Overall soft play experience was positive. Lots to offer for all ages, we had 3 kids aged 2-10 and all had lots of fun. Big negative is that we waited over 15 minutes for someone to let us in and y... Se mere
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The venue is good & the bowling & arcade but the food arrangements are dire! They couldn’t take orders properly, the food is terrible, they were very very late with food then forgot half of it. Do not... Se mere
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Friendly staff, well looked after, everything set up nicely when we got there. They managed the whole process. Food arrived promptly and was good. Booking process was easy and was given lots of infor... Se mere
Virksomheden har svaret
Really enjoyed our evening, the venue was clean, using the QR code and ordering drinks and food was easy, service was pretty prompt too. Staff was polite. Perfect!
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktoplysninger
Auckland Road, Southampton, SO15 0SD, Southampton, Storbritannien
- 0333 034 6100
4,1
God
230 anmeldelser
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Laser tag party
Friendly staff, well looked after, everything set up nicely when we got there. They managed the whole process. Food arrived promptly and was good. Booking process was easy and was given lots of information, staff were helpful.
However there was no break between the laser tag sessions as promised in the itinery, second one started straight after the first had ended. The kids enjoyed the laser tag but my husband was left in there to supervise with no member of staff. Would have been good if the laser game had a bit more structure, for example if they were given a base to defend or given a mission, nothing much was made of the scores either which was a shame.
22. juli 2026
Besvarelse fra Tenpin - Southampton
Hi Laura, thank you for taking the time to leave a review of Tenpin Southampton! We are pleased to hear that all ran smoothly on your visit and you found the booking process easy! However, we are sorry to hear that there was not a break in between the two games and there lacked structure! Your feedback is very important to us so please be assured all will be shared with the appropriate team for future improvements! In the meantime, we do hope you will still consider visiting us in the future and we very much look forward to welcoming you back! Best wishes - Mel
Activity was fine (party)
Activity was fine (party), food was incredible slow. Ordered a pizza at 11.30. It took nearly an hour to arrive. Pretty poor for a basic frozen pizza
22. juli 2026
Besvarelse fra Tenpin - Southampton
Hello Keith,
Thank you for taking the time to rate Tenpin Southampton 2 stars. We're sorry to hear about the delay with your pizza order and understand your frustration with the wait time. We will share your comments with our team to improve our service. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Really enjoyed our evening
Really enjoyed our evening, the venue was clean, using the QR code and ordering drinks and food was easy, service was pretty prompt too. Staff was polite. Perfect!
22. juli 2026
Besvarelse fra Tenpin - Southampton
Hi there, thank you for rating Tenpin Southampton 5*! We're thrilled to hear that you had a great evening overall. We will be sure to pass your comments on regarding our staff too! We really hope to welcome you back to the venue very soon for another 5* experience. Best wishes, Jade
Overall soft play experience was…
Overall soft play experience was positive. Lots to offer for all ages, we had 3 kids aged 2-10 and all had lots of fun.
Big negative is that we waited over 15 minutes for someone to let us in and you couldn’t let yourself out of the toddler area, which could mean a long wait if front desk was busy.
Otherwise, cheap price, clean equipment and always lots of fun.
