Fault on bodywork.missing rack in cupboard under sink. Awning obviously xdemo but sold as new not right in my opinion and when sold we were told roof lining were included by Dorema but no roof linings... Se mere
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Se, hvad kunderne siger
This is now our 5th caravan from Spinney Staffordshire (formerly North Staffordshire Caravans). It started with a Bailey Discovery purchased in 2004 for approx. £7,500, sold by Andrew. Over the year... Se mere
Virksomheden har svaret
Absolutely superb from start to finish when purchasing our new caravan from Spinney. Hannah, Will, Tina, Barry were all fantastic. Loved the welcome and attention we were given by everyone. Nothing is... Se mere
Virksomheden har svaret
Collected our first Motor Home today from Spinney’s Cheshire. Dealt with Mark all the way through the Purchase, excellent service. We had an hour induction with Tony, he was brilliant, very thorough... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Autocamperforhandler
- Campingområde
- Hobbyforretning
- Forhandler af campingvogne
- Autoforhandler
- Autocamperværksted
Skrevet af virksomheden
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Skrevet af virksomheden
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Kontaktoplysninger
Spinney, Knutsford Road, Cranage, Holmes Chapel, Cheshire, CW48HJ, Storbritannien
- 01477535808
- marketing@spinney.co.uk
- www.spinney.co.uk
4,7
Fremragende
2 t anmeldelser
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Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 94 % af deres negative anmeldelser
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As a lone woman buying my first…
As a lone woman buying my first campervan I was looked after by Colin. Very professional and knowledgeable. On collection was given full demonstration. Very happy with my purchase.
4. juli 2026
Uopfordret anmeldelse
Great service from Spinney Warwickshire.
20. juli 2026
This revue about Alan the hand over man
This revue about Alan the hand over man. We have bought and sold caravans and motor homes in the past however we have never had such a thorough hand over that we received from Alan which we really appreciated.
16. juli 2026
Poor service from Spinnys chester
We purchased our new van from Spinney Chester so when we had an accident with the van we took it to them to arrange a qoute for our insurance for spinney to carry out the repair. We did this 2 weeks ago. After repeated phone calls to check on our qoute we were told it was getting done. More days passed so my husband contacted them again to be told the person who deals with the qoute is on holiday !
This is not good enough.
We decided to try somewhere else to provide us sith a qoute to complete the repair and we are so happy that we did. We took the caravan to S T Repairs in Sandycroft, Deeside yesterday and recieved the qoute today. 5 * service in my book.
Spinneys Chester need to up their game because customers will not accept poor service and will go elsewhere.
13. juli 2026
Uopfordret anmeldelse
Humble apology
I had always found Spinney very helpful and wrote a bad review to get a response as I hadn't received the parts that I had ordered due to a backlog in the supply and distribution to Spinney, obviously once the review was published Spinney sprung into action and the parts were supplied a few days later.
I apologise to Spinney for any distress caused to the company and their staff unresrvedly.
7. juni 2026
Uopfordret anmeldelse
Fantastic from start to finish:-)
25. juni 2026
Fault on bodywork.missing rack in…
Fault on bodywork.missing rack in cupboard under sink. Awning obviously xdemo but sold as new not right in my opinion and when sold we were told roof lining were included by Dorema but no roof linings pump missing! Would like to point out what excellent service and the level of help we have received from connor .Just a shame he has been let down by manufacturing standards!
13. juli 2026
Besvarelse fra Spinney Motorhomes & Caravans
Thank you for taking the time to leave us a review.
We're delighted to hear you enjoyed a relaxed, no-pressure sales experience and that Robert's knowledge and expertise helped make your visit a positive one. We'll be sure to pass your kind comments on to him.
Thank you for choosing Spinney. We hope you enjoy many happy adventures, and we look forward to welcoming you back in the future.
Had a really good experience at…
Had a really good experience at Spinneys Motorhomes after buying a caravan. We initially dealt with Alan Blair who was fantastic and really helpful. We then dealt with Alan Rumney who did the handover and gave us a walk through of the caravan and how it all worked and no question was a bother. I would also like to thank Sally White for setting up the service plan and be really helpful with this.
All the staff went above and beyond and we couldn’t thank them enough.
Keith and Karen
9. juli 2026
Besvarelse fra Spinney Motorhomes & Caravans
Thank you so much for your wonderful review.
