I always feel that at richer Sounds, I’m given advice that most clearly fits my requirements . The equipment I’ve bought there has proved to be well-suited to my wishes and needs, and when I’ve had di... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
A charming young man went to great trouble to secure me the very last RC for my old OPPO Blu-Ray, I had been looking at one on Ebay for £300 and he got me a new one for £25! I can't use my player with... Se mere
Virksomheden har svaret
Spoke to David and explained what we were looking for, helped us choose the right TV for our refurbished kitchen. Probably the 5th TV we have had from Richer Sounds. Only disappointment was their deli... Se mere
Virksomheden har svaret
10 years after buying my last TV from richer sounds I returned to but my new TV and was shocked to have been served by the same guy. Knowledgeable and great customer service backed by a great warrant... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
1-5 Berry Street, L1 9DF, Liverpool, Storbritannien
- 0333 900 0030
5,0
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Click & collect item for record brush
Click & collect item for record brush. No messing, quick delivery to store and was contacted as soon as the item landed 👍
2. juli 2026
Besvarelse fra Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
The people in the store reminded me…
The people in the store reminded me what’s it’s like to buy in a real store! Good serve, good knowledge of equipment and helpful from start to finish. Much better than buying online!
30. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent customer service and very good advice and recommendations.
I always feel that at richer Sounds, I’m given advice that most clearly fits my requirements . The equipment I’ve bought there has proved to be well-suited to my wishes and needs, and when I’ve had difficulties with new equipment, the shop has given me excellent after sale support. The people in R/S are very knowledgeable and have a really positive attitude towards customers. It’s a shop I enjoy visiting, and trust.
3. januar 2026
Besvarelse fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Besvarelse fra Richer Sounds - Liverpool
Thank you for your wonderful feedback
Friendly informative staff
Friendly informative staff. No hard sell. 6 Yr warranty. Whole experience was smooth and pleasant. (Liverpool shop)
28. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service sales staff were helpful…
Great service sales staff were helpful and and friendly very happy with my purchase thank you
27. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
10 years after buying my last TV from…
10 years after buying my last TV from richer sounds I returned to but my new TV and was shocked to have been served by the same guy. Knowledgeable and great customer service backed by a great warranty makes it a no brainer.
26. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thank you for your 5 star review!
Besvarelse fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The personal touch goes a long way
The store manager was very knowledgeable and listened to our needs. Very patient and worked out a decent deal on our purchase. Then my order arrived a day early so a positive experience from start to finish
20. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thanks so much for your positive feedback, which was great to read including the early delivery! We hope to see you again, and next time attain that last fifth star.
The Customer Experience team
Expert advice
Expert advice, friendly, professional service.
Prompt delivery
Great speakers
23. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thank you for your 5 star review!
No problems with the purchase at any…
No problems with the purchase at any stage in the process and prompt delivery. Keen price too.
23. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
A charming young man went to great…
A charming young man went to great trouble to secure me the very last RC for my old OPPO Blu-Ray, I had been looking at one on Ebay for £300 and he got me a new one for £25! I can't use my player without the RC as it is on a very low unit and I am disabled so getting down on my knees simply isn't an option. I have recently had an appalling experience with John Lewis and Miele which left me without a fridge, or my £1400, for over 7 months. They treated me with complete contempt playing pass the parcel with the blame, so I REALLY do know what good customer service looks like, and I got it at Richer Sounds!
18. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Besvarelse fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The service was fantastic
The service was fantastic. Delivery driver was very pleasant and prompt. The 6 year guarantee is a game changer!
I couldn't recommend Richer Sounds any more.
16. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Had to wait a little while before I was…
Had to wait a little while before I was seen to, other than that, a very helpful member of staff saw to my needs.
17. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thanks for taking the time to leave your review. I’m sorry to hear there was a wait before you were seen, although I’m pleased the service you received once engaged was helpful.
We’ll share this feedback with the store to review how we’re managing busy periods and
if there’s anything further you’d like to add, please feel free to get in touch via the address below...
seniorcomplaintsteam@richersounds.com
Many thanks
The Customer Experience Team
Excellent service as usual
13. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thank you for your 5 star review!
Great experience with Richer Sounds Liverpool
Rang up checked TV was in stock, drove over parked at the side of the store went in paid for the item, helped to the car with it, and job done.
Great value best price around and free sound bar arrived next day as it wasn’t in stock. Great customer service and 6 year warranty to boot what’s not to love about Richer Sounds
15. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thank you for your wonderful feedback
Great Service as Usual
Spoke to David and explained what we were looking for, helped us choose the right TV for our refurbished kitchen. Probably the 5th TV we have had from Richer Sounds. Only disappointment was their delivery partner who to be honest has been very hard work!!
2. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I have shopped at Liverpool several…
I have shopped at Liverpool several times and have always received helpful and knowledgeable advise, excellent service. Well done
13. juni 2026
Besvarelse fra Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
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