I dealt with Nick and its my first time dealing with anything to do with pools. This guy was absolutely quality. Any question I asked, even if I did think it was silly, was answered straight away and... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent advice, fantastic customer care and after sales care. We bought a robot for our small pool. When it broke down after 1 months, they arranged a replacement directly via their supplier.
WOW!, you can sometimes search for ages for a company that does what they say on their tin! 123 Pools delivered in every way possible, they answered all my questions very quickly, the stuff arrived wh... Se mere
Having no experience with heat pumps or knowing what to choose, I found the team at 123 Pools incredibly helpful and patient. They answered all my questions over WhatsApp, which was so much easier tha... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Intex Specialists We have a long standing relationship in supplying Intex swimming pools. From inflatable to rectangular to metal frame pools, we have the UK's widest online range dedicated to these manufacturers.
Kontaktoplysninger
123 Pools - 12 Old Mill Road, TQ2 6AU, Torquay, Storbritannien
- sales@123pools.co.uk
- 123pools.co.uk
4,9
Fremragende
270 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I contacted this company with regards…
I contacted this company with regards to getting some info to do with a pool heater. Never having had a heater before, I am some what a novice! They were brilliant with advice regarding what size heater etc and put everything together that I would need and emailed me all the details with costs, which was very helpful to me andade it so much easier for when I placed an order.
9. februar 2026
Very helpful advice and super quick…
Very helpful advice and super quick delivery. Excellent !
21. januar 2026
Great personal touch
My lilos arrived, well packaged.
I won't be using them until the end of February, but I'm sure they will be perfect.
7. januar 2026
Product exactly as advertised.
Product exactly as advertised.. delivery on time..great company
5. januar 2026
Good communication and product advice
Good communication and product advice. Fast service.
15. december 2025
Great Team
I brought a pump from 123pools, which I didn’t realise when purchasing had the wrong connection. Nick was very helpful in helping me and giving me a refund after posting back to them! Although unfortunately I haven’t kept item I would still recommend these guys! Fast posting and very helpful team! 😊
15. oktober 2025
Excellent communication
Excellent communication, answered all my queries pre sale, fast delivery and on time, couldn't wish for more.
1. oktober 2025
Ordered through the website everything…
Ordered through the website everything was straightforward and easy to do. Was contacted regarding delivery and kept updated from order to delivery. Reasonable price, well packaged delivered within time frame would definitely recommend
3. oktober 2025
POOL HEATER
POOL HEATER
The product purchased was what I was wanting, and the delivery was very efficient.
29. september 2025
Good customer service.
7. oktober 2025
Uopfordret anmeldelse
Very helpful
Very helpful and ensured I got everything I needed and when I had an issue with my heat pump continued to help till the issue was resolved
22. september 2025
Check out their negative reviews and take heed!
I would strongly discourage anyone from buying from 123 pools due to my experience with them. I can go into length at the nightmare I had with them, but looking at the other negative reviews left, it seems likely that the guy, who I assume is the owner, will give a response to portray his company in a better light and try to discredit me.
Just for comparison, after returning the faulty heat pump, which yes, I did get a full refund for after multiple requests for them to collect it, which also was NOT a UK plug as they write all over the listing, I purchased a similar heat pump from another company and the customer service was brilliant.
123 pools falsely advertise, they gave false and misleading information and gave us an extensive run around with their troubleshooting...and they did it with what I and everyone who has seen their correspondence, has perceived to be an unpleasant attitude.
They don't answer the phone once you have a problem and would only communicate by WhatsApp message.
My partner and I are now waiting to see how entertaining the response to this review will be...we have evidence for everything I've said here to be true.
I wish I had looked into the negative reviews before purchasing from this seller and never bought from them.
30. august 2025
Besvarelse fra 123 Pools
Thanks for your review. We're sorry your experience didn’t meet expectations, but we want to clarify exactly what happened and how we handled it.
We're a small business and we work hard to resolve problems fairly. It’s never our goal to discredit anyone’s experience, only to share the full context when things go wrong.
You first contacted us on Thursday 4th September. We responded within 10 minutes via WhatsApp, and you also spoke with us by phone that same day. From that point forward, we worked with you to sort the issue as quickly as possible.
UK Plug Issue:
The heat pump is shipped directly from our distributor, and it should have come with a UK plug, as shown in our listing.
As soon as you told us it hadn’t:
We confirmed the issue with you right away.
You requested a permanent UK adaptor, which we provided.
We covered the cost of free next-day delivery to get it to you immediately.
Leak Reported Over the Weekend:
On Saturday, you let us know the unit had developed a leak. Even though we don’t normally operate over the weekend, we stayed in contact with you throughout to help resolve the issue.
Between Saturday and Sunday (our non working days), we exchanged 73 WhatsApp messages — 32 from us, 41 from you, as we walked through troubleshooting steps and tried to fix the problem for you. We use WhatsApp as it help us try and diagnose the fix the issue as photos and videos can be sent.
Collection and Refund:
By 9:00 AM Monday morning, we contacted you again to confirm that we’d arranged collection of the unit.
Your full refund was processed the minute we received the item back,
We responded quickly, including within 10 minutes of your first message, stayed in contact all weekend to help you, and took care of everything , from sending an adaptor to covering return shipping and issuing a full refund.
We understand your frustration, but we handled the situation fairly, professionally, and went well beyond what most would expect.
We are genuinely sorry that your heat pump was faulty but we did everything we could to troubleshoot to get it working for you.
You told us about the leak on Saturday, and by 9:00 AM Monday morning we had already arranged collection for the unit to be returned. We acted quickly, stayed in touch, and did everything we could to resolve the issue fairly.
We think it’s unfair to discourage others from buying from us when the situation was handled as thoroughly as it was. You received a faulty product, which can unfortunately happen, but we worked with you tirelessly over the weekend to try to resolve it. When it couldn’t be fixed, we arranged for it to be collected first thing Monday morning and issued a full refund without delay.
Fast turnaround on the order but I…
Fast turnaround on the order but I thought they could have been better with price matching
26. august 2025
Besvarelse fra 123 Pools
Thanks for your review and for ordering with us. We’re glad you were happy with the fast turnaround.
Regarding the price match, we’re always happy to match like-for-like offers, but it’s important that the terms are the same, including things like delivery times and supplier location. The listing you found was from a supplier based in Spain, with a delivery time of over 30 days. Our price was the lowest in the UK for the same product, with next-day delivery, which is why many customers, including yourself, choose us.
We appreciate the feedback and hope to have the chance to serve you again in the future.
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