Richer Sounds - Brighton Anmeldelser 

2.581
•
TrustScore 5 ud af 5

4,9

54 London Road, BN1 4JE Bridhton, GB

•

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I have bought many TVs from you and wouldnt go anywhere else. People I speak to are always very knowledgeable of the product which very often has a six year extended guarantee for added piece of mind.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

From first contact with Jay at Brighton Shop Richer Sounds did what I had hoped for. His advice on the choice of TV was detailed and accurate for I checked it with Which Magazine for accuracy! At eac... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I purchase all of our music tech at Richer Sounds who never cease to offer great advice. They are always honest and help to steer me in the right direction to get the best option for the best price. T... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

If I want to buy a TV or anything hi fi I will always come to Richer Sounds. On this occasion I was buying a Ruark radio. Always a friendly visit, item not in the shop but ordered from stock and arriv... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. også i
  3. Elektronikbutik
  4. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(2.581)

24.562 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Jay was great from start to finish

Jay was great from start to finish. He gave clear advice and made my decision very easy to choose a new TV. Thanks again for your assistance

20. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Fantastic experience from Richer…

Fantastic experience from Richer Sounds. Ordered a new TV online and it was delivered to the Brighton store within two days. Pick up was super easy, and when I phoned to check arrangements, Nick was very friendly and helpful. Highly recommended.

15. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

Very clear and friendly advice

Very clear and friendly advice. Came away feeling confident I’d made the right choice

20. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

The guys in Brighton are absolutely…

The guys in Brighton are absolutely brilliant, no request is too small. Really, really helpful.
Thanks to the team - we'll be back for all our hi-fi needs

20. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Staff and service

19. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Professional, friendly and expert advice.

I couldn’t fault the service from the first interaction with Charlie. Professional, expert advice and friendly interactions. Thank you.

18. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Bedømt til 4 ud af 5 stjerner

Great support in resolving issue.

Richar Sounds, very proactive if fixing issue with new TV. Great service😊

14. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

I was really sorry to read your feedback and there has obviously been some confusion here as the TV you have purchased whilst does have a Google operating system, does not list Freely as being supported. The last thing we would want to do is intentionally inconvenience customers, and I will follow up with the store to find out why you received that advice, and ensure the correct technical training is arranged.

In the meantime, our customer service team will be in touch to get this resolved asap, and apologies again for the obvious hassle..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

The sales manager Jay

The sales manager , Jay , gave us a very positive greeting when we entered the store. He explained that the radio we wanted was not on stock , but next day home delivery could be arranged . He also went through the various features of the radio and gave his opinion of the performance . Excellent all round

12. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Excellent sevice

I came to your shop with a question about a soundbar that I had previously bought from you. My question was dealt with promptly and a solution quickly identified. Excellent courteous service throughout and to which I have been accustomed since I first bought from you decades ago. Great service - thank you

17. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Great to deal with.

Always a great experience buying from these guys. Very knowledgeable, super helpful and no misleading sales speak.

20. marts 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

I contacted Richer Sounds in Brighton…

I contacted Richer Sounds in Brighton by phone for some advice regarding a turntable and speakers. Spoke with Toby who was great and I booked a demonstration at the Brighton branch for the following day. Toby greeted me and demonstrated the turntable and speakers – advised me to bring my own vinyl with me in order to compare the sound to that of my existing system. Great experience in every way – warm welcome in the store, cup of coffee, great advice and knowledge along with expertise. What a pleasure to deal with a company where the staff know every detail about their products as well as there being no high-pressure sales tactics. Left the store feeling great, having purchased a turntable and speakers with home delivery promised for the following day. I recommend Richer Sounds unreservedly. Thank you, Toby, for all your help and advice – it is greatly appreciated and valued. Richer Sounds are my number one port of call for all things related to HiFi / TV.

22. juni 2026
Uopfordret anmeldelse
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

It’s always amazing

It’s always amazing. Friendly, knowledgable, non- pushy staff who give you their time before, during and after purchase. Richer Sounds are one of the businesses that prove it can be done well. Especially our Brighton branch.

15. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

The team were just amazing at the…

The team were just amazing at the Brighton store. A tv i had bought had gone wrong. They found a replacement and arranged delivery quickly and efficiently. Superb!

6. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Bedømt til 5 ud af 5 stjerner

Good service

Item ordered over the phone but had an issue with it as was not playing CD so took to local shop and arranged for a replacement to be sent. Same issue with the replacement so went for a different brand at same price and this has been fine. Very helpful in shop and when speaking to customer services on phone.

14. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Assistant Jay was extremely helpful… all good.

Assistant Jay was extremely helpful providing me with answers to many questions.
The satellite recorder arrived promptly and was easy to set up.

12. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

I visited Brighton shop

I visited Brighton shop, reluctantly, following recommendation.
I was absolutely delighted by the very professional way my enquiry and multiple questions were dealt with. Made quite a substantial order with confidence. Delivery and follow up first class

11. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Great TV, Great experience

TV i wanted was out of stock soo was given a discount on the next one that was, fair price and great delivery and pick up of old TV (Paid £20 for). Great customer service and quick delivery and great product

11. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Richer Sounds Brighton

Just been to Richer Sounds and purchased a pair of Bowers & Wilkins headphones, I have to say the service from Toby excellent and all the staff was fantastic, I would highly recommend this shop to my friends.
Regards Clive 🙏🙏🙏🙏

10. juni 2026
Richer Sounds - Brighton-logo

Besvarelse fra Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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