We had children from about 8-11 yrs who were completely unattended by any adults .Probably sitting in the cafe area chatting together we were in lane 15 I am 77 and love Bowling. I was with 5 of my gr... Se mere
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My friend ended up being about two hours late, so I had to go to the front desk twice to ask if we could change our booking time. The staff were incredibly accommodating and understanding throughout,... Se mere
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My 8yr old son & I visited your Kingston location on the afternoon of 29/7. At the start of our second game of bowling, he dropped a ball on his toe. He's fine, but was shocked and in a lot of pain. Y... Se mere
Virksomheden har svaret
Attended the Kingston tenpin site due to reading poor reviews of the Croydon site. On arriving I had to remind the staff to add the additional bowlers to the system even through we booked for three pe... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktoplysninger
The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ, Kingston, Storbritannien
- 0333 034 6100
3,6
Middel
107 anmeldelser
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It was alright
It was alright - very much a youth club on the Friday of the summer holidays we attended!!
11. september 2026
Besvarelse fra Tenpin - Kingston
Hello Claire, Thank you for taking your time to leave us a review. We are pleased to hear that you enjoyed your recent visit to us. We would love to hear how we can gain those final stars from you. We do hope to see you again very soon. Best Wishes - Kimberley
3 issues. Terrible all round.
3 issues.
1) Vaping teens smoking inside. Approached staff about the issue and they did absolutely nothing about it.
2) Barriers didn’t work on our lane, had to wait 10min for someone to then tell me they only had 1 lane with working barriers.
3) Terrible service and zero customer focus. The team are absolutely not the right people to do the job.
Definitely never coming back here.
5. september 2026
Besvarelse fra Tenpin - Kingston
Hello, thank you for taking the time to review Tenpin Kingston! We're sorry to hear that your recent visit was not as enjoyable as we'd have hoped and for any disappointment caused. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Kingston', and we can pass this on to be looked into. We hope to see you again soon for a better experience. Best wishes - Adelaide
Besvarelse fra Tenpin - Kingston
Hello David, Thank you for taking your time to leave us a 4* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Kingston. We would love to hear how we can gain that final star from you. We do hope to see you again very soon. Many Thanks - Kimberley
Spoilt games by unattended children
We had children from about 8-11 yrs who were completely unattended by any adults .Probably sitting in the cafe area chatting together we were in lane 15 I am 77 and love Bowling. I was with 5 of my grandchildren aged from 13-28. The unattended boys in the next isle were keeping all the bowls that they liked leaving mainly the really heavy bowls for us only. I have a really bad back (crumbling Spine) my 18yr old granddaughter spoked to them very politely and asked them to share . Which went on deaf ears . Which definately spoilt my time there spoiling my games and the younger grandchildren. I’m sure that children younger should not be left unattended???
2. september 2026
Besvarelse fra Tenpin - Kingston
Hello Ma Malyon,
Thank you for taking the time to rate Tenpin Kingston 3 stars. Thank you for taking the time to leave us feedback from your recent visit. We are very sorry to hear that your experience was not as enjoyable as we would have liked due to the issues you encountered with other guests. Your feedback is very important to us and will be passed to the team for review. All the best ~ Laura
A good morning out with the grandchildren
The place was easy to find and to negotiate once inside. The staff were helpful. Everywhere was clean and the atmsphere was good and felt safe.
27. august 2026
Besvarelse fra Tenpin - Kingston
Hello Linda,
Thank you for taking the time to rate Tenpin Kingston 5 stars. We are so pleased to hear that you found our location easy to navigate and that our team was helpful. It's wonderful that you felt safe and enjoyed the clean atmosphere. We hope to welcome you back again very soon! All the best ~ Laura
Had to wait a while to be served nobody…
Had to wait a while to be served nobody at the desk,
2 colleagues serving drinks .
Untidy in areas
Ticket machines there was only one working to large queue.
30. august 2026
Besvarelse fra Tenpin - Kingston
Hello Lynn Feaver,
Thank you for taking the time to rate Tenpin Kingston 3 stars. We are very sorry to hear about the wait you experienced and the issues with our ticket machines. We will pass your feedback on to be looked into and for future improvements to be made. We hope to see you again soon for a much smoother visit. All the best ~ Laura
Very poor and disappointing experience…
Very poor and disappointing experience compared to my last visit a couple of years back.
Arrived and waited at reception for around 10 minutes before being seen, then had another 5-10-minute wait at the bar to be served... it wasn't that busy...
Then walked over to our lane, which we were told was "ready" for us. The lane had a sticky floor from a spilt drink, accompanied by a collection of used glasses, napkins, and rubbish.
Started playing bowling, and one of us needed the bumpers on; however, they didn't work... it was a bit of a disaster start to finish.
