Bad Business I ordered shoes never received, the UPS never delivered and 21 Exclusive filed a claim against them and was paid by the insurance but I didn’t get no shoes or refund
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Disappointing they couldn’t resolve my order, by not shipping out my replacement shoes like they said they would on Sept 18. Never heard back while I was trying to reach out all week to get updates... Se mere
Virksomheden har svaret
I've ordered several pairs of shoes from 21 Exclusive Brands, and each time, I'm blown away by the quality and style. Their selection is diverse, and their prices are reasonable. I highly recommend th... Se mere
Virksomheden har svaret
I've been shopping with 21 Exclusive Brand for a while now, and I must say that their collection of sportswear and casual wear is outstanding. You can count on them for authentic, high-quality product... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
21 Exclusive Brand is an upscale clothing company with a focus on quality clothing for Men, Women, and Children. We offer a full line of sports wear and casual wear for any occasion. If you’re looking for high quality t-shirts, Authentic Shoes, accessories and great customer service, you’ve come to the right place. At 21 Exclusive Brand we’ll give you the attention and personal service you’ll come to expect and enjoy. 21 Exclusive Brand is owned an operated by people that love the sports and clothing industry and will help to keep you looking good. Let us put our experience to work for you. We take pride in our wide selection of quality custom clothing and accessories. We want you to have only the top of the line products and designs available to you no matter where you go. So come along with us and let us Influence You.
Kontaktoplysninger
PO Box 783, 29706, Chester, USA
- 8038710072
- 21exclusivebusiness@gmail.com
- 21exclusives.com
Bad Business
Bad Business
I ordered shoes never received, the UPS never delivered and 21 Exclusive filed a claim against them and was paid by the insurance but I didn’t get no shoes or refund
7. september 2024
Uopfordret anmeldelse
BAD BUSINESS!!!!!!!!!
BAD BUSINESS!!!!!!!!!
So I ordered 2 pair of shoes in March here it is going into July and still no shoes yet. First I was told that the package was dropped off at UPS which we all know when a postal company receives a package that they scan it immediately and it goes into the system. I was sent a confirmation code that was made just to show progress that wasn’t there. A month went by so reached out and then it was oh they lost the package. I called ups and said there was never a package with my name on it dropped off. Once again I reached out to 21 Exclusive and it was “ oh the said since the lost it they were going to refund the money to them and they were going to sent me a check by mail. Never Received it. Then I was told that the Nike Ambassador was suppose to have the money or check the next week didn’t happen. ( Don’t Use My Money To look for merchandise that you said you had and didn’t. That’s called fraud and SCAMMing. The exact reason why small business that are doing legitimate business because companies like this put bad taste in people mouth about all small business.
Then I was told that I paid Zelle when I specifically gave $500 cash because the trust I had in knowing I would get my product. At this point it’s not the money trust me it’s the principle. The principle that the lies keep going and nothing has been delivered. I will be writing a review everyday keeping you guys post to let you know NOT TO DO BUSINNESS HERE. BAD BUSINESSS! Will be uploading messages and emails to show you guys the scamming that’s going on and the good reviews I’m sure it’s close ppl to who owns.
21 EXCLUSIVE YOU DONT HAVE TO RESPOND TO MY REVIEW LIKE YOU HAVE DONE ALL OF THE OTHER PEOPLE THAT WERE SCAMMED. THATS FAKE KEEP IT. I’m bout standing on what I say but I guess that too real to follow.
BAD BUSINESS!!!!!!!!
I wasn’t allowed to make another review so I edited this one. I have all purchase info that was sent to me from 21 Exclusive after I paid in cash. I don’t know how it was paid to you. As part of 21 Exclusive whoever it was that responded to my review, I have all emails, and confirmation from 21 Exclusive, the cancellation from 21 exclusive. I don’t know who you’re ppartnering with third party but all of my information came from 21 exclusive and will be posting them shortly.
20. marts 2024
Uopfordret anmeldelse
Besvarelse fra 21 Exclusive Brand LLC.
