We had a 12th birthday party at Tenpin Cambridge, the girls had a great time but the screen was set to 30 mins less than I had booked for and I had to find someone to add the extra time when it stoppe... Se mere
Virksomheden har svaret
Lokation
Skift lokationCambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB
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Se, hvad kunderne siger
Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmo... Se mere
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Not too busy and quick to check in. However the balls are filthy, I don’t like touching them or putting my fingers in them, I don’t like kids using them, it’s a health hazard. I really think yuu n... Se mere
Virksomheden har svaret
We held a child's birthday party here. The staff were really friendly and attentive and I felt the experience was good value for money.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
Kontaktoplysninger
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, Storbritannien
- 0333 034 6100
3,6
Middel
185 anmeldelser
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Beer pumps off
We went for our birthday, Friday night 6 pm and no beers were on the pumps.made the experience a little bit rubbish as my entire group drinks beers. Just seems to me a Friday night wouldn’t be the most ideal time to clean out beer pumps.
24. juli 2026
Besvarelse fra Tenpin - Cambridge
Hi Tillie, thank you for taking the time to leave a review of Tenpin Cambridge! We appreciate you sharing your experience. We understand how disappointing it must have been to find no beers on tap, especially for a birthday celebration! Your feedback is extremely important to us and so please be assured all will be sent to the relevant team for future improvements! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
Great party location.
We held a child's birthday party here. The staff were really friendly and attentive and I felt the experience was good value for money.
29. juli 2026
Besvarelse fra Tenpin - Cambridge
Hi Julia, thank you for your fantastic 5-star review of Tenpin Cambridge! We are so pleased to hear that your child's birthday party was a success and that you found our team friendly and attentive. We're also delighted that you felt it was good value for money and we really hope to see you again soon! Best wishes - Mel
Tenpin Cambridge
We used the karaoke for our friend’s birthday, they didn’t mention the aircon was working in the room.
They just told us how to use the screen and how the karaoke works.
No more further information from the staff.
The room was really hot and uncomfortable, bear in mind it is over 26 degrees outside.
We managed to find one staff outside and he said the aircon was working ( almost by the time we were about to leave ). So we spoke to a member of staff about our experience and we asked if it was possible to extend our time as a compensation due to the lack of customer service and communication received from the team. Upon speaking to the staff, she was rude and said they could not provide a refund but we didn’t ask for a refund but a possible extension even for just 10mins.
If they have informed us from the beginning that the aircon was working we would have understood that we can ask them to turn it on at the start.
The rudeness of the team, the slow service and the lack of communication ruined our experience and also the celebration of our friend’s birthday.
26. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tenpin - Cambridge
Hi there, firstly thank you for leaving a review of Tenpin Cambridge. We are very sorry to hear about the issues you experienced on your recent visit including the uncomfortability of the temperature inside the karaoke room and the communication from our staff members. We will pass this across to the relevant team for future improvements to be made. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review - Cambridge' for somebody to reach out to you regarding this. Best wishes-Leila
Great fun as always
Great fun as always . Family or friends never had enough of bowling🤗well done Ten Pin
22. juli 2026
Besvarelse fra Tenpin - Cambridge
Hi Lucy, thank you for rating Tenpin Cambridge 5*! We thrive on this type of feedback, we will be sure to pass this review off to the team. Our goal is to provide the best entertainment to our customers, and we are very pleased that we were able to make it happen for you here. Thanks again! Best wishes, Jade
Besvarelse fra Tenpin - Cambridge
Hi there, thank you for rating Tenpin Cambridge 5*! We're so pleased to receive this comment! We hope to see you again soon. Best wishes, Jade
Besvarelse fra Tenpin - Cambridge
Hi Katie, thanks for leaving a rating and review for Tenpin Cambridge! We appreciate your feedback and we are sorry for any disappointment caused. We'll address this to ensure a better experience for everyone in the future, and we appreciate you taking the time to share your feedback. If you would like to discuss your visit further, please email us at customer.feedback@tenpin.co.uk with the subject 'Review - Cambridge'. Best wishes, Jade
Went ten pin bowling for my birthday it…
Went ten pin bowling for my birthday it was a great night full of fun and laughter. It was easy to check in and the bar was close by staff were helpful too.
22. juli 2026
Besvarelse fra Tenpin - Cambridge
Hello Elaine,
Thank you for taking the time to rate Tenpin Cambridge 5 stars. We are so happy to hear you had a great birthday night full of fun and laughter. We're also glad you found the check-in easy and our staff helpful. We hope to see you again soon! All the best ~ Laura
Besvarelse fra Tenpin - Cambridge
Hi Michelle, what an excellent 4* review of Tenpin Cambridge! We are so happy you had a fun visit and found our booking process easy and we can't wait to see you again soon! Best wishes - Mel
Still waiting for refund
Still waiting for refund
Helpful staff and a good facility. Bit noisey for the rustic 20 uear old we had with us even after the party lanes finishe. Not a criticism just an observation to help others
14. juli 2026
Besvarelse fra Tenpin - Cambridge
Hi David, thank you for taking the time to leave a review of Tenpin Cambridge. We're pleased to hear you enjoyed the facilities but felt it was too noisy. Your feedback is important to us and we will ensure this is passed on. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk.
Take care,
Kirsty
It was very hot inside because there…
It was very hot inside because there was no A/C. Otherwise, great fun!
14. juli 2026
Besvarelse fra Tenpin - Cambridge
Hi Paola, thank you for taking the time to leave a review of Tenpin Cambridge. We're pleased to hear you had great fun, despite the warm temperature. We appreciate your honest feedback and will ensure this is passed on to the team.
