The Team at Yokkao, is prompt in response and coordination making ordering very stress free, and the quality of product upon receipt is exceptional. I have no complaints only good things to say about... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Recently purchased Yokkao hoodie which is poorly sized and much too big. Purchased size L but not accurate sizing on this product. Yokkao will not refund despite correspondence and images of produc... Se mere
Virksomheden har svaret
I had made several mistakes like forgetting to add an item to an already-placed order and also changing one item (essential gloves) to another kind (black flame gloves). But Mae and Yokkao customer se... Se mere
Virksomheden har svaret
Jose from Customer Service was very pleasant to speak with and he assisted me in changing some details on my order promptly. It has been a pleasure purchasing from Yokkao, especially knowing there is... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Yokkao is a manufacturer apparel and equipment based in Thailand. From a complete range of products to international fight events and an unceasing drive in promoting the sport, YOKKAO’s 360-degree operations are unprecedented in the history of Muay Thai. Yokkao operates with warehouses in Asia, Europe and USA.
Kontaktoplysninger
Domita LLC 7881 W. Charleston BLVD STE 155 , 89117, Las Vegas, USA
- customerservice@yokkao.com
- www.yokkao.com
3,7
Middel
315 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 59 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra YOKKAO
Thank you for your review! We're glad you had a positive experience with our customer service. We appreciate your support and hope to see you again soon!
Best,
YOKKAO Team
Yokkao Product and Customer Service
The Team at Yokkao, is prompt in response and coordination making ordering very stress free, and the quality of product upon receipt is exceptional. I have no complaints only good things to say about their products and the customer service team
10. september 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with both our customer service and the quality of our products.
Your kind words mean a lot to our team, and we truly appreciate your support. Thank you for choosing YOKKAO, we look forward to serving you again soon! 🥊
Best,
YOKKAO Team
Yokkao was very responsive and had…
Yokkao was very responsive and had amazing customer service when there was complications with stock. Resulting in them expediting my order to make sure I got it on time!
10. august 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Thank you so much for your kind review!
We're delighted to hear that you had a great experience with our customer service.
We truly appreciate your support and hope you enjoy your gear. Thank you for choosing YOKKAO! 🥊
Best,
Yokkao Team
Jose from Customer Service was very…
Jose from Customer Service was very pleasant to speak with and he assisted me in changing some details on my order promptly. It has been a pleasure purchasing from Yokkao, especially knowing there is excellent after-sales support.
7. september 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Hello,
Thank you so much for your kind review!
We're delighted to hear that Jose was able to assist you promptly and that you had a positive experience with our customer service.
We truly appreciate your support and hope you enjoy your gear. Thank you for choosing YOKKAO! 🥊
Best,
YOKKAO Team
I had typed out the wrong email during…
I had typed out the wrong email during the shipping process, requested an rectification in the email and got a steady and fast response!
1. september 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Hello,
Thank you for your review!
We're happy to hear that our team was able to resolve your request quickly and that you had a positive experience with our customer service.
We truly appreciate your support and hope you enjoy your YOKKAO order! 🥊
Best,
YOKKAO Team
Besvarelse fra YOKKAO
Hello,
Thank you so much for your review!
We're delighted to hear that you're happy with the quality and that everything met your expectations.
We truly appreciate your support and hope you continue to enjoy your YOKKAO gear. 🥊
Best,
Yokkao Team
Great service.
25. august 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Thank you for your kind review! We're delighted to hear you had a great experience. We truly appreciate your support and look forward to serving you again soon! 🥊
Best,
YOKKAO Team
I had an excellent experience with…lost shipment
I had an excellent experience with YOKKAO’s customer service and would especially like to thank Mae for the outstanding support.
We had recently moved from Japan to the U.S., and with everything involved in moving countries, I unfortunately lost track of my shipment and didn’t have time to deal with it. Mae proactively reached out to me about the package, which I really appreciated.
From there, Mae continued to assist me in such an efficient, kind, and professional way, helping arrange for the package to be redirected in Japan. Thanks to this support, the shipment successfully reached its destination.
