I popped in having had them reserve an open box item for me over the phone and it was put aside for me as expected. The item was brand new, just an opened box so a great saving over the already gre... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Purchased an LG OLED65G6; a 5 star TV and a 5 star service provided by Jason and his team. This is not the only TV I have purchased from Richer Sounds Cheltenham and the service has always been excel... Se mere
Virksomheden har svaret
After looking online I decided I wanted a Ruark R3S in grey colour. I went to my local Richer Sounds in Cheltenham as their price was identical to other retailers (online or store) and I was able to... Se mere
Virksomheden har svaret
Very helpful and knowledgeable staff. They tried hard to make sure the television was right for me and satisfied my needs. The Samsung oled tv is an amazing product, a fabulous picture and the set l... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
31 High Street, GL50 1DX, Cheltenham, Storbritannien
- 0333 900 0057
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Purchased an LG OLED65G6
Purchased an LG OLED65G6; a 5 star TV and a 5 star service provided by Jason and his team.
This is not the only TV I have purchased from Richer Sounds Cheltenham and the service has always been excellent.
13. maj 2026
Besvarelse fra Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Cheltenham
Thank you for your 5 star review, it’s lovely to read your comments.
Personal touch long guarantee fantastic…
Personal touch long guarantee fantastic delivery service and cheaper than currys etc for same Tv.
13. maj 2026
Besvarelse fra Richer Sounds - Cheltenham
Thank you for your 5 star review!
Open box bargain
I popped in having had them reserve an open box item for me over the phone and it was put aside for me as expected.
The item was brand new, just an opened box so a great saving over the already great priced new item.
The staff were very helpful as always and a pleasure to deal with.
Richer Sounds are perhaps the only company I still wholeheartedly recommend after being a customer for many years!
12. maj 2026
Besvarelse fra Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds always offer great advice…
Richer Sounds always offer great advice and service. My Marantz and Monitor Audio order was no exception. The items were delivered in perfect condition within two days of placing my order on a Sunday.
10. maj 2026
Besvarelse fra Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
I ordered aPhilips record player online…
I ordered aPhilips record player online and it was delivered to a Richer Sounds shop within three days from where I collected it. Staff at the shop were polite and helpful which added unto excellent service.
9. maj 2026
Besvarelse fra Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Couldn't be more helpful
Couldn't be more helpful. Spoke to Amanda and Luke who were both friendly and knowledgeable.
9. maj 2026
Besvarelse fra Richer Sounds - Cheltenham
Thank you for your 5 star review, it’s lovely to read your comments.
Great staff and product range, very competitive prices too
Very helpful and knowledgeable staff. They tried hard to make sure the television was right for me and satisfied my needs.
The Samsung oled tv is an amazing product, a fabulous picture and the set looks terrific too.
TV Samsung qe48s90f
7. maj 2026
Besvarelse fra Richer Sounds - Cheltenham
Thanks for your great feedback and for supporting local business.
The product was not properly described
The product was not properly described. I was assured I would have a full wireless system so i was disappointed to find that I had a cable linking the two rear speakers.
I don’t blame the staff in Cheltenham for this – they were extremely helpful as always. It’s more the fact that Samsung poorly describe their products.
7. maj 2026
Besvarelse fra Richer Sounds - Cheltenham
Thank you for your feedback, although I was of course sorry that you weren't completely happy with the product.
I've spoken directly with the store team who I understand have since contacted you to arrange exchange or refund, but your preference was to keep the unit. I will of course pass your comments to the supplier, and run through the issue with the colleagues so they can try and avoid a similar misunderstanding in the future.
Of course if you would like to discuss this further at all please do get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent customer service and a great…
Excellent customer service and a great bargain. Shout out to Ben at cheltenham
6. maj 2026
Besvarelse fra Richer Sounds - Cheltenham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very pleased with Ruark R3S purchase
After looking online I decided I wanted a Ruark R3S in grey colour. I went to my local Richer Sounds in Cheltenham as their price was identical to other retailers (online or store) and I was able to not only see the unit but also listen to how it sounded. The staff were friendly and efficient; they did not have the grey option in stock but the assistant tracked down a unit at another branch for delivery. Free delivery via DPD took three days. Overall, I am very pleased with the R3S and the service I received from Richer Sounds.
5. maj 2026
Besvarelse fra Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Cheltenham
Thank you for your 5 star review, it’s lovely to read your comments.
i have been coming for 25 odd years
i have been coming for 25 odd years. always an impeccable service, and post-sale support
29. april 2026
Besvarelse fra Richer Sounds - Cheltenham
Thanks for your great feedback and for supporting local business.
Richer Sounds are a great company to…
Richer Sounds are a great company to use.
I had to give back word on a purchase I was making. They sorted out a refund with no hassle at all.
1. maj 2026
Besvarelse fra Richer Sounds - Cheltenham
Thanks for your great feedback and for supporting local business.
My tv went wrong sent me a loan tv and…
My tv went wrong sent me a loan tv and got it sorted in just over a week thank you that extra year you give people saved me that’s why I always buy from richer sounds
1. maj 2026
Besvarelse fra Richer Sounds - Cheltenham
Thanks for your great feedback and for supporting local business.
Speedy delivery to the shop for pickup
Speedy delivery to the shop for pickup, and friendly staff.
30. april 2026
Besvarelse fra Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service and great price
Excellent service and great price. Friendly staff, thank you Mandy and Richard, Cheltenham branch Thank you
27. april 2026
Besvarelse fra Richer Sounds - Cheltenham
Thanks for your great feedback and for supporting local business.
Straightforward and immediate advice…
Straightforward and immediate advice in shop, easy transaction. Prompt delivery and setup service
27. april 2026
Besvarelse fra Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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