We're delighted to hear you had such a positive experience with us and that Alan Blair helped you find the right caravan, while Alan Rumney provided a thorough and informative handover. It's great to know you felt comfortable asking questions and left feeling confident with your new caravan.
We'll also be sure to pass your kind comments on to Sally, who will be pleased to hear her help with setting up your service plan was appreciated.
Your feedback means a great deal to us, and we're thrilled that our team went above and beyond to make your experience a memorable one.
Thank you for choosing Spinney. We wish you many happy adventures in your new caravan and look forward to welcoming you back in the future.
Informative and easy experience
This was our first experience buying a caravan and there was a lot to take in. Conner was helpful and always available to answer any questions.
15. juli 2026
Besvarelse fra Spinney Motorhomes & Caravans
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that your first caravan-buying experience was informative and straightforward. Purchasing your first caravan is an exciting milestone, and we're pleased that Conner was able to guide you through the process, answer your questions, and make everything as easy as possible.
We'll be sure to pass your kind comments on to Conner, who will be thrilled to know he made such a positive impression.
Thank you for choosing Spinney. We wish you many happy adventures in your new caravan and look forward to welcoming you back in the future.
Best wishes,
Disappointing Service
We placed a deposit on a camper van approximately four weeks ago. At the time, we provided the salesperson with a list of issues that needed to be addressed before our scheduled collection on 15th July.
The day before we were due to collect we were informed one if the issues had not been dealt with and when we arrived to collect the vehicle, other issues had also not been resolved, which was extremely disappointing. We have been informed that they are hopefully being dealt with tomorrow.
Purchasing a camper van is a significant financial commitment and we feel it is only reasonable to expect that any agreed work is completed before collection. This experience left us feeling a little let down.
I also emailed the salesperson last week to express my disappointment, but I have yet to receive a response, which has only added to my frustration.
17. juli 2026
Besvarelse fra Spinney Motorhomes & Caravans
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the disappointment you experienced when collecting your camper van.
We completely understand that purchasing a camper van is a significant investment, and it is reasonable to expect that any agreed preparation work has been completed prior to collection. We appreciate how frustrating it must have been to discover that some items remained outstanding, particularly after raising them well in advance.
Our pre delivery inspection manager has kept in contact with you and as agreed, we collected your vehicle yesterday, so that the outstanding paintwork can be completed. Unfortunately, this work is carried out by a specialist third-party repairer rather than on-site, so we are reliant on their availability to complete the work to the required standard.
The only remaining item after the paintwork is the reversing camera, which our team is actively investigating. We are working to resolve this as quickly as possible and, once everything has been completed, we will arrange to deliver the vehicle back to you to avoid any further inconvenience.
Thank you for your patience and understanding while we bring these final items to a satisfactory conclusion. We will continue to keep you updated on our progress and look forward to returning your camper van to you as soon as possible.
Spinney Warwickshire experience
I sought an exchange of vehicle from Motorhome to Caravan, and my contact has been with Brian Shanley, Sales Manager. Throughout our dealings, Brian has given me a great customer experience, whether it be by phone, in person or emails with quick knowledgeable responses each time. Other staff, Jane in Sales Admin and Shop staff Lorraine and Gary, and Support teams have all shown excellent customer focus and very helpful with advice throughout, and finally we received a very thorough handover from Alan Rumney to get us on the road with confidence. This has given me a great deal of confidence in Spinney’s as a business.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spinney Motorhomes & Caravans
Thank you so much for taking the time to share your experience and for your kind words.
We're delighted to hear that Brian provided you with such a positive experience throughout your exchange from motorhome to caravan. We'll be sure to pass on your lovely feedback to Brian, along with Jane, Lorraine, Gary and Alan, who I'm sure will all be pleased to know their efforts made such a positive impression.
Providing knowledgeable advice, excellent communication and a thorough handover is something we pride ourselves on, so it's fantastic to know this gave you the confidence to start your new caravanning adventures.
On behalf of everyone at Spinney, thank you for choosing us. We wish you many happy and memorable trips in your new caravan and look forward to welcoming you back in the future.