22. juli 2026
Besvarelse fra Tenpin - Southampton
Hi Shannon, thank you for the 4* rating of Tenpin Southampton. We're glad to hear that the children had a great time! We are sorry to hear that there was an issue with wait times on your visit. Your feedback is important to us and we will ensure this is passed to the correct teams for future improvement. Best wishes, Jade
Terrible food but The venue is good & the bowling &…
The venue is good & the bowling & arcade but the food arrangements are dire! They couldn’t take orders properly, the food is terrible, they were very very late with food then forgot half of it. Do not bother eating there, it really takes the shine off which was extremely disappointing on our family day out
22. juli 2026
Besvarelse fra Tenpin - Southampton
Hi Megan, thanks for leaving a rating and review for Tenpin Southampton! We appreciate you sharing your feedback. We're glad to hear you enjoyed the bowling and the arcade. We'll ensure that your comments regarding the food are passed on to the correct teams for future improvements to be made. Thanks for your time and we hope to see you again soon! Best wishes, Jade
Besvarelse fra Tenpin - Southampton
Hi Michelle, thank you for the lovely 4* rating of Tenpin Southampton. We are delighted to hear that you had a fun time, staff were helpful and that you enjoyed our facilities. We can't wait to welcome you again soon. Best wishes, Jade
Lovely time spent playing pool
Lovely time spent playing pool, having a drink and finished off with a game of air hockey
21. juli 2026
Besvarelse fra Tenpin - Southampton
Hello Karen,
Thank you for taking the time to rate Tenpin Southampton 5 stars. We're so glad you had such a lovely time playing pool, enjoying a drink, and finishing with air hockey! We appreciate your positive feedback. All the best ~ Laura
Loads to do with the children in an…
Loads to do with the children in an air-conditioned environment. Food and drink available also. Staff were friendly too
22. juli 2026
Besvarelse fra Tenpin - Southampton
Hello Simone,
Thank you for taking the time to rate Tenpin Southampton 5 stars. We're delighted to hear that you and the children enjoyed your visit and found plenty to do in a comfortable environment. It's also great to know our team was friendly. We hope to see you again soon! All the best ~ Laura
Besvarelse fra Tenpin - Southampton
Hello Customer 2,
Thank you for taking the time to rate Tenpin Southampton 5 stars.We are so pleased to hear that you found our services to be great value and that our team was friendly. We hope to welcome you back again soon. All the best ~ Laura
Staff and service
When waiting to claim prizes for tickets with our children we were repeatedly ignored and others were served in front of us as they were waiting to order drinks. We had spent money on bowling, food, drink and the arcade. It was pretty disappointing to be so obviously ignored by staff.
7. juli 2026
Besvarelse fra Tenpin - Southampton
Hi there, thank you for your review of Tenpin Southampton! We are very sorry to hear that you had a disappointing experience with the service from our staff. Please be assured all of your feedback will be passed to the relevant team to allow improvements to be put in place. In the meantime, we hope you will still visit us again soon in the future! Best wishes, Jade
Besvarelse fra Tenpin - Southampton
Hi Anju, thank you for your 5* review of Tenpin Southampton! We look forward to welcoming you back again soon. Best wishes-Leila
Really attentive staff and well…
Really attentive staff and well organised party, I do feel there should be some dairy free party food options available.
14. juli 2026
Besvarelse fra Tenpin - Southampton
Hi Kerrie, thank you for your 5* review of Tenpin Southampton! We are so happy to hear that your party experience with us was well organised and that you found our staff attentive. We also appreciate your feedback regarding the dairy-free party food options and we will pass this across to the relevant team for future improvements. We hope to see you again soon. Best wishes-Leila
Broken mini golf course, disappointing escape rooms, and grumpy staff
We did the Prison Putt golf in Tenpin Southampton. On several of the holes, there were broken bits of tech, wires pulled out etc, and it didn’t work properly so we had to skip these holes. Also, our ball got eaten twice by the machines and we didn’t get it back when we were supposed to, so it was a pretty bad experience all in all. I can imagine the Prison Putt was pretty cool when it first opened, but now it just seems unloved and deteriorating, it’s a shame.
We also did one of the escape rooms and we had to wait 10 minutes after knocking on the door several times before anyone even came, at which point we had had to go and find someone. The escape room was poorly designed, with nice decor and theming, but puzzles that didn’t really make sense, and the staff weren’t really very into the story, so we didn’t feel particularly immersed in the theme.
Some of the staff at tenpin were helpful, but a lot of them were a bit moody, and made us feel like an inconvenience, and it was quite clear some of them didn’t really want to be there. A disappointing experience.