I would now say I highly don't recommend going to Tenpin Kingston. Unhygienic, inattentive staff, and very poorly run. Was expecting a lot better, saying it was close to £60 for the 4 of us to play 2 games of bowling.
2. september 2026
Besvarelse fra Tenpin - Kingston
Hi Luke, thank you for sharing your feedback regarding your visit to Tenpin Kingston. We are truly sorry to hear about your disappointing experience, from the long waits and the condition of your lane to the non-functioning bumpers. This is certainly not the standard we aim for, and we understand your frustration, especially given your previous positive visit. We appreciate you bringing these concerns to our attention so we can address them with the relevant teams for future improvements to be made. Please reach out to us at customer.feedback@tenpin.co.uk with the subject 'Review - Kingston' where we can discuss this further with you and make things right. We hope to be able to welcome you back for a better experience in the future. Best wishes - Rosie
Worn out and not enough staff for a bank holiday…
More staff needed the lane 8 broke down 3 times we had to keep going to complain about it. Finally moved over to lane 7 and the guards wouldn’t work kept breaking down. Paid £54 for 1 game for 6 kids. for the game and spent most time queuing up to speak to the person who kept disappearing because he was covering the drinks and the prizes stall and the food distribution. Awful considering bank holiday and such a busy place so understaffed and considering taking all that money not even upkeeping the place. The kids in between being bored of waiting went to arcades and so many times the machines wouldn’t take the money and then not work. So again queuing to see the manager and get their money back. Wish they would maintain the place better considering the over pricing
2. september 2026
Besvarelse fra Tenpin - Kingston
Hi Zara, thank you for sharing your feedback regarding your recent visit to Tenpin Kingston. We are truly sorry to hear about the issues you encountered, from the lane breakdowns and guard malfunctions to the staffing levels and problems with the arcade machines. We understand your frustration, especially given it was a bank holiday and the cost involved. We will ensure this is passed onto the correct teams to improve our maintenance and staffing in the future. Please get in touch with us at customer.feedback@tenpin.co.uk with the subject 'Review - Kingston' if you'd like to discuss your visit further with us and we hope to welcome you back for a much better visit in the future! Best wishes - Rosie
Bowling
We had a great time bowling. I took my grandsons and we had the meal deal with bowling which was a really good deal. Only downside was the meal didn’t come with a drink, I just presumed it did and drinks were £3.50 each which was quite expensive .
26. august 2026
Besvarelse fra Tenpin - Kingston
Hi Maria
Thank you for your 4-star review! We're so happy to hear you and your grandsons had a great time bowling and found our meal deal to be good value. We appreciate your feedback regarding the drinks and will certainly pass it on for consideration. We hope to see you again soon! Best wishes - Clare
Untrained Staff Members
The two women behind the bar that night were very incompetent and clueless. The first one (dark hair) didn’t even bother to make my drink which I have ordered to my lane over 20 mins ago on the app. When I went over to chase it up she looked at me like had 3 heads. She finally made it but gave no apology or anything.
I came back later to order another drink and the other lady (blonde) behind the bar had absolutely so idea how to make a simple vodka and coke.
Did these woman receive any kind of training behind the bar?
Also it was one of the hottest days of the summer and there was so air conditioning. What’s up with that?
I won’t be back after receiving such a shit service
14. august 2026
Besvarelse fra Tenpin - Kingston
Hi Nadia, thank you for leaving a review of Tenpin Kingston. We're disappointed to hear that you felt the customer service wasn't up to our usual high standards and we apologise for any issues that you experienced on your recent visit. We are addressing these problems internally. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Kingston' for somebody to get back to you regarding this. Best wishes-Leila
The staff are very helpful
The staff are very helpful and flexible. We had a great time.
18. august 2026
Besvarelse fra Tenpin - Kingston
Hello Rose,
Thank you for taking the time to rate Tenpin Kingston 5 stars. We are so pleased to hear that our team was helpful and flexible, and that you had such a great time during your visit. We hope to welcome you back again soon! All the best ~ Laura
Only one person to do everything like…
Only one person to do everything like book people in and the. The lane broke so we had to move our game to another lane and we booked food which the staff knew and I had to chase it several times and it still came out 20 mins after our game had finished , the good was oily and refried and clearly rushed . When I asked the staff what was happening she seemed extremely stressed and shared she is the only one there !