I’m extremely grateful for the personal attention and excellent service throughout the entire process. Thank you, Mae, and thank you YOKKAO!
15. august 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with our customer service. Providing the best possible support to our customers is always our priority, and we're glad we could help ensure your shipment reached its destination.
We truly appreciate your trust in YOKKAO and your kind words. Thank you for being part of the YOKKAO community, we look forward to serving you again in the future!
Best,
Yokkao Team
Professional work from the best in the…
Professional work from the best in the business!
13. august 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Thank you so much for your kind words and for taking the time to leave us a review!
We're delighted to hear that you had a great experience with YOKKAO. Your support means a lot to us, and we truly appreciate your trust.
We look forward to serving you again soon!
Best,
YOKKAO Team
absolute disgraceful service
absolute disgraceful service, I will never deal with this company again. I like their clothes branding and stuff but customer service is awful, i ordered 2 pairs or shorts didn't realise they were pre sale, the tshirts came absolutelty perfect fit and delivery. I have been dealing with them for months about these shorts, even asking for a refund or exchange which i did and now theyve cancelled my exchange and given me some sort of store credit which i cannot use, i now have no idea what's going on, they don't listen. I have explained numerous times, these were ordered months ago so now no need for them they advised to exchange, which i did and they have cancelled that
Yokkao, your stuff is great, customer service is appalling to say the least
4. august 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Hello,
We're sorry to hear that your experience didn't meet your expectations, Michael.
After reviewing your case, it appears there was a misunderstanding regarding the options discussed for your pre-order item. Our intention was to offer an alternative solution based on our correspondence, and we're sorry if our communication was not as clear as it should have been.
While your order was processed in accordance with our policies and the option confirmed during our correspondence, we appreciate your feedback as it helps us improve the way we communicate with our customers.
We wish you all the best, and thank you for choosing YOKKAO.
Best,
Yokkao Team
The customer service team is fantastic…
The customer service team is fantastic really helpful and respond very quickly! I placed an order incorrectly and they instantly resolved the problem and credited me with the remaining funds!
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Hello,
Thank you so much for your wonderful review!
We're delighted to hear that you had a positive experience with our customer service team.
We truly appreciate your support and look forward to serving you again soon.
Best,
Team YOKKAO
Yokkao customer service has always been…
Yokkao customer service has always been excelent !
10/10
Cheers
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Thank you so much for your kind words and your 10/10 review! We're delighted to hear that you've had an excellent experience with our customer service. We truly appreciate your support and look forward to serving you again soon. 👊
Best,
Yokkao Team
Everything went smShipping to an address other than those pre-listed in the store.oothly with the…
Everything went smoothly with the order!!! The customer support team was incredibly helpful, providing full assistance with the dispatch and tracking of the shipment.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Thank you so much for your wonderful review!
We're delighted to hear that everything went smoothly and that our customer support team was able to assist you throughout the shipping process.
We truly appreciate your kind words and your trust in YOKKAO. We hope you enjoy your gear, and we look forward to serving you again soon!
Best regards,
The YOKKAO Team
Great customer service
Customer service responding very quickly, solves all the problem :) Literally made my day better
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our customer service. We really appreciate your support and look forward to serving you again soon! 😊
Best,
Yokkao Team
I bought the only mouthguard they offer…
I bought the only mouthguard they offer from them, which they said on the website is suitable for muay thai and all contact sports. Turns out, it is classified as performance 1 which is the worst out of all 3 performance levels. Basically it's only good for non-conact sports such as football and basketball. The fact that they're selling such trash as a muay thai brand and getting away with it is obnoxious and infuriating. Had I not read the users manual I might've suffered serious injuries due to their deceptive labeling. Needless to say I threw the mouthguard straight into the trash but I'd ward against purchasing anything from them. If they're willing to mislead customers and give them CTE for a few pennies who knows what else they're willing to do. This is not a muay thai brand but a rip off. I'd recommend fairtex if you're shopping for muay thai. So far 5/5 experience and they have a performance 3 mouthguard although I've opted for the oppro insant-fit instead.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Dear Valued Customer,
We are sorry to hear that our mouthguard did not meet your expectations.
