Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Once again RS you have excelled on price and delivery times, I ended up paying for next day delivery because we realised we would not be at home later in the week. Box arrived damaged and soon found t... Se mere
Virksomheden har svaret
I spoke to a real person pointing out that the item I wished to buy was cheaper elsewhere. This was quickly verified and not only matched but beaten by £5, which was more than I expected. Excellent se... Se mere
Virksomheden har svaret
My Freesat box failed after 5 years and Richer Sounds arranged for its speedy collection, repair (new hard drive) and return under its 6 year warranty. Following its failure and a spare circuit board... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Storbritannien
- 0333 900 0093
4,9
Fremragende
7 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Speaking with someone who understands…
Speaking with someone who understands the business and products. Very smooth process which included an offer to include quicker delivery at no extra cost. This showed an understanding of customer service plus the ability and authority to make and take decisions.
23. februar 2026
Besvarelse fra Richer Sounds - Telesales
Thank you for your 5 star review!
Richer sounds was very help in changing…
Richer sounds was very help in changing my new lg g5 tv. Thanks
22. februar 2026
Besvarelse fra Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent customer service from Paddy…
Excellent customer service from Paddy who was extremely helpful throughout. Unfortunately my initial TV was damaged during transit. Paddy explained all the available options and ensured a resolution for customer satisfaction. A unit was quickly shipped out and the other collected. All very efficient and helpful service. Long warranties and top tier customer service both strong reasons to buy from Richer Sounds.
6. januar 2026
Besvarelse fra Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Knowledgeable staff
Knowledgeable staff, speedy delivery, competitive pricing... what's not to like?
20. februar 2026
Besvarelse fra Richer Sounds - Telesales
Thank you for your wonderful feedback
To broke but got a decent replacement and a credit towards the new purchase
To broke but got a decent replacement
19. februar 2026
Besvarelse fra Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent customer service from Ste & Jeff
Excellent customer service from Ste and Jef at Richer Sounds. Both were professional, helpful, and quick to resolve everything for me. Really appreciate how smoothly they handled things - Great experience overall.
13. februar 2026
Besvarelse fra Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
Fantastic value for money and brilliant customer service
I bought a Yamaha AC receiver and signed up to Richer Sounds VIP account to avail myself of £10 off first order. When I went through to payment it didn’t show £10 VIP membership discount. I contacted customer services and spoke to Geoff. Geoff was friendly and sorted it out immediately sending me a link to pay with the £10 off. The Yamaha receiver was the cheapest I could find and it’s absolutely brilliant. I put my Pro- ject record deck and 5 wired speakers through it. I’m 64 so I’m now going down memory lane playing my vinyl records… fantastic- would highly recommend it and Richer sounds.
19. februar 2026
Besvarelse fra Richer Sounds - Telesales
Thank you for your wonderful feedback
Always friendly and ready to explain…
Always friendly and ready to explain differences between products and help you make the right decision.
18. februar 2026
Besvarelse fra Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The Cello small TV arrived the next…
The Cello small TV arrived the next day. easy to set up.
Very good service thank you
18. februar 2026
Besvarelse fra Richer Sounds - Telesales
Thank you for your wonderful feedback
Great customer service and very helpful…
Great customer service and very helpful and delivery on time
16. februar 2026
Besvarelse fra Richer Sounds - Telesales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful friendly sales assistant
Helpful friendly sales assistant, went above and beyond to secure the item I wanted. Item arrived quickly and I love it.
16. februar 2026
Besvarelse fra Richer Sounds - Telesales
Thank you for your 5 star review!
Besvarelse fra Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Bricks and mortar service, but internet prices
The telephone sales person was knowledgeable and inspired confidence that I was dealing with a real company that knows its business. The fact that they were as good as their word and beat a remarkably good internet price I had seen via Which? genuinely surprised me. Delivery was spot on.
7. februar 2026
Besvarelse fra Richer Sounds - Telesales
Thank you for your 5 star review!
Great advice before sale and after…
Great advice before sale and after delivery, spoke to John - very helpful
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Great service and value
Great service and value
We needed to replace our TV and were offered an excellent deal through Richer Sounds with quick and efficient delivery. Thanks!
10. februar 2026
Besvarelse fra Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
What can you say against Richer Sounds?
What can you say against Richer Sounds?
A great range of Hi-Fi products at the best prices and best guarantee available.
Super quick delivery that was unexpected.
New amp installed and working beautifully.
29. januar 2026
Besvarelse fra Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
A bit longer to order, but I like the ethos
Being a non-phone user it took a bit of an email exchange to order what I needed, but the customer service agent was very helpful.
And the order took longer to arrive than if I'd have ordered it off 'the other place'.
I was a little surprised that there was no Richer Sounds bumpf in the box when the item arrived, so it looked like perhaps it was drop-shipped?
But I like the ethos of the company, so that's why I like to buy from them.
11. februar 2026
Great price and service fast delivery…
Great price and service fast delivery as well what more do you need
10. februar 2026
Besvarelse fra Richer Sounds - Telesales
Thank you for your wonderful feedback
Besvarelse fra Richer Sounds - Telesales
Thank you for your wonderful feedback
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