Henry Clayborn Thank you for your fake review that is full of lies. We appreciate it. We also appreciate you giving us two things. 1. The use of this platform to tell the truth about your false statements and 2. Because you have put this in writing and have claimed that what you have written is factual that gives us the right to sue you for Slander/ Defamation and Libel.
The facts are that 1. You placed an order through a third party which you failed to mentioned in your falsely written rant. We will reserve the right to withhold the name of that third party person as they will be used as a witness is civil proceedings. 2. You NEVER PAID 21 Exclusive via Zelle according to the information that we have you were to pay for order through the third party (again another fact that you left out of your rant). 3. You claim in your review that you reached out to and spoke to us at 21 Exclusive but there are no records of any calls from you to us (we log and record all calls here), there are no records of any emails from you (we keep all customers emails for up to 2 years), you claim that you have emails that you can upload so why didn't you do it? You do not have emails showing that you reached out to us. There is no evidence of any kind that you attempted make any contact with 21 Exclusive regarding any order. 4. Your review stated that you were told that a Nike Ambassador was going to send you a check is completely false. 5. You claim that you sent payment to us for product that we did not have but the text messages we have to the third party you were dealing with shows that we sent you pictures of the shoes that you wanted to buy. Pictures that are time and date stamped so you should be real careful what you post because you will have to prove those things that you say. You will have to prove that we do not have product and we used your money to try to buy product. 6. Just because you elected to post a negative review does not mean that our positive reviews are not genuine. Again another claim that you will have to prove. Good reviews and bad reviews are a part of doing business and we welcome them both. If our good reviews were fake we would have more of them (idiot). Now lets talk about scamming. That is a loaded word. It would seem to me that if you sent money to 21 Exclusive and you feel like you were scammed you should be able to contact the authorities and show them that you sent a zelle payment to 21 Exclusive and the authorities could help you. So Henry why haven't you contacted the police and given them the name of the people you gave your money to at 21 Exclusive? why haven't you contacted the police and given them the name of the people you have spoken to at 21 Exclusive? The answer is you haven't because the information that you have provided in the review are not factual.
The facts are simple, You never paid 21 Exclusive via Zelle, You never spoke to anyone at 21 Exclusive directly either on the phone or in email. Your review is full of holes and there are consequences for the words that you chose to post here on our page. So since you chose to attempt to Slander and Defame the name of 21 Exclusive you have to deal with what happens next. We can tell you that what happens next you are not going to like and it is going to cost you more than $500. To all the readers out there we are happy to update you with everything that is going on and we are happy to post all relative documents and materials to prove that this review is false and the information contained in it are lies. It is funny that you have the nerve to say that 21 Exclusive lied to you but you get on our page and write nothing but lies. Luckily for us there is a place where the truth and lies are really exposed and that is in court. Henry you will have to show and prove everything that you posted in writing is factual and if you cannot it is going to really hurt your pockets.
You may want to learn these following terms, Slander, Defamation, Libel.
I’ve been buying from the exclusive 21…
I’ve been buying from the exclusive 21 brand for more than a year now, and every purchase has been enjoyable. The quality, pricing, and customer service have never let me down. I wholeheartedly recommend them to my friends and family.
26. marts 2024
Besvarelse fra 21 Exclusive Brand LLC.
Joshua we really appreciate you taking the time to write such a nice review. We have enjoyed having you as a customer and we are pleased to know that you are happy with our products and our service. Having you as a customer has been a pleasure and it has been equally pleasurable working with you. We know that you will be purchasing from us again really soon so we look forward to working with you again when the time comes. Thank again for the kind words and your review.
Horrible experience
Ordered a shirt, in Jan, shirt was on back order til Feb. Was told they didn't have my shirt and would give me 2 shirts of my choice. Was then told they were going to send out my shirts and was given a tracking number but it was only a label, nothing was ever sent. Tried contacting for over a month and got no response, finally when I talked about getting the BBB involved they canceled the order. Very unhappy with their shakey communication and false promises, I would not recommend this place.
19. marts 2024
Uopfordret anmeldelse
Besvarelse fra 21 Exclusive Brand LLC.
