I have been a Spaces customer for 5+ years, and have a small office at the 5200 Yonge Street North York ON location for 3 years. In July of 2025, my agreement was auto-renewed with a 23% increase in... Se mere
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Se, hvad kunderne siger
Always a great experience. If needs arise, the team is hands on and always addresses the issue quickly and effectively. the team is personable and attentive.
It was a nice experience and I hope to repeat it next September
The Staff, especially the center's Manager Krista is amazing!
Virksomhedsoplysninger
Skrevet af virksomheden
Spaces is a full service, creative working environment with a unique entrepreneurial spirit, where ideas develop, businesses build and relationships evolve.
Kontaktoplysninger
5200 Yonge Street, North York, M2N 5P6, Toronto, ON, Canada
- 4373759300
3,1
Middel
7 anmeldelser
Bed kunder om at skrive en anmeldelse
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Substantial rate increase without consent
I have been a Spaces customer for 5+ years, and have a small office at the 5200 Yonge Street North York ON location for 3 years. In July of 2025, my agreement was auto-renewed with a 23% increase in monthly fee. Furthermore, a $900+ deposit was charged up front on top of my original $3,000+ deposit. This was all done without my explicit consent or even a discussion with their location management. I tried to appeal to the location management, but they said no changes can be made and I am locked in for another 12 months. IMHO, they should solicit consent from the customer when there is a substantial increase in rate - they should not charge whatever they want on auto renewal. I am a disappointed, long-time customer.
12. september 2025
Uopfordret anmeldelse
Besvarelse fra Spaces - 5200 Yonge Street
Hi Alfred,
I’m so sorry for your dissatisfaction.
I understand that your main concern is about the renewal price increase and the retainer top-up.
The renewal price is set according to the prevailing market rate. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront.
According to our history, you received courtesy renewal reminder emails on 09 and 23 June 2025 with detailed information on prices, terms and the option of ending the agreement if you no longer require our services.
This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (myspacesworks.com).
When your agreement was renewed, we confirmed it to you on 02 July 2025.
You can check these emails in the Account > Documents section of your online account.
Per your service agreement, we require a retainer equal to 2x the amount of your monthly fee. Since your monthly fee has increased, the retainer fee has increased accordingly and is charged as a retainer top-up fee. This is informed in the courtesy renewal reminder emails and the renewal confirmation.
Your centre team are your key contact in this matter. Please do not hesitate to contact them for further help.
Thank you,
Lorraine Brule
Global Customer Service at Spaces
It was a nice experience and I hope to…
It was a nice experience and I hope to repeat it next September
23. april 2024
Always a great experience
Always a great experience. If needs arise, the team is hands on and always addresses the issue quickly and effectively. the team is personable and attentive.
12. januar 2024
Think twice before using them
Think twice before using them. Your deposit will never be refunded. I am going through the battle to get it back. No particular reason, just no one cares.
14. november 2023
Uopfordret anmeldelse
Besvarelse fra Spaces - 5200 Yonge Street
Hello Ilia,
We are sorry if you feel frustrated but your comments are unfair; we have already refunded your retainer.
Your centre team have already confirmed that it was sent to you on 22 December. You can expect to receive it to your bank account shortly.
Thank you for your understanding.
Best,
Michelle Spire
Assistant Global Customer Service at Spaces
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.