47 family member’ but this experience makes me really question if I will ever order from them again.
How can a company so big not have more standards for customer service and not having a phone number just blows my mind.

I placed an order and it never shipped. I’ve tried email and messenger to get an update with zero response. I would recommend people stay away from ordering from 47brand. It’s a shame because I’ve always liked their products that I’ve gotten elsewhere.

Paid $25 for overnight shipping, they pocketed the money and sent the cap via “free ground shipping”—I’ve email them 4x requesting a refund for my shipping: no response; I tried to call but their VM is full. THIS IS THEFT. Don’t shop here. They’re fraud, no customer service while promising a response within 24hrs.
DO NOT BUY FROM THEM.

They sent me a shirt that had been printed totally crooked. And off center. I submitted a ticket to their customer service a week ago and never heard back. I’ve received about a dozen marketing emails from them in that period of time, though. Bad product, terrible customer service. Would never buy from them again

Ordered two hats and only one showed up. Submitted a request that day (two weeks ago) and never heard back. I submitted two more requests through the website and email and have not heard back. Frustrating to never hear back after multiple complaints since my order didn’t show up. Will never order again and steer others to another site.

The delivery address they input for my order was different than the one I used when I made my purchase. They have a policy of a 2 day wait before submitting a request for a non-received order. I sent a request the day my order was supposed to be delivered with pictures of my order confirmation and address because FedEx had told me that I had to have the company change the address. They say they have a “within 24 hour” response time. It’s been 4 days since I sent my first request. I’ve sent another email hoping they actually respond but not keeping my hopes up.

**Update: fedex ended up returning my order and i got a reply from the company saying because their “teams work very hard to process orders” that they can’t change any addresses/information. Maybe if these guys ACTUALLY had a QUICKER/HELPFUL customer service team and phone number to be reached at, they would have a better reputation. They just want money and for people to buy their product. They don’t care about anything else. They’re more than happy getting back product so they can turn and sell to someone else.

I placed an order and there were problems, they placed another order and there were problems, they placed a third order and it didn't arrive, they're rubbish, don't order anything online.

UPDATE:
Customer service finally got back to me. I'm thinking it was this scathing review that prompted the response. In any case, they took care of the issues so I'm upgrading the review.

Original post:
Worst customer service ever. No one answers the phone, can't leave a voicemail, and they don't respond to emails. I submitted a request three times and they don't care. Never ordering from this site ever again.

Worst customer service ever, can’t leave message because voicemail is full, nobody gets back to you with email already tried 3 times, put in a claim with BBB see if they can help me.

Total Scam. Why aren’t they being shut down by the BBB

Don't buy from them, their customer service will scam you!
Paid for a return, and they didn't send the return voucher - been emailing them for two weeks, they ask you to pay again!
Result is I have a cap I don't want and paid for a return Terrible experience