A Swift Experience
This is now our 5th caravan from Spinney Staffordshire (formerly North Staffordshire Caravans). It started with a Bailey Discovery purchased in 2004 for approx. £7,500, sold by Andrew. Over the years we upgraded to another Bailey, then to a Swift, and back again. Now, we've just gone back to a Swift Conqueror 650L.
We're very pleased with our new caravan and the exceptional customer service from Barry. Excellent communication throughout, a very thorough handover and demo. Overall, he knows his customers and the industry inside and out. He's a credit to Spinney, and we would highly recommend a visit if you're in the market for a motorhome, camper, or caravan!
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spinney Motorhomes & Caravans
Thank you for your wonderful review and, most importantly, for your continued loyalty over the past 20 years. Purchasing your fifth caravan from us is an incredible compliment, and we truly appreciate the trust you've placed in Spinney throughout your caravanning journey.
We're delighted to hear you're so pleased with your new Swift Conqueror 650L and that Barry provided the exceptional service, communication and thorough handover that made your experience so enjoyable. We'll be sure to share your kind words with him – he'll be thrilled to know his knowledge and commitment made such a positive impression.
Thank you again for your recommendation. We wish you many happy adventures in your new caravan and look forward to welcoming you back when the time comes for caravan number six!
Absolutely superb from start to finish…
Absolutely superb from start to finish when purchasing our new caravan from Spinney. Hannah, Will, Tina, Barry were all fantastic. Loved the welcome and attention we were given by everyone. Nothing is too much trouble and felt everyone went above and beyond to get us a great deal. I cannot recommend them highly enough. 10/10. Thank you to everyone.
11. juli 2026
Besvarelse fra Spinney Motorhomes & Caravans
Thank you so much for your fantastic review!
We're delighted to hear that your experience with Spinney was superb from start to finish. It's wonderful to know that Hannah, Will, Tina and Barry all helped make your caravan purchase such a positive one, and that you felt so welcomed and well looked after throughout.
Providing exceptional customer service is something we take great pride in, so it's incredibly rewarding to hear that our team went above and beyond to help you secure a great deal.
Thank you for your kind recommendation and perfect 10/10 rating. We truly appreciate your support and hope you enjoy many wonderful adventures in your new caravan. We look forward to welcoming you back to Spinney in the future.
Best wishes,
Collected our first Motor Home today…
Collected our first Motor Home today from Spinney’s Cheshire. Dealt with Mark all the way through the Purchase, excellent service. We had an hour induction with Tony, he was brilliant, very thorough, went through absolutely everything. Very pleased and would recommend Cheshire Spinney to anyone.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a lovely review, and congratulations on collecting your first motorhome!
We're thrilled to hear that Mark provided excellent service throughout your purchase and that Tony's handover gave you the confidence to get started. A thorough induction is an important part of the experience, so it's great to know he covered everything you needed.
We really appreciate your recommendation of our Cheshire branch and thank you for choosing Spinney for such an exciting milestone. We wish you many happy adventures and wonderful memories in your new motorhome, and we look forward to welcoming you back in the future.
Spinney Warwickshire branch
Spinney Warwickshire branch. Great service and advice from Richard B and a great hand over experience with Alan R. Would definitely use this branch again
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spinney Motorhomes & Caravans
Thank you for taking the time to leave us such a kind review.
We're delighted to hear you received great service and advice from Richard and that Alan provided you with a fantastic handover experience. We'll be sure to pass your lovely comments on to them both – they'll be pleased to know they helped make your experience such a positive one.
Thank you for your recommendation and for choosing our Warwickshire branch. We hope you enjoy many happy adventures, and we look forward to welcoming you back to Spinney again in the future.
Warwick Branch - avoid!
Warwick Branch.
The sales process was brilliant, Alan Blair looked after us well and has been a main point of contact. The handover was fairly good. Once we had the vehicle home and started sorting things the cleanliness of the vehicle was superficial.
Marks on the floor, cupboards and walls came off with little effort. Not a great way to start our MoHo journey.
The reason for 2 stars is purely down to the dire after sales experience that we have had. The 2 stars were earned by Alan.
We waited almost 6 weeks for 2 wheel centres, constantly chasing with very little in the way of updates back. I even proffered that 2 were available on eBay and we’d of had those next day!
There was a solar fault which appeared just to need a reset but was this checked after the leisure battery was replaced?