Mr. Salcedo we are sad to hear that you had a bad experience with our company. When checking your account our records indicate that your order was delivered to you and signed for by you on February 15th 2024. Not only did you receive the 2 free shirts that we offered you along with your item you ordered but you also received a free $150 gift card for the delay or your t shirt order. On March 2nd 2024 you sent an email indicating that you wanted to buy more items but you were short on funds and asked if we could increase your gift card amount to $200 so that it would allow to receive $200 off a pair of shoes that you want and would help you lower the purchase price to fit your budget. We told you that we understood your situation and that we could not increase the price offered on the Gift card because we gave you 2 additional free shirts with your 1 shirt that you ordered. Upon receiving our email you tried to blackmail us and stated that if we did not increase the price of the gift card that you would place negative reviews on our website, our trustpilot page, as well as any other platform where we have a presence. You then indicated that you would contact the BBB and file a negative review there as well.
Our reply to your threats and demands was that if you felt the need to post fake reviews then we could not stop you. We told you that we would not be intimidated by your threats and attempts to extort us and feel free to do your thing. It was at that time that we decided to cancel the $150 gift card and block you from our website. Our terms and conditions clearly state that we have the right terminate any order at any time for any reason without notice. We also have the right to block or restrict access to any customer account for any reason without notice.
We appreciate Trustpilot for allowing us to to respond to the false review that you have posted and again we appreciate your review.
I purchased items on-line
I purchased items on-line, which unfortunately included incorrect shipping fees which they debited my credit card account. They then went to ask for additional fees so I cancelled the order within days of my original purchase. They have made no effort to credit my card back and are now refusing to reply to my communications. Very poor customer experience. Do not buy from them!!
10. januar 2024
Uopfordret anmeldelse
Besvarelse fra 21 Exclusive Brand LLC.
Mr. Dawson thank you for your review and your rating. We know and you know that the events you outlined in your review are untrue and that the 1 start rating is not warranted. However since you elected to post this review we are happy to let the readers know the true facts and let them decide for themselves.
Mr. Dawson you placed an order for 2 Boston Celtics Hoodies on January 2nd 2024 and paid with your credit card. At the time of purchase you received an order confirmation that was emailed to you. You paid for First Class Shipping, however you selected the wrong shipping. For all the readers out there here is where the plot thickens Mr. Dawson lives in Australia and therefore the shipping charges are different and while he paid for international shipping he did not pay for his Duty Fees and Custom charges.
Mr. Dawson was notified via email that he had an outstanding balance of shipping charges of $71.80 USD and that his order would not ship until we received the correct fees for shipping. On January 15th 2024 we received a very ruder and disrespectful message via email from Mr. Dawson indicating that he would not pay any additional fees and we replied to him that we would happily cancel his order and refund his money. The following day January 16th 2024 we canceled Mr. Dawson's order and initiated a refund. Mr. Dawson received an email cancellation and the email informed him that his money would be returned to the same method of payment he originally used. Mr. Dawson was also directed to our refund policy link that states that " your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days set by your bank. The industry standard is 7-10 business days not to include weekends but could be longer. Please note that we do not place funds back on your card, that is done by your bank and can take up to 30 days."
Refunds are applied by the card issuing bank as we do not have access to any customers credit card account and everyone knows that with the exception of Mr. Dawson. According to Mr. Dawson he has not received his refund but unfortunately refunds are done electronically and Mr. Dawson was provided confirmation that his refund was processed on January 16th 2024 and those are the fact.
Now as it pertains to his claim that we are ignoring his emails, that is also false. We keep copies of every email and all communications from all customers for reasons like this so that we can look back and give a detailed account of the events as they happened. We have never ignored a message from Mr. Dawson but the fact remains that there is nothing further that we can do for him. If there is an issue with a refund it is not with our company it is with his bank because according to our records and the communication we have with the bank, they have completed the refund and confirmation has been given.
We understand that customers use platforms like this they think that they can smear the good reputation of a company and hurt their business. However this allows our voice to be hear and we have the right to share our versions of events and let the public decide for themselves.
I've been patient!
