Richer Sounds - Newcastle Anmeldelser 

2.455
TrustScore 5 ud af 5

4,9

94-96 Clayton Street, NE1 5PG Newcastle, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

For most of my life I've used a well know chain for HiFi/TV/ and other items. Having moved to Newcastle what a difference I've noticed when using Richer sounds. The telephone lines are answered by na... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I was looking to upgrade my old 90's purchased HiFi to a wireless BT setup due to my audio room refurbishment. I first visited the Newcastle store back in May to explore options for a new record deck... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Colin ordered me a Musical Fidelity M6si in the afternoon and it was delivered the next day He is always friendly and welcoming. Thank you Colin

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Just picked up my Samsung soundbar, subwoofer and speaker set from Richer Sounds Newcastle after ordering online. Got a quick call to say it was ready, and the team in store were fantastic. The agent... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. Elektronikbutik
  3. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

  • 94-96 Clayton Street, NE1 5PG, Newcastle, Storbritannien

  • 0333 900 0032

4,9

Fremragende

TrustScore 5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

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4,9

Alle anmeldelser

(2.455)

23.408 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Excellent Serivce.

Mebtiomed to Telesales that I could get my TV cheaper elsewhere, they give me a great discount. Went into store , all was done and ordered within minutes. TV delivered and now installed. Happy so far.
Thank you for exellent servive.

9. marts 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

Excellent experience.

Excellent experience shopping at Richer Sounds Newcastle. I had enquired about the item, price (very good deal) etc. and then just needed to ensure domestic harmony!
I returned and ordered and it was delivered next day!
I'm very pleased with the way everything went. I've bought from Richer Sounds several times and always been very pleased.

5. marts 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Very knowledgeable staff and very…

Very knowledgeable staff and very helpful. Went above and beyond to make sure I got the system I wanted and was suitable for my room.

5. marts 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

Excellent service and price

Excellent service and price. They delivered my new TV when they said they would.

25. januar 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

Outstanding!

First class experience throughout with recent purchase of a new TV. Colin gave excellent advice and customer service right from the first 'phone call through to personally installing the new TV.

Thank you Colin you went above and beyond. You are a star!

9. marts 2026
Uopfordret anmeldelse
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Extremely helpful staff…

Extremely helpful staff (Dale..Newcastle) keen price and an extra year warranty. Delivery when they said with great comms.

4. marts 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Excellent Service from Euan and the Newcastle store.

Excellent Service from Euan and the Newcastle team.. I was seeking a Monitor Audio centre in Ash but they weren't available online..
He sourced one direct from them and had it delivered within a few days and the communication was excellent. Would highly recommend. I will be coming back for the next upgrades.

4. marts 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thank you for your 5 star review!

Bedømt til 4 ud af 5 stjerner

Quality of service and advice is great

Quality of service and advice is great. Purchased new pair of headphones. Only downside is that I've had to purchase a separate headphone amplifier to use them as neither the cambridge amplifier or denon record player has headphone socket. That needs to be shown before customer buys the unit.

4. marts 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thank you for your feedback and I'm glad the service at the Newcastle branch was as you expected. As you rightly say, with no headphone socket, the only way to connect wired headphones to a set up is with a headphone amp. I'm sorry that this was not discussed when you were buying the headphones for whatever reason, and will raise this with the branch.

I hope all is now well with the system of course, but if you do need any help please feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Great advice and service in the shop

Great advice and service in the shop, as always. When my cd player was delivered it was found to be faulty. When I reported this, staff were extremely helpful and quickly arranged for a new cd player to be delivered and the faulty one taken away.

3. marts 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Helpful

Helpful, friendly service. Very polite and knowkedgeable

3. marts 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

Always the best.

I can never give the team at my local Richer Sounds high enough praise. Always helpful and always happy to make a deal where possible. Amazing company.

10. februar 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Rubbish delivery service and that is being very poiite

I got excellent support from the shop and information second to non but it fell apart when it came to delivery. I waited all day on first delivery which was not going to happen. The second day of delivery again I waited in knock on the door and it was my nextdoor neighbour the address was correct for me but not the driver

2. marts 2026
Bedømt til 5 ud af 5 stjerner

Good old fashioned service

Great people to deal with a particular shoutout for Colin, a great price and prompt delivery by their own staff.
All good stuff.

1. marts 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

Good knowledge of products

Good knowledge of products, good price, six year guarantee and free delivery.

28. februar 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Faultless

In store visit to get advice about the options for my budget. Dale answered all my questions and I ordered in store. The TV arrived in 3 working days and the delivery crew were excellent. Can't fault the overall service from Richer Sounds

27. februar 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Great Service

Very knowledgeable, Great service and products

26. februar 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Friendly knowledgeable informative one…

Friendly knowledgeable informative one to one service, great range of products at very competitive prices all this together with a six year no quibble guarantee thrown in. Wouldn’t go anywhere else.

24. februar 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

Staff who are both knowledgeable and helpful

Staff who are very knowlegable about the product range. They were supporting me making a choice of speakers (which is very subjective), rather than pushing a particular product.
They were happy for me to have a second visit to listen to the speakers, before purchasing. Therefore I was confident that I had made the right choice. Which has proved to be the case since I've had them at home

24. februar 2026
Richer Sounds - Newcastle-logo

Besvarelse fra Richer Sounds - Newcastle

Thank you for your 5 star review!

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