I cannot fault Richer Sounds in Southgate or their approach to customer service. They have bent over backwards to help resolve a problem with my vinyl player and Dan was an absolute superstar. He li... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very helpful staff on phone call regarding my purchase. Knew exactly the product I was enquiring about and the sale went through seamlessly. Have used Richer Sounds before and the standard of employee... Se mere
Virksomheden har svaret
Recently bought LG OLED48C54LA after popping in to see the various Tv's. A great choice which was recommended by the guys in Southgate. Excellent service, outstanding service ,very helpful and next da... Se mere
Virksomheden har svaret
We’ve bought a few tv’s from Richer Sounds, Southgate and have been served by Dan. We’ve always received fantastic customer service and expert advice. The staff here are knowledgeable and the p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
157-159 High Street, N14 6BP, London, Storbritannien
- 0333 900 0085
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The viewing studio was good and the…
The viewing studio was good and the price was good too and the manager Ali who dealt with us was really helpful and informative
29. december 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Besvarelse fra Richer Sounds - Southgate
Thank you for your 5 star review!
LG OLED48 C54 purchase
Usual efficient experience at Richer Sounds. I had already done my research on the TV I wanted so it was a quick vist to RS to purchase.
The sales assistant was able to offer a speedy delivery at no extra costs that was expected and a welcome gesture.
27. december 2025
Besvarelse fra Richer Sounds - Southgate
Thank you for your 5 star review!
Purchased TV at the Southgate branch
Researched the tv I wanted and found it at Richer Sounds. I called the store in Southgate and spoke to Mac. I purchased the television with him over the phone and he placed the order. He was very helpful and made the process easy, thankyou very much. Recieved my order quicker than anticipated and Im very happy and enjoying my new purchase 😁
26. december 2025
Besvarelse fra Richer Sounds - Southgate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent Customer Experience
Super assistance provided when picking up my turntable.
22. december 2025
Besvarelse fra Richer Sounds - Southgate
Thanks for your kind review, we look forward to your next visit.
Good old fashion service
Fantastic service from Mak at the Southgate branch. I wanted a Sony Bravia TV which was out of stock but Mak recommended a Mitchell and Brown TV as an alternative and I’ll have to say it was a good choice.
Great experience as always at Richer Sounds.
20. december 2025
Besvarelse fra Richer Sounds - Southgate
Thank you for your wonderful feedback
Besvarelse fra Richer Sounds - Southgate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Besvarelse fra Richer Sounds - Southgate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
18. december 2025
Besvarelse fra Richer Sounds - Southgate
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Southgate
Thank you for your wonderful feedback
Besvarelse fra Richer Sounds - Southgate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent product at an excellent price…
Excellent product at an excellent price using price match to beat a competitor. Had a call from the store when there was a delivey delay. Excellent service from Richer Sounds as usual.
13. december 2025
Besvarelse fra Richer Sounds - Southgate
Thanks for your 5 star review, we look forward to seeing you again next time
Great customer service in shop and…
Great customer service in shop and advice. Prompt delivery
12. december 2025
Besvarelse fra Richer Sounds - Southgate
Thank you for your 5 star review!
Tv is fantastic price was good and…
Tv is fantastic price was good and service good
11. december 2025
Besvarelse fra Richer Sounds - Southgate
Thank you for your 5 star review!
Great guys!
I have bought from Richer Sounds before and was very happy with their service, and especially their 6 year guarantee, which I had occasion to use recently after 4 years when the TV broke. Excellent! So when I wanted to buy a projector I saw they again were offering the same guarantee so I went to them and they were very helpful, and quick to deliver my projector, which I'm very happy with. 5 star service. Thanks.
28. november 2025
Besvarelse fra Richer Sounds - Southgate
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds - superb for Electronics!
Richer Sounds - superb for Electronics!
Time and time again, Richer Sounds give great advice, sell great products and support you after the sale.
30. november 2025
Besvarelse fra Richer Sounds - Southgate
Thank you for your 5 star review!
I have been buying AV equipment from…
I have been buying AV equipment from Richer Sounds Southgate for many years now. The staff knowledge and professionalism has always been second to none and a special mention must go to Dan who is my go to man for all my requests. He always gives me the best advice and the best opinions of what to buy. Just fantastic service all round.
9. december 2025
Besvarelse fra Richer Sounds - Southgate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer Sounds are very helpful and very competitive in pricing
Every one of the staff were very friendly and helpful, especially Dan. They were very patient too.
6. december 2025
Besvarelse fra Richer Sounds - Southgate
Thanks for your kind review, we look forward to your next visit.
Disappointed yet again. (UPDATED)
Surprise surprise, another (second of two) bad experiences from Richer Sounds (Southgate store) on this occasion.
Called to inquire about set of Fyne Audio F301i speakers to arrange an audition. The gentleman informed me that they had none in the store but he would source a set in 2/3 days and get back to me for an appointment in the store. When I inquired they were retailing for £179.00. 5 days later no call and the price has gone up to £219.99.
Needless to say I should have learned my lesson the first time doing business with Richer sounds London Bridge who managed to “Lose” my B&W speakers in transit and not be able to replace them (refund was issued)
Totally given up with these guys and will be using AV.com who get the item to you next day or within 48hrs no questions asked. All while being the exact same price as Richer sounds.
Be warned, the service is certainly not what it used to be 12 years ago when I started using them. You will likely get what you need but not without going through some drama first.
As requested by Richer sounds I have submitted the contact information both through Trust pilot and via the email address you have provided.
UPDATED 17/12/25
Richer Sounds Customer care team reached out to discuss the above experience which was quiet a rare thing to happen now a day's.
After a constructive conversation there seemed to be some miss communication and the issue has been resolved with a satisfactory outcome. I have purchased the speakers successfully and the original discounted price was honored, with a further discount for the inconvenience.
All in all good customer service which is the most important part of any business. As a result I would be happy to use Richer Sounds in the future.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Southgate
Dear Mr Edwards,
I was genuinely concerned to read of what has happened with our Southgate store recently, made all the more disappointing by the fact that this is your second negative experience with us lately, so I can understand how you feel. From investigating with them I think this may have been a breakdown in communication as they have the speakers ready for the demo at the agreed price.
I really appreciate you taking our call of course and allowing us a chance to resolve both issues and am pleased to be able to say we have done so. I sincerely hope you will now be able to join the other 98% of happy customers who review us positively.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.