2. juli 2026
Besvarelse fra Tenpin - Southampton
Hi Sarah, firstly thank you for leaving a review of Tenpin Southampton. We are very sorry to hear about your negative experience with the mini-golf, the long wait times for the escape room, and the attitude of our staff. We would like to look into this for you. Please could you send your review to customer.feedback@tenpin.co.uk with the subject 'Review-Southampton' and somebody will look into this for you. Best wishes-Leila
We arranged a birthday party for our…
We arranged a birthday party for our son. The staff were very welcoming and took our requests into consideration. Only constructive feedback would be to consider the portions of food served for party / the pizza slices portion was very small and I had to order in extra items to ensure the kids were not hungry.
7. juli 2026
Besvarelse fra Tenpin - Southampton
Hello Nimmi,
Thank you for taking the time to rate Tenpin Southampton 4 stars. We're delighted to hear our staff were welcoming and accommodating for your son's birthday party. We appreciate your constructive comments regarding food portions, and we'll certainly review our party food offerings to ensure all guests are satisfied. We hope to welcome you back again soon. All the best ~ Laura
Excellent
Excellent
Had problems with excessive heat on our first visit due to heatwave and air con breakdown
But I have to say a big thank you
To MASON the manager and his staff
His helpfulness and friendly attitude went above and beyond !!
We had to postpone the titanic room
But our revisit couldn’t be faulted
Thank you for helping make my birthday a little more cordial
1. juli 2026
Besvarelse fra Tenpin - Southampton
Hi Christopher, thank you so much for the wonderful 5* review of Tenpin Southampton! We are so pleased you had a great time on your revisit and received excellent customer service! We will be sure to pass all of your lovely feedback on and we can't wait to welcome you back again soon! Best wishes - Mel
Besvarelse fra Tenpin - Southampton
Hi there,
Thank you for your lovely 4* review at Tenpin Southampton! We are delighted you've had such a lovely time whilst on your recent visit to us and we hope to welcome you back again for hopefully a 5* experience. Best wishes- Steph
Amazing experience
Amazing experience. Saff wonderful and the location is perfect. Thank you.
1. juli 2026
Besvarelse fra Tenpin - Southampton
Hi Inga thank you so much for this amazing 5* review of Tenpin Southampton! We are delighted you had the best time and received excellent customer service. It's great to hear that you found the location perfect too. We can't wait to welcome you back soon! Best wishes, Jade
Good service
Good service, got there a little early but could still start earlier then time booked
1. juli 2026
Besvarelse fra Tenpin - Southampton
Hi there, thank you for rating Tenpin Southampton 5*! We're thrilled to hear that you had a good experience with us and were able to start earlier! We can't wait to see you back again soon! Best wishes, Jade
Quality of the food is not good
Quality of the food is not good, staff are friendly but not enough of them as the counter/bar area was unmanned most of the time the security guard had to call the staff to the counter. We only did Bowling and arcade this visit was good and all areas clean and tidy.
29. juni 2026
Besvarelse fra Tenpin - Southampton
Hi Samantha, thanks for leaving a rating and review for Tenpin Southampton! We appreciate you sharing your feedback. We're glad to hear that the bowling was good and the venue was clean. We'll ensure that your comments regarding the issues you experienced are passed on to the correct teams for future improvements to be made. Thanks for your time and we hope to see you again soon! Best wishes, Jade
The kids had fun yes !
The kids had fun yes !! But the prices for food was ok until the food arrived !! A adults burger and chips wouldn't feed a 2 year old !! Outrageous !!
1. juli 2026
Besvarelse fra Tenpin - Southampton
Hello Neil,
Thank you for taking the time to rate Tenpin Southampton 1 stars. We're glad to hear the children had fun. However, we're truly sorry to learn about your disappointment with the portion sizes of our food. We understand your frustration and will pass your comments to our team for review and improvement. All the best ~ Laura
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