Take care,
Kirsty
Great place but could have done with an…
Great place but could have done with an extra member of staff.
14. juli 2026
Besvarelse fra Tenpin - Cambridge
Hey Tracy, thank you for the 4* rating of Tenpin Cambridge. We're pleased to hear you had a great time but felt more team could have been available. Your feedback is important to us and we will ensure this is passed on. Hope to see you again soon for another fun time.
Take care,
Kirsty
The venue is great but...
The venue is great. The only issue was the blimey there was so much litter on the tables and no member of staff cared to clean it. A bit disgraceful..
14. juli 2026
Besvarelse fra Tenpin - Cambridge
Hi Sam, thank you for the lovely review of Tenpin Cambridge! It is lovely to see you found the venue great. However, we are very sorry to hear that there was a lot of litter that was not cleaned away as quickly as we would have liked! Please be assured all of your feedback will be shared with the appropriate team and we do hope you will still consider visiting us again in the future! Best wishes - Mel
The place is too crowded for birthday…
The place is too crowded for birthday parties and food arrived very late. They didn't serve the icecream for what I have paid.
14. juli 2026
Besvarelse fra Tenpin - Cambridge
Hi Sri, thank you for taking the time to leave a review of Tenpin Cambridge! We are very sorry to hear that your party booking was not as much fun as we would have liked and that you did not receive your ice creams! Please be assured your feedback will be sent to the relevant team to ensure improvements are made and should you wish to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as ' Review - Cambridge' Best wishes - Mel
Low staff
Me and my friend went into the bar area to grab a drink before going up to the cinema. However, we were unable to get a drink as there were no staff to be seen. We sat and waited at a table for 40 mins and a staff member showed up at the bar as we were leaving. There was also rubish and empty glasses on a number of tables.
13. juli 2026
Besvarelse fra Tenpin - Cambridge
Hi Cate, thank you for leaving a review of Tenpin Cambridge! We are very sorry to hear that you were unable to purchase a drink at the bar! This is certainly not the experience we would like for our guests and so please be assured your feedback will be sent to the team to ensure improvements are met! In the meantime, we hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
Bad customer care
We took a huge school trip that we had booked 10 months in advance. We paid 2 weeks before, as per the terms and conditions. When we got there the (very rude) manager told us that we hadn't paid and we weren't allowed to play unless we paid by card. They made all of the students stand outside in 35 degrees. They finally found the paid invoice but still weren't apologetic. Bad customer care
14. juli 2026
Besvarelse fra Tenpin - Cambridge
Hello, thank you for taking the time to leave a review of Tenpin Cambridge! We are very sorry to hear of your recent experience! We pride ourselves on excellent customer service so we are disappointed to hear this was not the case! Your feedback is very important to us so please be assured this will be sent to the relevant team! In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Cambridge' Best wishes - Mel
Great Tenpin
The games are fun and the people working there are helpful and kind! Thank you for your service!
14. juli 2026
Besvarelse fra Tenpin - Cambridge
Hi Anastasia, thank you so much for leaving such a great 5* review of Tenpin Cambridge! It is so lovely to see so much fun was had and we very much look forward to welcoming you back again soon! Best wishes - Mel
Not too busy, quick to check in, but balls are filthy
Not too busy and quick to check in.
However the balls are filthy, I don’t like touching them or putting my fingers in them, I don’t like kids using them, it’s a health hazard. I really think yuu need to disinfect them and visibly show that they are being cleaned regularly. The idea of eating snacks with fingers at the same time as using those balls is revolting.
14. juli 2026
Besvarelse fra Tenpin - Cambridge
Hi Emma, thank you for the 3* review for Tenpin Cambridge! We're glad that you were able to check in quickly, but we are sorry to hear that there had been issues with the bowling balls. We will ensure your feedback is passed to the correct team to be looked into. We hope to see you again soon! Best wishes - Adelaide
Karaoke at Tenpin Cambridge
We had a 12th birthday party at Tenpin Cambridge, the girls had a great time but the screen was set to 30 mins less than I had booked for and I had to find someone to add the extra time when it stopped. We also ordered pizza for a specific time as one person was leaving early but the order was not put through, even though I went to follow up twice before being informed that the order hadn't been sent to the kitchen. A bonus is that the rooms are airconditioned and if you ask at reception they will give you a discount for the parking.
11. juli 2026
Besvarelse fra Tenpin - Cambridge
Hi Claire, thank you for your 4* review of Tenpin Cambridge! It's lovely to hear that the children enjoyed the karaoke party and that you found the air conditioning and the discounted parking to be an added bonus. However, we are very sorry to hear about the issues with the time in the room and the food order and we will make sure that this is passed across to the relevant team for future improvements. Best wishes-Leila
We really liked the session however the…
We really liked the session however the air conditioning was not switched on which made the day so suffocating on a really hot day.
14. juli 2026
Besvarelse fra Tenpin - Cambridge
Hi Naga, thank you for taking the time to review Tenpin Cambridge! We're pleased that you enjoyed the bowling, but we are sorry to hear that the venue had been too hot. We will ensure your feedback is passed on to be looked into. We hope to see you back again soon! Best wishes - Adelaide
My daughter had the best day ever
My daughter had the best day ever! Staff were very kind and helpful. All very well organised.
Thank you so much 😊
7. juli 2026
Besvarelse fra Tenpin - Cambridge
Hello PR,
Thank you for taking the time to rate Tenpin Cambridge 5 stars. We are so happy to hear your daughter had the best day and that our team was kind and helpful. We hope to see you again soon! All the best ~ Laura
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