Had an issue with a speaker that needed a suspected firmware update. Was nervous about doing myself so took it to the Kingston store (where the purchase had been made) to see if it was in fact the r... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Had an issue with a speaker that needed a suspected firmware update. Was nervous about doing myself so took it to the Kingston store (where the purchase had been made) to see if it was in fact the r... Se mere
Virksomheden har svaret
Dan is Friendly and knowledgeable and you always get the best deals. Brilliant communication with the staff and always available at the drop of a hat for any questions. Solution based. Richer Sounds f... Se mere
Virksomheden har svaret
The staff are very knowlegable and don't put excessive pressure to buy something. They listened to what I needed and wanted, set up a second system to demonstrate to give me options and were very help... Se mere
Virksomheden har svaret
I phoned ahead to check availability of product and Terry was professional and efficient and when I arrived at store I was welcomed by his colleague (possibly manager) who called Terry and he continue... Se mere
Virksomheden har svaret
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
72A Richmond Road, KT2 5EL, Kingston, Storbritannien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Richer Sounds always offer an excellent service. Competitive prices and knowledgeable, helpful, staff.

Besvarelse fra Richer Sounds - Kingston
It’s always so reassuring to purchase from Richer Sounds when their stock can be accompanied with a 6yr guarantee and a reliable home delivery service.
Big thanks to the staff at Kingston branch.

Besvarelse fra Richer Sounds - Kingston
Had an issue with a speaker that needed a suspected firmware update. Was nervous about doing myself so took it to the Kingston store (where the purchase had been made) to see if it was in fact the required solution.
Terry was great, ran thru it all with me and then did the upgrade on my behalf to ensure it was done properly. Top service!

Besvarelse fra Richer Sounds - Kingston
Being able to talk to one helpful customer adviser several times to get information, advice, prices and sort delivery and collection dates.

Besvarelse fra Richer Sounds - Kingston
The staff are very knowlegable and don't put excessive pressure to buy something. They listened to what I needed and wanted, set up a second system to demonstrate to give me options and were very helpful in deciding what to buy.

Besvarelse fra Richer Sounds - Kingston
Dan is Friendly and knowledgeable and you always get the best deals. Brilliant communication with the staff and always available at the drop of a hat for any questions. Solution based. Richer Sounds forever!!

Besvarelse fra Richer Sounds - Kingston
Went to pick up for collection. Friendly staff and quick collection

Besvarelse fra Richer Sounds - Kingston
I phoned ahead to check availability of product and Terry was professional and efficient and when I arrived at store I was welcomed by his colleague (possibly manager) who called Terry and he continued to be professional and we discussed other products before I made my purchase. Highly recommend and will use again. 10 out of 10

Besvarelse fra Richer Sounds - Kingston
Great experience at Richer sounds, got good advice from helpful staff and the order and collection of the TV was very smooth. Would recommend.

Besvarelse fra Richer Sounds - Kingston
Was very easy to buy a new tv from these guys. Im very happy with the service too..

Besvarelse fra Richer Sounds - Kingston
Outstanding service, and Sunil was only too happy to explain the set up and outstanding features of the new purchase of a larger TV.
Very happy to have free 6 year guarantee
I have been a loyal customer of Richar Sounds for over 12 years and they are always more than happy to ensure I have ongoing service.

Besvarelse fra Richer Sounds - Kingston
My original tv stopped working 5yrs and 9 months into the 6yr warranty period, I called customer service who advised me the tv was no longer made nor could be repaired I was offered a figure of compensation towards a new tv, no ifs nor buts no quibbling. TVs have progressed a lot in 6 yrs therefore the offer would have bought a better spec tv than the tv I had. I accepted the offer added more £ and bought an even better spec tv. Customer service arranged this for me very easily and quickly, I called my local store who arranged a new tv which was delivered in two days of my original call to customer service. Five stars.

Besvarelse fra Richer Sounds - Kingston
Very helpful staff, reserved a TV model for me and gave me a great price on it. Would definitely shop here again.

Besvarelse fra Richer Sounds - Kingston
Staff were ready to discuss issues and options, took time to describe alternatives and gave reasoned arguments for suggested solutions

Besvarelse fra Richer Sounds - Kingston
I wanted to buy 32in TV and there was Hisense for £199, but Costco did same model for £159. RS couldn’t price match (they I have to say include the membership £ in comparison which is ridiculous) but they did offer me A Cello TV (with 7 years warranty) with massive reduction down to £179. I really always like to buy all my AV from RS as I get good advice. They did enough to tempt me and i collected next day at Stockport branch.

Besvarelse fra Richer Sounds - Kingston
The speakers had been ordered via click-and-collect. The staff at the collection branch in Kingston were courteous and helpful, and also advised allowing the speakers a play-in time - and to avoid driving them at a loud volume too soon.

Besvarelse fra Richer Sounds - Kingston
Friendly bunch of guys and very professional. No issues and a pleasurable experience.

Besvarelse fra Richer Sounds - Kingston

Besvarelse fra Richer Sounds - Kingston
Carl was extremely helpful efficient and professional. Has sorted an ongoing problem with our TV. Thankyou.

Besvarelse fra Richer Sounds - Kingston
As always an inshore shopping experience with real human beings who can be advise and guide your customers.

Besvarelse fra Richer Sounds - Kingston
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.