1 Stop Car Sales Anmeldelser 

Not going into too much detail about a recent car purchase. One major problem was that we were told that the car we were purchasing was “mint” with no scratches on and that it had full main dealer service history. When the car arrived (unseen, over internet purchase) there were multiple scratches and partial main dealer history. The car is 7 years old so we didn’t think for one moment that it would be mint. The fact that we had been lied to was the problem. We got in touch with the customer services dept (the ones who wriggle out and always back their own staff) who, having listened to the initial sales call agreed that we had been misinformed and on an email confirmation from them confirmed “you have been lied too”. As expected though, they wouldn’t do anything about it and told us that they would “re-train” their staff. You live and learn I guess and having now read the other reviews I would have purchased from a reputable dealer and not a poor small unprofessional outfit.

AVOID this garage at all costs. Left a £500 deposit on a BMW x5 reg BR19AUA on Tuesday 23/9/25 was sent videos of car and was assured car was in excellent condition no faults on dash and for a used car superb example, and car would be taken to be valeted for my arrival I informed jay the salesman that I would collect on the Saturday the 27th, however I did call on Wednesday saying I’ll take the day off work and collect on Friday instead was again told no problem we shall collect you from station and look forward to seeing you. I booked my train tickets down for the Friday with my wife as looking forward to picking car up then we were going to drive to London and spend the weekend, I got a call from jay saying car isn’t ready…. And awaiting a part as it’s got a electrical fault, and wouldn’t be ready until next week, I explained what my plans were with train to spalding then drive onto London, so it cost me additional costs from spalding to London, then from London back to Edinburgh, overall £740 in train tickets, i asked for the cost of 1 persons tickets to be refunded I asked them if I could speak to the owner or manager they were busy, and didn’t have the courtesy to take a call, I asked for the train fare to be taken off the price of the car or at least extend my warranty on the car, I was told if you take out an additional 3 year warranty we can give you an discount lol, was Also told by jay that I wouldn’t get my deposit back if I left a negative review, he was rude and arrogant and hung the phone up, very unprofessional and do hope the calls are recorded, I have since been refunded I called the garage back up and told by another sales person the car is fine and the rear seat wasn’t locked into place, to be told 2 different completely things electrical and seat not clicked in lol, Iam lucky that I got refunded my deposit, and enjoyed my weekend in London. Think I’ve dodged a bullet with this car, be wary of buying that bmw x5 in case it does have electrical issues, and jay my friend there’s a reason why your an employee and not the boss, with customer service like that, I have my own business also and always strive to give customer satisfaction. Overall I’d rate this garage a minus, on the plus side Beth was very understanding and professional.

I found my car here and Jay helped with everything to do with it. He was so very helpful, kind and considerate towards me, which helped so much. Everything was done all so easy, quick and thorough, Thanks so much Jay! ☺️

Brought my car from here 8 months ago,
Within a week the engine management light was on. Which indicated a crack and fault with the DPF, after multiple times of calling, taking the car back to them to be "fixed" or "sorted" it continued to come back in the same condition as if it was not touched at all.
After a few month we recieved a letter from ford itself stating that the car had a recall only if it FAILED its MOT after a consultationwith Ford, it was going to cost £2,100 to fix- at this point we was still a few months away from the mot even being due.
So they "ordered" a new DPF for us to be told it will take 1 month for delivery.. low and behold the part never showed....
We called and said they order another DPF and it would take 1 week to come... fast forward to when the "got the part".
They wanted my car instantly and said I would NOT be able to get a courtesy car to cover me for 5 days up to 12 days depending on if anything else went wrong.
After telling them theyve given me a car before for 2 days they continued to say they couldnt give me a car to get us home. Told us to use public transport with 3 children and all the car seats &pushchair.
Car remains in the same state 8 months in, so finance company took over and told me to take the car to ford to be sorted.

AWFUL COMPANY! NOT LOYAL TO CUSTOMERS!!!!

Jay was great, really informative

Used car bought from this dealership and took straight to my local garage to have a quick check over for my peace of mind.
37 fault codes found stored in the ECU for the HVAC system alone which prompted more investigation. HVAC system faulting and not working as it should. High voltage charging fault and not charging as it should. No data was being received by the vehicle making over air updates impossible. Onboard operating system back dated to a significantly older software to hide lack of usability.
Dealership notified immediately and have made no attempt to repair or replace. Just pushed me towards the warranty I purchased at cost. £2k in repairs so far to make the vehicle work as intended.
Please get your vehicle checked by a professional if you have bought from here. The pre-inspection isn’t worth the paper they print it on

I purchased a car from 1 Stop Car Sales and was sold an Autoguard warranty, which was presented as comprehensive cover for major faults. After a £2,000+ repair, I discovered the warranty excludes key components and isn't even FCA-regulated. I was misled into thinking this was a proper insurance-backed warranty. I’ve had to escalate the matter and go through a lot of stress. Extremely disappointed and would not recommend.

