Optima Legal Anmeldelser 

Easy to use app, always knew what next step was or what was incomplete

Absolutely fantastic. Smooth, quick efficient. Seriously Optima Legal was excellent. Their online portal was simple to use and kept me reassured throughout the progress. Their messaging service was really good. They always replied back to me. Optima Legal dealt with our remortgage really quickly under a month. Moving from one lender to another. Also a special shout out to Amy Moor who was one of their colleagues, who personally contacted me. Amy confirmed the completion date and went through everything with me. Today my remortgage completed and my lender received the funds. Really, really, happy. Thankyou so much Optima Legal

AVOID OPTIMA LEGAL – Appalling Service, Poor Communication, and a £1,000+ Shortfall
I rarely write reviews, but the experience my husband and I have had with Optima Legal during our remortgage has been so poor that I feel compelled to warn others.
From the very beginning, communication was a disaster. Despite both of us being named on the mortgage and both registering with Optima, only my husband received any correspondence — leaving me, the person handling everything, completely in the dark throughout the entire process.
The instructions provided for signing the mortgage deed were so unclear that even one of Optima’s own staff members admitted they weren’t fit for purpose when we called for help. We filled in the deed incorrectly twice as a result, which pushed back our completion date.
Most critically, Optima received our mortgage deed on 8th June but failed to flag that the company name listed on their mortgage deed, due to a recent take over, was incorrect. We weren’t told until 22nd June — almost two weeks later. That two-week delay, combined with the fact that Optima had never once contacted our lender Atom during this entire process (something we only discovered when we called on the Friday), meant we missed our completion date and were left with a shortfall of over £1000 that we had no choice but to pay out of pocket.
When we raised a formal complaint, Optima offered us £100 in compensation. £100. For a £1k+ shortfall caused entirely by their delays, their failure to communicate, and their failure to do basic due diligence on our file. The offer is insulting.
The stress, the financial loss, and the sheer frustration this has caused is unacceptable. I would not recommend Optima Legal to anyone.

It's one star off 5 because I was schmused and I think it was done so I wrote a good review for them?

I liked the tracker on the portal, I didn't like the blanket permissions about acting on my behalf and not because they were my solicitors it was for the deeds and land registry which felt a bit uncomfortable. The phone calls were a bit abrupt when you asked genuine questions and the last phone call I was schmused and congratulated a little over the top which afterwards I felt may have been a bit of a ploy.

Very quick and simple to use. I had no issues and found the service good overall

Efficiency

Excellent service from start to finish. Kept well informed and the status tracker is fantastic! Mostly everything was done online but when I did need to speak to someone this was easy and the person I spoke to was extremely helpful. Highly recommended.

Optima Legal delayed my reportage by 22 days and only offered me £100 while I had over £500 of financial losses.

They say they are going to call you back but it never happens.

DO BETTER!

Optima Legal made my remortgaging experience very simple and efficient, 5*

Clear an precise,

From start to finish Optima Legal have been amazing. They have made the whole process of our remortgage as simple and as stress free as we could have hoped for. We would highly recommend this company for a remortgage. The online portal is extremely easy to use and made our lives so much easier plus it made the whole process smoother and quicker.

There was a lack of communication throughout our remortgage, our emails enquiring for information were rarely answered and this left us feeling quite stressed out as we had a deadline. Overall they got the job done, but the customer service wasn't up to scratch

Optima legal are easily the worst people I've ever dealt with - they cost us over £2000 due to their incompetence. Phone lines you're on hold for up 30-odd mins, an online portal that doesn't update properly, & that they don't respond to messages in. Our completion date was finally arranged, but a small legal snag that was resolved in under an hour then took another 16 days to sort the new completion date. Was told several times during this period it would be sorted in 24/48 hours. In the meantime we had to make another mortgage payment to our old lender on a massively increased rate, while also getting charged over £35 a day in extra interest. We've already told our new mortgage lender that won't be renewing with them - having to deal with Optima once in a lifetime is already 1 too many. Check out the Google reviews too as it's impossible they could rate this highly.

Very good portal, very quick efficient and communicative

Remortgage completion date needlessly delayed, despite suggestion otherwise in message, leaving me paying standard variable rate for several days unnecessarily.
With one exception, phone operators friendly and first-language English speakers. But they seemed to be trained to manage (down) my expectations rather than having any power to do anything.

,Great service, clear communication, and a very helpful team. They made the mortgage process easy to understand and kept everything moving efficiently.'