We collected the seat RAM on 10th June to fit ourselves , an easy task we were assured by Spinneys only to find that the bottom fixing and knuckle were also missing, strangely missing off the PDI? Probably. Here we are, one month later, no parts and still getting no response to requests for delivery updates/dates! It’s been 2 days since requesting an update from the branch manager and nothing back!
Should any of the senior managers be interested in resolving the issues please feel free to contact me, I can forward emails and phone logs to show how poor the responses have been.
All while this was going on we were sent reminders to review our experience . . . Well here it is!
It would seem that once the money arrived in your bank and the vehicle pulled out the yard you lost all interest in the customer.
At present, I would not recommend you to anyone, nor would I even admit to buying from you. Our custom for habitat services is in the balance, we are looking at other options.
11. juni 2026
Besvarelse fra Spinney Motorhomes & Caravans
Thank you for taking the time to leave your feedback, and again, thank you for speaking with me yesterday to discuss your concerns in more detail.
Firstly, I am pleased to hear that Alan provided you with a positive sales experience and remained a helpful point of contact throughout your purchase. I will ensure your kind comments are passed on to him.
I am, however, genuinely sorry that your experience following collection has not met the standard you expected. I completely appreciate how disappointing it must have been to discover that the vehicle had not been prepared to the level you expected, and I understand how this affected your first impressions of your new motorhome.
During our conversation, we discussed the delay with the replacement wheel centres. Unfortunately, the correct wheel centres had to be supplied directly by the manufacturer, as the ones you had identified online were the incorrect size and would not have fitted your vehicle correctly. Whilst I appreciate this offered little comfort at the time, we wanted to ensure that the correct parts were supplied and fitted.
In relation to the outstanding seat RAM components, these remain on order with Elddis. We have been advised of a current lead time of approximately 6–8 weeks, which is, unfortunately, outside of our control. That said, I completely understand your frustration at the delay, particularly when you were expecting what should have been a straightforward installation.
The aspect of your feedback that concerns me most is the lack of communication and updates you received. Regardless of the manufacturer lead times, we should have kept you informed throughout the process rather than leaving you to chase for information. I have discussed this with the team to ensure we improve our communication with customers moving forward.
Thank you once again for taking the time to speak with me and for giving us the opportunity to discuss your concerns. Please be assured that we will continue to monitor the outstanding parts order closely and will contact you as soon as we receive an update from Elddis.
Went in on a whim to have a look a…
Went in on a whim to have a look a small 2 berth caravan Ryan gave me some keys for me to have a look inside each of them, no pressure was put on me while i looked around. After finding the one i wanted i spoke to Ryan again asking him multiple questions and nothing was a problem to him. On the day of picking caravan up everything was explained to me throughly will definitely recommend spinney caravans and Ryan the salesman 10/10
12. juli 2026
Besvarelse fra Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Ryan made your experience so enjoyable by giving you the opportunity to browse at your own pace, answering all of your questions, and ensuring there was never any pressure. Buying your first or next caravan is an exciting experience, and we're pleased Ryan was able to make the process both relaxed and informative.
It's also great to know that your handover was thorough and that you felt confident with your new caravan before setting off.
Thank you for your kind recommendation and your 10/10 rating. I will be sure to pass your lovely comments on to Ryan and the rest of the team.
Sold my motorhome to Spinney
Lovely people. Made me a sensible offer and kept their word on it. Great to deal with. Honest straightforward and friendly. The money was in my account in minutes after the checks were complete. Would highly recommend Spinney. Thanks Rick and thanks Ian.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that selling your motorhome to Spinney was such a positive experience. It's great to know you found the process honest, straightforward, and hassle-free, and that Rick and Ian looked after you so well throughout.
We're especially pleased that everything was completed quickly and smoothly, with payment reaching your account promptly as promised.
Thank you for your recommendation. We'll be sure to pass your kind words on to Rick and Ian, they'll really appreciate your feedback.
The sales team are really friendly and…
The sales team are really friendly and helpful. And the motorhome handover was really good
11. juli 2026
Besvarelse fra Spinney Motorhomes & Caravans
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our sales team friendly and helpful, and that your motorhome handover was a positive experience. We pride ourselves on making the buying journey as smooth and enjoyable as possible, so it's great to know we delivered on that.
We hope you have many fantastic adventures in your new motorhome, and we look forward to welcoming you back to Spinney in the future.
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