I ORDERED A PAIR OF SHOES ON September 27 2023. My order was shipped out on a few days later. Unfortunately it was lost by shipping company and I was now facing a claim. This claim lasted from September and wasn't resolved until December. The Shipping company paid to replaced the shoe which I am now still waiting on. It's now January 27th and I haven't received a call back from anyone in regards to my purchase. I've left multiple messages and voice messages but still nothing. No one should have to wait months for a purchase. I was contacted by Mr. Morgan on January 12th. He explained the situation and assured me that my shoes would be shipped out the following day. Her we are on January 28th and still no shoes. No one has contacted me since the 12th. I tried contacting them again and again for two more weeks and still no reply or email. This has been such an inconvenience.
27. september 2023
Uopfordret anmeldelse
I'VE BEEN ROBBED! Part 2
I would like to write this review at this time to express my feelings about this company. I made a purchase on September 02, 2023 around noon time using my Zelle account to my Navy Federal Account in the amount of $200.00. I purchased a pair of green Air Jordan CP3s. This was my first time using Zelle to make a purchase from this company. I
was very excited about making the purchase through Zelle because it was just like using cash and maybe I could've received my shoes in a timely manner unlike my other purchases which always ran late. I have yet to receive those sneakers and it has almost been three mo ths since they received my money. I've been going back-and-forth with this company about it. But I have not received my sneakers that I have paid $200 for under the advise of my sales rep. Please don't use Zelle with this company. I feel like I have been robbed. I have yet to hear from this company about this matter they are completely ignoring me. I have made purchases before but this is the first time that I used Zelle as I stated before I have not heard from them. I have not received any sneakers. They have stopped contacting me. I don't know what is going on. I do feel like I have been robbed and it's wrong! They took my money! It's been 3 months! All I want is my shoes. I have made purchases before with this company and had problems also, but at least I got my product, but this time nothing! There have been just excuses and by the way they can get a little attitude at times as well using bad customer service. I have been very patient and reached out to my bank and I knew the risk when I used Zelle to make the purchase, but I didn't think they would ROB me! Yes, I said it because that's how I feel! I used Affirm for my first purchase with them and they had a problem with that. I should have listen to my wife then and cut ties with them because they are very unprofessional and used shady business practices. I guess I just have to take the "L" on this one. BUYER BEWARE please do your research before you do business with these people, never use Zelle as a method of payment. As for me, I'm going to listen to my better half my "Wifey"the next time!!
Thanks for your timely response, only if I could get my shoes as fast! Now just to set the record straight since 21EXCLUSIVE likes to make it seem like it's doing me a favor by offering me a pair of free shoes to make up for messing up my first order or making a mistake, or whatever the reason.YOU offered me a free pair of jordan to make up for your mistake, not mine! I just ordered some sneakers. And stop trying to make people think that I or anybody that uses Affirm or any other alternative mode of payment, can't afford to buy sneakers or anything else for that matter. Lastly, I never asked 21Exclusive for anything extra! I paid for everything! Yes, I took advantage of All discounts they presented to me, Veteran discounts that my salesman told me about, and that $200 discount that he offered me to buy those $400 CP3s!, with my Zelle account that I still haven't received! The truth is, I just wanted to order sneakers like I always have, not have some company try and make it seem like I did something wrong buy wanting what I paid for in a timely manner, and then the company saying untrue things and make the customer out to be in the wrong. Now that's the long and short of it. I guess I'm really not going to get those CP3's now! I pray that this treatment of your customers doesn't directly reflect the views of 21 Exclusive owner because you are an employee and without customers patronizing your place of employment you wouldn't have a job. It doesn't matter if a person's payments are split we are still paying for the shoes and they are not free. Please don't belittle your customers like that.
Thank you Trustpilot for allowing customers like me to speak up for themselves.
I
31. august 2023
Uopfordret anmeldelse
Besvarelse fra 21 Exclusive Brand LLC.
Mr. Timothy Green, Thank you for your review and thank you to Trustpilot for being a platform that allows the business to have a voice defend themselves against reviews that do not tell the truth. Timothy Green has not only lied in his review he has kept important information from the readers that they need to know.