We believe there may be a misunderstanding regarding the "Level 1" designation shown in the instruction leaflet. This is not a performance ranking or an indication that the product offers a basic level of protection. Rather, it is a technical classification under the DD 253:2001 standard for mouth-formed ("boil & bite") mouthguards.
Our mouthguard has been independently tested and certified by SATRA to DD 253:2001 and is CE certified as PPE Category II under Regulation (EU) 2016/425. It features a dual-layer construction using FDA-grade EVA and TPR, reinforced side walls, impact absorption channels, and approximately 4 mm of protective material when correctly fitted.
It has been specifically designed for contact sports, including Muay Thai, and should be fitted according to the instructions provided to ensure the intended level of protection.
We appreciate your feedback, as it highlights that the technical terminology used in certification standards may not always be immediately clear.
Your feedback is valuable and we’ll use it to make our product descriptions clearer in the future so this confusion doesn’t happen to others.
Thank you for taking the time to share your experience.
Best,
Yokkao Team
I had made several mistakes like…
I had made several mistakes like forgetting to add an item to an already-placed order and also changing one item (essential gloves) to another kind (black flame gloves). But Mae and Yokkao customer service were always prompt on their replies and quickly updated the Shop invoice each time. I really appreciate their quickness and kindness despite myself making these mistakes. Great customer service!
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Thank you for taking the time to share your experience.
We're delighted to hear that our team was able to assist you with the changes to your order and make the process as smooth as possible. We always do our best to support our customers and accommodate updates whenever we can.
We truly appreciate your trust in YOKKAO.
Enjoy your new gear!
Best regards,
The YOKKAO Team
YOKKAO Products and service are great.
Mae, in Customer Service worked very hard to make sure we got exactly the products that we wanted. She kept us informed when the products were shipped and even when they were delivered.
I have been buying YOKKAO gloves and products since 2013 and the quality is so good and consistent. Customer for life!
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Thank you for your support and for being a YOKKAO customer since 2013.
We're delighted to hear that you've consistently enjoyed both our products and service. We'll be sure to share your kind words with Mae.
We truly appreciate your loyalty and look forward to supporting your training for many years to come.
Best regards,
The YOKKAO Team
Excellent Communication
I made multiple orders with Yokkao, all the items that were available were shipped and processed very quickly. I also made many changes to my order which they have accommodated me for it everytime. Their customer service was reliable, and quick to respond.
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Thank you so much for your continued support and for taking the time to share your experience.
We're delighted to hear that you were satisfied with both the service and the speed of delivery. Our team always does its best to accommodate changes whenever possible, so it's great to know that our efforts made a positive difference.
We truly appreciate your trust in YOKKAO and look forward to serving you again in the future.
Best regards,
The YOKKAO Team
I made a simple mistake and Jose helped…
I made a simple mistake and Jose helped fix it. I love this brand and knowing that the customer service is elite too is amazing. 5 Stars
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
hank you for your review and for your kind words.
We're delighted to hear that we was able to assist you and quickly resolve the issue.
It means a lot to hear that you love the brand and that your experience with our customer service met your expectations.
Thank you for your support and for being part of the YOKKAO family.
Best regards,
The YOKKAO Team
Scored 4 stars due to the time it took…
Scored 4 stars due to the time it took for delivery.
Was hoping to get item in time for anniversary which was April but never happened so it'll be a birthday present instead.
I was anxious and concerned about the delivery not arriving but it eventually did so I was very happy they came despite ordering them in January and they came late May and throughout the process Jose was very helpful and honest and very efficient with his communication and was very reassuring for any issues I had.
Thank you Jose
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra YOKKAO
Thank you for your review and for your patience throughout the process.
We are delighted to hear that your order arrived safely and that you are happy with the final result.
As your order included custom handmade products, the production process is naturally longer than for standard in-stock items. We truly appreciate your patience and understanding while we completed the craftsmanship and production of your order.
We are also pleased to hear that Jose was able to assist you throughout the process and provide the support you needed.
Thank you again for choosing YOKKAO and for taking the time to share your experience.
Best regards,
The YOKKAO Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.