I purchased a vehicle from 1 Stop Car Sales along with an Autoguard EVOLVED warranty, which I was told would protect me from major mechanical faults. Unfortunately, this has not been the case.

When my car developed a significant suspension fault only a few months later, the warranty provider (Autoguard) rejected the claim based on exclusions that were never clearly explained to me at the time of sale. I was not told the warranty was unregulated by the FCA, and key limitations like refusal to cover structural suspension failures were not disclosed.

I have attempted to raise a complaint with 1 Stop Car Sales directly, but all listed email addresses (including the complaints email address) bounce back as undeliverable. This raises serious concerns about how they handle customer service or accountability after the sale, particularly in cases where financial loss is involved.

It’s extremely disappointing to be left in this situation with no proper channel of communication and no support for a product they sold me in good faith.

If you're considering purchasing anything through this dealership, be careful!
I am now escalating this matter to the Motor Ombudsman and seeking further legal advice.

Used 1 Stop Car Sales to purchase a new car. Was served by a gentleman called Jay who was great and managed to secure us a car with no hassle, made us feel welcome and even enabled us to drive away the same day. Will be back in the futre

Jay was awesome, great customer experience. Jay was very helpful and ensured we felt at ease and comfortable.. Very easy to see the car, try the car and to buy the car.. great experience would defo recommend..

If you want the peace of mind of buying a well presented serviced vehicle with a suitable warranty then avoid. Cars do not come newly serviced but you can pay for one! Beware of warning lights coming on following purchase which have seemingly previously been turned off! evidenced by someone's failure to replace the plastic inlay properly.
Aftersales very difficult, the guy I needed was always moving cars, I advised that I would hold but apparently more cars needed moving.
V5 never did arrive, diagnosed fault was £300 which we finally got back having to threaten rejection. There is alot of pressure by the staff to sell you a very expensive warranty, a simple "no" will not suffice and you will be advised how expensive faults on cars are to repair. Sadly not an experience that inspired any confidence and would not return.

AVOID at all costs.
Do not waste your money here!!
If speaking to Daniel make sure you have evidence of conversation as he provides false information over the phone. Especially about reservations and stating cars will be ready when they aren’t meaning you do then lose out on purchases and it’s misleading or you have to return the next day or later that week.
The garages main ethos is let’s sell you a warranty package not let’s try and make sure you are purchasing the right car.
Their favourite line is ‘sorry he’s just with a customer at the moment’, ‘sorry they aren’t available they’ve left for the day or haven’t arrived yet we will get them to call you back’. No call is ever received back.
They have little to no accurate knowledge of the cars and it’s all about making a sale to get it gone without any care especially if you aren’t interested in purchasing warranty. To the point of telling you inaccurate information.
They choose not to reply to calls or to stick to their word which is very dishonest and unprofessional.
Overall, it’s better to go elsewhere, there have been a number of negative reviews and they have had very similar experiences.

Terrible experience they are only interested in selling their warranty and finance your vehicle plz do not buy there warranty and it’s good for nothing if don’t want to regret it you will only here term and condition apply or Thai not cover in warranty (note ) when there selling warranty they will say everything covered but that is catch if you really want to buy vehicle from them only get the car not warranty or finance

Visit on Sunday must admit the person I spoke to was very friendly and polite. A South African, the car viewed was a nice model for its age. The problem I had was when turning the car over warning lights came up for all 4 tyres along with service due. Now any reasonable garage would have it serviced for you to clinch a sale. My problem was the next service the timing chain/cam belt would need changing. They wanted £399 for a service and I know a belt change can cost anything from £700 tom £1500. They are supposed to have their own mechanics, I did e mail them saying these were the reason I would not be buying the car. I also suggested fix the belts then I would be back. No response what so ever. Obviously making enough money not to give good customer service, no skin of their nose to at least reply.

I hadn't even made it home, and the engine warning light came on in my £17,000 Jaguar E-Pace. When I contacted the dealership, they acted like they didn’t know it was an issue. It feels like they just reset the engine light and hoped I’d buy their extended warranty package—one I chose not to purchase. Thankfully, I got a full refund, but the customer service was appalling. The staff were dishonest, and I wouldn’t recommend doing business with this company.

Really good experience from initial enquiry to collection and after sales. Danny was really good plus after sales staff too and no pushy sales tactics with us tbh. Will be recommending to friends and family and would have no problem using again.

Very helpful help me out so much get my car on the road will recommend

Great experience start to finish. Danyal was so helpful, and would recommend him to anyone!