First of all Mr. Green placed his first order with us on May 16th 2023 for a pair of the Air Jordan 13 Solefly. He paid for his order using Affirm because he could not afford to pay for the order and Affirm allows customers to Buy Now and Pay Later. What he didn't know and what he did not report in his review is that Affirm does not pay it's merchants immediately and therefore it is policy that we do not ship any orders until we have received payment for them. Mr. Green was made aware of this policy and gladly accepted it and waited for his shoes (a fact he left out). Once Affirm paid us Mr. Green was emailed his tracking number and his order was shipped to him. We spoke to Mr. Green who was very happy with the order he received and he told us that he wanted to be a long customer of our so we extended to him a free pair of shoes. He requested the Maison Château Rouge x Air Jordan 2 'United Youth International' which we shipped to him for free (another fact he left out).
After receiving his free pair of Air Jordan 2 shoes Mr. Green was so excited that he want to buy yet another pair of shoes from us. This time he requested the Air Jordan 12 Chris Paul Class of 2003. This is a shoe that we sell for $400 and Mr. Green could not afford to pay for the shoe yet again and he had not finished paying off his loan with Affirm but he had to have this shoe. Because he had bought from us before and stated that he wanted to continue to buy from us we gave Mr. Green a free $200 gift card to help him to buy the Air Jordan 12 that he wanted so badly (another fact he left out). This gift card allowed Mr. Green to buy this shoe for $200 which was half the cost of the shoe. Mr. Green asked is there was another way that he could pay for the shoe and we told him that he could pay with his credit or debit card or he could pay with Google Pay as well as Zelle. We have several payment options that we offer to our customers and we are happy to be able to have as many options that we have to suit the needs of our customers. Mr. Green chose to us Zelle he was not forced. He made the payment and his bank took 4 days to release the funds to us.
The shoe was sourced through a 3rd party reseller who supplies us and we have have been waiting for the arrival of the shoe so that it can be delivered to Mr. Green. Mr. Green has been kept in the loop at every turn and we have every email to prove it. We also have every call to him and from him as we record all calls for situations like this.
For those of you that have read Mr. Greens review and are now reading our version of event we want to point out to you a few very important details and facts that you should not overlook.
1. The title of Mr. Greens review is "I've Been Robbed. It is important to not here that there has been no robbery of any kind. We have a history with Mr. Green that has proven that he has received everything that he has ordered from us. A fact that he himself admitted in his review. He has not been robbed his order just hasn't been delivered to him yet and he is hoping that posting a 1 star review will somehow speed things up, but it will not.
2. In speaking about his payment with Zelle Mr. Green has not mentioned anywhere in his review that he asked to cancel his order and receive a refund. Mr. Green still has every right and option to have his order canceled and have his money refunded to him. He has not asked for a refund and therefore a refund has not been granted. There is no robbery here.
3. If anyone has been robbed it is us. We gave Mr. Green free shoes and a free gift card and he repaid us by posting a 1 star review.
Thanks for reading the truth.
Besvarelse fra 21 Exclusive Brand LLC.
Unfortunately after checking our records, we have not been able to find any accounts for you or the email address associated with this review. We can only assume that this review an score are done as an act of sabotage to our score.
I've been influenced by 21 Exclusive…
I've been influenced by 21 Exclusive Brand, and I mean that in the best way possible! Their unique products and excellent service have made me a loyal fan.
6. november 2023
Besvarelse fra 21 Exclusive Brand LLC.
Thank you for your review. It is good to hear that customers like yourself are happy with our products and our service. Please let us know if we can help you in the future.
Let 21 Exclusive Brand influence your…
Let 21 Exclusive Brand influence your style because they have certainly influenced mine. Their clothing and accessories are top-notch, and their service is exceptional.
5. november 2023
Besvarelse fra 21 Exclusive Brand LLC.
Thank you for your review and your kind words. We will be happy to inform our customer service reps that their hard work and professionalism is appreciate.
I've ordered several pairs of shoes…
I've ordered several pairs of shoes from 21 Exclusive Brands, and each time, I'm blown away by the quality and style. Their selection is diverse, and their prices are reasonable. I highly recommend them to all shoe enthusiasts!
