Would not recommend
Unfortunately, I am very disappointed with the overall customer service I received.
I paid my deposit at the beginning of May and was advised the splashback would be completed within six weeks. After choosing three options, I told Kestas that I was happy for him to decide which one would work best with our kitchen. I was also told that a copy of the plans would be sent to me, but after hearing nothing, I had to chase this up myself three weeks later. At that stage, I was then asked which option I wanted, despite already having provided that information.
I was told it would take another three weeks, which was still within the original timeframe. However, this deadline came and went without any updates, and once again I had to chase for information myself. Communication throughout the entire process was extremely poor.
When an installation date was finally agreed, the fitter failed to arrive at the scheduled time of 8:30am. After contacting him at 9:30am to find out where he was, I was informed that he had mixed up the appointment and asked if we could rearrange for another day or later that day. I did not want to take another day off work, so we agreed on 12pm. He then arrived a further 25 minutes late.
I also believed all packaging and cardboard had been removed, only to discover it had been left in my back garden.
Thankfully, I am happy with the finished splashback, which is the only reason this review is not lower. We did receive a discount following my complaints about the lack of communication, which was appreciated. However, based on the poor customer service, lack of updates, missed appointment and constant need to chase information, I would not recommend this company.