I had never heard of you until my son in law recommended. We wanted a small TV for a spare room but were overwhelmed with choice. I really liked the layout of your website and the questionnaire to hel... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Went looking for a turntable to see what was available within my price range. Received excellent advice from some really friendly knowledgeable staff. Came away extremely satisfied with my new turntab... Se mere
Virksomheden har svaret
I ordered a Cambridge MXN10 on a Sunday, I had an email to say it was awaiting my collection on Monday! I perhaps expected Tuesday, but this was exceptional service. The MXN10 is a really great bar... Se mere
Virksomheden har svaret
Normally buy electrical entertainment goods from Richer Sounds as they always offer a good price, plus a 6-year warranty - peace of mind when spending £500+ on a new TV! Item was delivered quickly on... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
3 - 4 Hankey Place, SE1 4BB, London, Storbritannien
- 0333 900 0065
4,9
Fremragende
21 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great and simple purchasing process
Great and simple purchasing process. Always fantastic experiences with the RS team.
16. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Richer Sounds is the first place I look…
Richer Sounds is the first place I look for great deals. Keen prices, hassle free delivery and knowledgeable advice in store or by phone.
14. juli 2026
Besvarelse fra Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
We received our TV the next day
We received our TV the next day, exactly when promised. The price was better than we could find elsewhere and the warranty a year longer :)
16. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Besvarelse fra Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Smooth order process
Smooth order process, fast delivery by two helpful guys and the best price on the market. Very responsive customer service, great communication.
14. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Quick service
Quick service. Arrived earlier than expected. Good value, good sound. Excellent.
15. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
CD player delivered promptly
CD player delivered promptly.
Sounds great. Very happy with product and service.
12. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
delivery
There was an issue with delivery and Customer Service got in touch and sorted out the problem and compensated me for the inconvenience. excelent service and the person was very polite and understanding.
15. juli 2026
Besvarelse fra Richer Sounds - Websales
Thank you for your wonderful feedback
Great next day delivery for UK
I was looking for particular headphones and found them on their website for a good price. I wanted them to replace my current headphones so wanted them ASAP and went for next day delivery. The headphones arrived safely next day and were exactly what I was after. Highly recommended!
15. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Solid product
Early days but it seems like a good value product perfect for our everyday needs , speedy delivery
15. juli 2026
Besvarelse fra Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
competitive pricing and minimum…
competitive pricing and minimum delivery expense. Good post sales communication
14. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A good experience
A swift service.Kept me informed throughout. Courtier service was great
23. februar 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Besvarelse fra Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Keeps faulting when turned on
Since buying the Manhattan TiVo box I've had to reboot it at least 3 times because when turned on there is no picture but an error message.
This is not a reflection on Richer Sounds but the product. Delivery was very prompt
19. maj 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
How to fix a problem. Part 2
A stand for a Sonos speaker wasn't drilled out properly, so didn't assemble properly. They were very good and accepted the return promptly and said a swap would be fast.
A gremlin got in the system somehow and the replacement unit was sent straight to the returns place.
It took a few more days to get the swap done for a unit that works, and I posted a surprised/ frustrated, rather than grumpy, review here; I'd never had a problem before in decades of using RS.
The above is edited from the original to reflect a very apologetic phone call from one of the managers (Paddy Hall) in Customer Services. I think we had a very good call, and all is well. As previously said, it's the first time I've had a problem, and I'll still be buying audio visual kit from them.
Thanks for your call, it was much appreciated.
5. marts 2026
Besvarelse fra Richer Sounds - Websales
Thank you for taking the time to leave a review. Whilst I'm pleased to hear this hasn't put you off after many years of shopping with us, I am genuinely sorry about the experience you had on this occasion.
Having looked into the details, I can see that this relates to an order from March this year. Whilst a replacement was arranged promptly, it was unfortunately sent to the wrong location and, by the time we had investigated what had happened and processed a further priority replacement, the whole process had taken far longer than it should have done.
Either myself or a senior team member will contact you directly to see what more we can do for you, and hopefully restore your faith in us. I'm sorry again for what happened here.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Amazing deal for the tv and sound bar
Amazing deal for the tv and sound bar. Excellent customer service & comms. I have bought from them before, and i will definately purchase more from RS in the near future.
14. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Besvarelse fra Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Best price for the product we needed.
Best price for the product we needed.
Easy online system.
Prompt delivery.
Would recommend.
10. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great value and very fast delivery
Great value and very fast delivery. Really pleased and will use again.
14. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
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