5. november 2023
Besvarelse fra 21 Exclusive Brand LLC.
Thank you for your review. We appreciate your business and your kind words. We were happy to work with you and we look forward to your next order.
21 Exclusive Brand is the epitome of an…
21 Exclusive Brand is the epitome of an upscale clothing company. Their products are of the highest quality, and the personal service you receive is outstanding. I highly recommend them for anyone seeking top-notch fashion.
4. november 2023
Besvarelse fra 21 Exclusive Brand LLC.
Thank you for your review. We are happy that you had a positive experience with us. Please let us know if we can serve you in the future.
The team at 21 Exclusive Brand goes…
The team at 21 Exclusive Brand goes above and beyond to ensure you're happy with your purchase. It's a level of service that's hard to find these days.
4. november 2023
Besvarelse fra 21 Exclusive Brand LLC.
Thank you for your review. We will make sure that we let your customer support rep know that you were pleased with their level of service. We take pride in our service and support and when someone like you recognizes it and appreciates it
Shopping with 21 Exclusive Brand is…
Shopping with 21 Exclusive Brand is always a delightful experience. The staff is friendly and knowledgeable, and they genuinely care about helping you look your best. It's a pleasure to shop here.
3. november 2023
Besvarelse fra 21 Exclusive Brand LLC.
Thank you for your review. We have enjoyed having you as a customer and you have been a delight to work with you. We appreciate you taking the time to write this review for us and we look forward to working with you in the future.
21 Exclusive Brand's commitment to…
21 Exclusive Brand's commitment to quality and customer satisfaction sets them apart. I've never had a bad experience with them.
3. november 2023
Besvarelse fra 21 Exclusive Brand LLC.
Thank you for your review. We may not get everything right all the time we try our best to provide our customer with the highest level of customer service. We value you as a customer and we are happy to hear that you have not had a bad experience with us. We look forward to helping you in the future.
I love that 21 Exclusive Brand caters…
I love that 21 Exclusive Brand caters to all members of the family. From men's and women's fashion to children's clothing, they have something for everyone. The convenience of one-stop shopping is fantastic.
31. oktober 2023
Besvarelse fra 21 Exclusive Brand LLC.
Thank you for your review. We try not to be a one trick pony and because we are a family company we have to cater to everyone in the family. Thanks for giving us a look.
I've recommended 21 Exclusive Brand to…
I've recommended 21 Exclusive Brand to all my friends and family. Their commitment to quality, excellent service, and passion for the clothing industry make them stand out. You won't be disappointed when you shop here!
31. oktober 2023
Besvarelse fra 21 Exclusive Brand LLC.
Thank you for your review. Thank you for your kind words and for your endorsement to others in your family and the community.
Absolutely thrilled with my recent…
Absolutely thrilled with my recent purchase from 21 Exclusive Brands! The shoes I ordered arrived quickly, and they're even more stylish and comfortable in person. Excellent quality and great customer service.
28. oktober 2023
Besvarelse fra 21 Exclusive Brand LLC.
Thank you for your review. We are happy to hear that you are happy with your purchase and that the order arrived to you quickly. Please let us know if we can help you again.
I've been shopping with 21 Exclusive…
I've been shopping with 21 Exclusive Brand for a while now, and I must say that their collection of sportswear and casual wear is outstanding. You can count on them for authentic, high-quality products.
27. oktober 2023
Besvarelse fra 21 Exclusive Brand LLC.
Thank you for your review. You have been a great customer and it has been an honor to assist you. We are sorry that one of your purchases was delayed but we are happy that you let resolve the issue for you. Please let us know if we can assist you in the future.
The Authentic Shoes from 21 Exclusive…
The Authentic Shoes from 21 Exclusive Brand are the real deal. I couldn't be happier with my purchase. The quality is outstanding, and I'm turning heads wherever I go!
28. oktober 2023
Besvarelse fra 21 Exclusive Brand LLC.
Thank you for your review. You chose a great shoe that is truly a head turner and we are happy that we were able to get the shoe for you. We like taking on the hard to get task like you had and we are excited to work with you on your next grails.
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