12. august 2026
Besvarelse fra Tenpin - Kingston
Hi there, firstly, thank you for leaving a review of Tenpin Kingston. We are very sorry to hear about the issues you experienced on your recent visit especially the broken lane, long wait times, and that the food quality did not meet your expectations. We will investigate these matters internally. In the meantime, if you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Kingston' for somebody to contact you regarding this. Best wishes-Leila
Machine kept stopping and the assistant…
Machine kept stopping and the assistant couldn’t fix it so we ended up leaving
12. august 2026
Besvarelse fra Tenpin - Kingston
Hi Julie,
Thank you for your 3* review at Tenpin Kingston! We are very sorry to hear that you had some trouble with the machine on your most recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed and we hope to welcome you back again very soon for hopefully a 5* experience. Best wishes- Steph
Disappointing experience
Attended the Kingston tenpin site due to reading poor reviews of the Croydon site. On arriving I had to remind the staff to add the additional bowlers to the system even through we booked for three people. On adding the additional bowlers i became aware of the lights not working at the end lane and informed the reception desk. I was informed that they were not working and could be moved to another lane. I declined as other lanes were available and didn't want to move my belongings. However new parties which arrived after us also were placed in lanes with non working lights with other lanes staying empty. In short will not be returning any time soon.
8. august 2026
Besvarelse fra Tenpin - Kingston
Hi there,
Thank you for your 3* review at Tenpin Kingston! We are very sorry to hear that you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed as your feedback is important to us! If you would like for this to be looked into further please email customer.feeback@tenpin.co.uk. Best wishes- Steph
Absolute fun nice staff great arcade…
Absolute fun nice staff great arcade clean toilets nice food and great atmosphere and price
10. august 2026
Besvarelse fra Tenpin - Kingston
Hi Kelly thank you so much for this amazing 4* review of Tenpin Kingston! We are delighted you had the best time and received excellent customer service and we can't wait to welcome you back soon! Best wishes, Jade
Bowling, I would go again
It was good fun and the staff were nice, basic bar with cheap pre made cocktails. Fun to be able to add your pics to the score boards.
12. august 2026
Besvarelse fra Tenpin - Kingston
Hello Katherine,
Thank you for taking the time to rate Tenpin Kingston 4 stars. We're so pleased to hear you had a fun time and enjoyed interacting with our staff. It's great that you liked adding your pictures to the scoreboards. We hope to see you again soon! All the best ~ Laura
Helpful, friendly staff
My 8yr old son & I visited your Kingston location on the afternoon of 29/7. At the start of our second game of bowling, he dropped a ball on his toe. He's fine, but was shocked and in a lot of pain. Your staff got him ice, checked in on him a bit later, and got him a plaster. I think it made a huge difference in his getting through it and I greatly appreciated it (they were also friendly, helpful, and professional in all of our other interractions)
29. juli 2026
Besvarelse fra Tenpin - Kingston
Hello Justin, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin at Kingston. We are so pleased to hear that you and your son had a great time. We are sorry to hear that your son hurt himself during your visit, we do hope that he is okay now. We will pass your lovely comments onto our team to share your appreciation. We do hope to see you both again soon for a much more enjoyable visit. Best Wishes - Kimberley
A good experience bowling
We visited on a very hot day with grandchildren having booked online. The venue was quite cool , not crowded and the young woman on the booking desk was very friendly and efficient. We all enjoyed our game!
6. august 2026
Besvarelse fra Tenpin - Kingston
Hi there, thank you for leaving a 5* review of Tenpin Kingston! We're so glad to hear how much you enjoyed the bowling game and how helpful you found our staff member. We look forward to welcoming you back again soon! Best wishes-Leila
Kept us busy for a few hours with the…
Kept us busy for a few hours with the 1hr pizza package deal, then onto the arcades/ machines... but not exactly the cheapest option to keep the kids busy.
I completely understand that these places are generally run by student's, just doing their best while getting through University but a little politeness and enthusiasm would go a long way and drastically improve the experience.
The lanes are great for fun games and what child doesn't like bowling... however don't expect the pizza to taste like anything you experienced before - as cardboard comes to mind or perhaps the old style quick cook microwave pizza - not so great.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenpin - Kingston
Hi Steven, Thank you for taking the time to leave a review of Tenpin Kingston! We're glad to hear that the bowling lanes and arcades were enjoyed by the children. However, we are very sorry to hear that the pizza was not as enjoyable as we would have hoped and that our team were not as friendly as we would have liked! Please be assured all of your feedback will be shared with the appropriate team to ensure future improvements and in the meantime, we do hope you will still consider visiting us again soon! Best wishes - Mel
Bowling experience and booking were…
Bowling experience and booking were smooth and easy even in person. The food however took long and was wrong or forgotten 2 times.
29. juli 2026
Besvarelse fra Tenpin - Kingston
Hi Anthony, thank you very much for taking the time to leave a review of Tenpin Kingston! We are pleased you had a great time bowling, however, we are very sorry to hear there was a long wait for your food and that it was also incorrect! Please be assured all of your feedback will be sent onto the the relevant team for future improvements and in the meantime, we do hope you will consider visiting us again in the future! Best wishes - Mel
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