I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go... Se mere
Virksomheden har svaret
As always, friendly, helpful, knowledgeable staff. Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies. Very happy and would... Se mere
Virksomheden har svaret
This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden we... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
4A York Place, London Road, BA1 6AE, Bath, Storbritannien
- 0333 900 0088
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service from Fred in the Bath…
Excellent service from Fred in the Bath store and the guys who fitted a new bracket for me
12. januar 2026
Excellent follow service and competitive prices.
Very helpful in explaining the comparison of Denon 2800 and Sony 1000 surround sound amplifier.
Post sales support was excellent with Shaun as there had been a short technical query and error on invoice which resolved and corrected very quickly.
Thank you
8. januar 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Talking to humans in a shop is way better than online!! :)
I was browsing online but couldn't make up my mind about something and phoned the Bath store direct. I ended up talking to Sean who talked me through the options etc and I ended up ordering a set of speakers and stands at a great price with a great deal. Very happy in the end with my new Fyne Audio speakers
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great product at a great price
Great product at a great price. Very friendly and knowledgeable staff.
6. januar 2026
Besvarelse fra Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Miserable pick-up shop experience
Miserable pick-up shop experience. On-line purchase; I thought it would be easy to pick up and walk home. Large box is plonked onto desk. How can I easily carry this purchase? Don't know. Could I have a bag of some description? 10p. But I don't have cash. Then, card please. But it'll cost you more than 10p to process...and I have just spent £340! A large plastic bag arrives. Then: before you leave, would you like to become a Premium customer? Would I then get a free bag or similar help to carry the purchase home? No. Then thank you for nothing, Richer Sounds. (Thought: why didn't I just get Amazon or similar to deliver the same item?)
5. januar 2026
Besvarelse fra Richer Sounds - Bath
Dear Mr Allinson,
Thanks for taking my call about your recent store experience today and again please accept my apologies for the way things were dealt with. Before the days of it being a legal requirement to charge for a bag, we also used to fashion box ‘handles’ from tape for customers who came to see us and collected their purchases whilst on foot.
I’ve since spoken to the store and whilst I understand from the manager it was a new colleague who dealt with this who may not have the benefit of this experience, more training is obviously needed. I will arrange this alongside our Operations team as well as mentioning to the team at the store to remember to always apply common sense.
Hopefully if you use us again in the future you will be one of the 98% of happy customers who review us on Trustpilot.
Seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Service
Richer Sounds
Question from Richer Sounds for a…
Question from Richer Sounds for a review.
I purchased a TAGA HARMONY HTR 1000
Just before Christmas.
Had a great time using this unit,
Very pleased with performance.
CD. Vinyl. radio. all very pleased with.
Only small complaint clock display dosent stay on permanently.
could be me not reading instruction properly.
Otherwise VERY pleased with purchase
Kevern
12. januar 2026
Uopfordret anmeldelse
Great Customer Service
Bought latest Sony OLED TV not only was price great but customer service second to none. Special thanks to Sean at Bristol for his help & support on a busy Sunday. I have been a customer for many years & service/kmowledge has always been great!
4. januar 2026
Besvarelse fra Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very knowledgeable staff providing a…
Very knowledgeable staff providing a great service.
2. januar 2026
Besvarelse fra Richer Sounds - Bath
Thank you for your wonderful feedback
Just about one of the nicest businesses…
Just about one of the nicest businesses to buy from. Good and relevant advice, didn’t feel pressured, got a great product with an extended warranty at no extra charge. Can’t fault it.
2. januar 2026
Besvarelse fra Richer Sounds - Bath
Thank you for your 5 star review!
Delivery on day requested no damage to…
Delivery on day requested no damage to box item working.
2. januar 2026
Besvarelse fra Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Great experience as usual
Great experience as usual. Phoned up to see whether they had the TV we wanted in stock and was answered promptly by someone in the Bath shop. Ordered online and TV arrived for local pick up within a day. Very friendly staff there. TV is so far a joy too. Extra 6 year warranty is nice touch too.
30. december 2025
Besvarelse fra Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
Helpful and knowledgeable staff
Bought a TV and sound bar from the Bath store. Staff were helpful and arranged demos.
9. december 2025
Besvarelse fra Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent advice and assistance.
30. december 2025
Besvarelse fra Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Quality Service
People who know and understand the products they sell which is unfortunately not common anymore. Recommended some fantastic speakers and they sound great and are ideal for what I needed
29. december 2025
Excellent Experience.
I spoke to Sean on the phone who was superbly helpful. They managed to source my home cinema system and get it to me within 1 day over the Christmas period. And it sounds awesome. I will 100% do business with Richer Sounds in future.
29. december 2025
It was really nice to meet you
It was really nice to meet you; I hope to be back soon!
28. december 2025
Besvarelse fra Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
Richer Sounds Bath
Two great guys who were in no way pushy gave excellent service and knowledge
A lovely shopping experience
27. december 2025
Besvarelse fra Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Hayden was very knowledgeable and…
Hayden was very knowledgeable and helpful. Allowing me to test all options I considered and wanted to trial. I ended up coming in smack bang on the budget I hoped to spend and ended up buying something much better than I had thought I was going for thanks to trialling exdisplay items that were in shop and reduced.
26. december 2025
Besvarelse fra Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Great service from RICHER SOUNDS of…
Great service from RICHER SOUNDS of Bath. Pre ordered my item and it arrived the following day. Thoroughly recommended for all your audio equipment.
22. december 2025
Besvarelse fra Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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