We bought a Samsung 43inch TV recently. We dealt with Euan who sorted our collection. After many tries we couldn't get the TV to recognise our broadband router. We rang Euan and he went above a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From the moment I walked through the door at their Newcastle branch I knew I had made the correct decision to buy in-store rather than online. I was looking for a whole house sound system and... Se mere
Virksomheden har svaret
very helpful and knowledgeable staff. Only to happy to demo the speaker system we were looking at but also recommend a different brand / system that would fit our needs and give a better result (also... Se mere
Virksomheden har svaret
Excellent customer support from richersounds newcastle. All the staff were very helpful. Bought many items from this store, their knowledge on the products and after care support is 2nd to none i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
94-96 Clayton Street, NE1 5PG, Newcastle, Storbritannien
- 0333 900 0032
4,9
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A faultless order by phone after…
A faultless order by phone after chatting to a human advisor. Delivery took place within 2 days of ordering a TV.
22. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
If all companies were like richer…
If all companies were like richer sounds, life would be easier and friendlier. I bought a new amp and speakers and had some issues with the people who made the amp. I contacted Richer sounds after the manufacturer decided didn’t help ,they troubleshoot with emails, and when I still couldn’t resolve it and explained I was disabled and that it would be tricky to bring large floorstanding speakers in , they actually came out, double-checked my connections and now it sounds beautiful. They were able to tell me in two minutes something the manufacturers didn’t.
So, you get the best price, long guarantee and customer service who not only know what they are doing but really do help. I’ve been buying equipment from Richer sounds for years and will continue to do so. Thank you very much Newcastle store.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
Nice cosy little store
Nice cosy little store, staff don't try to up sell or force themselves onto you to make a sale and a good range of products to browse.
18. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
very friendly and knowledgeable staff
very friendly and knowledgeable staff, no pushy sales just good advice.Left shop with info we needed to decide on product subsequently purchasing by phone on the same day
16. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great in store knowledge (Dale
Great in store knowledge (Dale, store manager), very helpful recommendation, fantastic product range and very efficient home delivery.
4. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
Excellent Staff in the Newcastle shop
I dealt with the staff at the Newcastle branch when I bought my new speakers and I couldn’t fault them. There was an issue with delivery which they sorted out very quickly to my benefit, thank you.
13. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
Very helpful at their Newcastle store…Floor Standing Speakers
Very helpful at their Newcastle store when I was selecting a pair of floor standing speakers. They set up 3 different pairs to listen to, and organised their delivery, which arrived less than 48 hours later. Many many thanks to Callum, who was so patient, cheers Callum!
14. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thank you for your 5 star review!
Entry level Turntable/Amp/Speakers
Having done some initial research online I went into the Newcastle store looking for further guidance and advise on an entry level turntable/amp/speaker set up.
3 members of staff were present, one of whom immediately introduced himself and listened to my inquiry/requirements/limitations.
Over the following 45 minutes various options were discussed and a couple set up in the demonstration room.
I left with an order placed and advise as to how to set it up once delivered.
Having had the pleasure of listening to the equipment for a week now I am a very satisfied customer.
13. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Besvarelse fra Richer Sounds - Newcastle
Thank you for your wonderful feedback
EXCELLENT PRODUCTS & EXCELLENT SERVICE…
EXCELLENT PRODUCTS & EXCELLENT SERVICE FROM ALL OF THE STAFF AT RICHER SOUNDS NEWCASTLE
5. december 2025
Besvarelse fra Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
Great and friendly service as always.
Great and friendly service as always.
Ewan gave me as much time as I needed answering all my technical questions and gave me a follow up call to advise on connections.
Thanks again.
10. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thank you for your 5 star review!
Keep sending me this experience form…
Keep sending me this experience form that I have filled in!
10. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thank you for your review, although I’m genuinely sorry for the frustration caused by receiving the same feedback request more than once, which is understandably annoying. Our Trustpilot invitations are triggered automatically from our emailed receipts, so we’ve raised this with them to investigate why multiple invites were sent.
Having since spoken to you directly I’m pleased we were able to get everything resolved, of course if you do receive any further duplicates, please drop us a quick email and we’ll take it up with Trustpilot straight away.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Always shop at richersounds
Always shop at richersounds, 30 years a customer 👍
Excellent service from Euan and the newcastle crew.
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Brilliant from start to finish…
Richer Sounds Newcastle were brilliant from start to finish. I’d been in the market for a new OLED TV for months, and patiently waited until the model I wanted dropped in price. As promised, RS then beat that price and offered a better warranty, all without fuss over email. The TV was then delivered the very next day at no extra cost. A pleasure to deal with - would highly recommend.
9. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
Best in town or anywhere else.
Good value. Excellent tv. Delivered quickly. The customer service is 2nd to none. Love the 6 year guarantee. I would highly recommend this company. I wouldn't buy from anywhere else now. It's the quality and that's so hard to find these days. Love them.
6. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Excellent service at Richer Sounds Newcastle. I had decided to upgrade my cd player, headphones, and possibly purchase a turntable too. After a bit of online research, I went into the shop for a chat. The staff were extremely helpful and knowledgeable and took their time to explain everything and answer my questions. It is also very useful that they have a room where you can try the equipment you are considering to make sure the sound is right for you. After a couple of visits I left with my new purchases and I am thrilled. Top marks for service and choice. I would highly recommend.
7. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thank you for your 5 star review!
An asset to the high Street
Non judgmental in regards to my lack of tech knowledge. HONEST, GREAT VALUE..an asset to the high Street. Staff are attentive and professional.
7. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Outstanding customer service.
6. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent staff
Excellent staff. Helpful and knowledgeable. Turntable recommendation is brilliant and really easy to use. Will definitely be back for more equipment in the future
6. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very knowledgeable and helpful and I…
Very knowledgeable and helpful and I got a perfect system, Richer Sounds will be my go to for audio visual equipment.
4. april 2026
Besvarelse fra Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
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