Long term customer and richer sounds continue not to disappoint and live up to my high expectations Great prices , great service and (In the past ) great customer service No bullshit just a goo... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Simon our salesperson was very informative about the item and showed all the features with great patience. He also advised of a deal that was available. He did not pressure in any way. The product ( A... Se mere
Virksomheden har svaret
Helpful and knowledgeable member of staff. Good to talk to someone rather than only looking on internet. The option of collecting from shop or a free delivery useful ( chose collection). Out of sto... Se mere
Virksomheden har svaret
I contacted Richer sounds in Glasgow and spoke to Jordan with regards to getting demo of Wharfedale EVO 5.4 speakers. I had watched many you tube reviews and I felt I needed to hear for myself. Delive... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
57 Jamaica Street, G1 4NN, Glasgow, Storbritannien
- 0333 900 0038
4,9
Fremragende
5 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great value for money
Great value for money, very friendly and helpful staff.
Would definitely shop here again.
1. maj 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Superb service .
Superb service .
Product arrived less than 24 hours from ordering .
Contact via email could not be faulted .
30. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for your 5 star review, we look forward to seeing you again next time
Got caught up in traffic
Got caught up in traffic, shop would have been closed when I got there if gentleman hadn’t waited for me. Beat that. Bought my last TV there 15 years past, best price took me back again
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Glasgow
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Glasgow
Thanks for your 5 star review, we look forward to seeing you again next time
Was looking for new phono leads
Was looking for new phono leads. I got exactly what I wanted at a great price. Excellent customer service as always.
18. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for your 5 star review, we look forward to seeing you again next time
The staff were very knowledgeable
The staff were very knowledgeable, without being overbearing. They demonstrated the Bookcase speakers I purchased and even gave me a discount since I was a VIP member.
25. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for your kind review, we look forward to your next visit.
Great service in Glasgow store
Great service in Glasgow store . Very knowledgeable and patient . Got what I wanted @ a great price . Fast next day delivery too .
23. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
We have been buying all our audio items…
We have been buying all our audio items for years with this company. Staff are all very welcoming and friendly especially David with his excellent customer care , expertise,and product knowledge. Nothing he can't help with ! Value for money and always excellent products . Will continue to use Richer Sounds as they are the best .
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Glasgow
Thank you for your wonderful feedback
Richard
Richard, was great help with the decisions I had made for my purchases, he matched the price by the competitors without any hesitation once he had verified.
22. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The Manager at Glasgow gave me the info…
The Manager at Glasgow gave me the info I needed to make the right purchase. I had been struggling to find any CD player that would output via Bluetooth to my Sony headphones. Problem solved and a big THANK YOU.
8. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent advice and assistance from…
Excellent advice and assistance from David, Stephen and Jordan. System is now up and running and sounding fantastic.
20. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent product at a competitive…
Excellent product at a competitive price .
Great courteous service and any questions asked were given with full detail of the product .
19. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for your great feedback and for supporting local business.
Helpful staff at Glasgow
Helpful staff at Glasgow. Although everyone was busy they still made time for me when choosing my purchase (earphones)
13. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thank you for your wonderful feedback
Good advice done the job
18. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thank you for your wonderful feedback
Delighted with the service I received…
Delighted with the service I received in the shop in Glasgow
16. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
Mixed experience but Richer Sounds got in touch to make amends.
When I phoned the store, Simon (I think was his name!) was superb. He ordered in the speakers I was looking for, which arrived in less than 24 hours, and cost even less than Amazon. Seemed a really lovely guy, too.
Service at the shop itself was less positive. The guy at the counter tried upselling an expensive HDMI cable which wasn't compatible with the speakers I had chosen. I asked about the best way to set them up, and showed an example of my current setup, and he just shrugged. I ended up picking the right cables based on my own guesswork.
UPDATE: The Richer Sounds team got in touch after this review and were genuinely apologetic and wanted to make amends. They took the negative aspects of this review very seriously and apologised wholeheartedly. Customer service was great from Ashley and the team there.
13. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for taking the time to leave your review, I’m sorry to hear that your experience in store didn’t quite match the initial positive impression.
We’ve spoken with the colleague involved, who has held their hands up to making a mistake with the recommendation. You should always feel confident that any advice we give is right for your setup, so it’s disappointing to hear this wasn’t the case on this occasion. We’re addressing the experience you’ve described with the appropriate training to make sure it’s learned from.
In the meantime, I’ll arrange for our customer service team to get in touch to check everything is working as it should with your speakers and to help resolve things for you..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Once again the service is received from…
Once again the service is received from Stephen was first class. The Panasonic unit has an excellent clear sound, especially f9r rock music.
Thanks again much appreciated
15. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
great service!
great + friendly service over the phone, sorted me out with a discount / free shipping and the correct cables for my new sub :-)
12. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great advice and service from Dean love…
Great advice and service from Dean love the speaker stands
12. april 2026
Besvarelse fra Richer Sounds - Glasgow
Thanks for your kind review, we look forward to your next visit.
When phoning
When phoning, you speak with someone at the end of the line. This matters.
11. april 2026
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