i've used Mercedes main dealer for my car and thought id give Protyre a try as i heard good things..i was apprehensive as i've only ever used MB. the result... brilliant service from start to finish w... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Delivered an excellent experience from start to finish. The team were welcoming, professional, and clearly knowledgeable. They explained everything in a straightforward way, kept me updated throughou... Se mere
Virksomheden har svaret
I recently visited Protyre Worcester and was really impressed with the service I received. The staff were welcoming, friendly, and genuinely happy to help from the moment I arrived. They kept me info... Se mere
Virksomheden har svaret
Friendly service. Would have been 5 stars but "system interface" issues between head office and garage meant my booked appointment was changed at short notice. Sort it out Head Office - no-one needs... Se mere
Virksomhedsoplysninger
Om Protyre Autocare - Worcester
Skrevet af virksomheden
Skrevet af virksomheden
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Kontaktoplysninger
Bromyard Road, St Johns, WR2 5EE, Worcester, England, Storbritannien
- 01905 426868
4,6
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
174015 is the reference number for the…
174015 is the reference number for the issue on a trust pilot rating previously. In spite of you responding to me in trust pilot nobody from your company has contacted me? So you are still no a customer facing business.
17. september 2025
Besvarelse fra Protyre Autocare - Worcester
Dear Neil Ashby,
Thank you for reaching out and bringing this to our attention.
We are sorry to hear that you have yet to be contacted regarding the issue raised in ticket 174015. We can confirm that we have notified Higher Management, they will investigate and will be in touch with you as soon as possible.
Kind regards,
Eddie
Customer Care - Protyre
Disgusting objects
This is one star to many after the way you scumbags treated me today ,you were so nasty , it’s a man world and you made sure of that the way you intimidated me made sure I was the well under your shoe
22. september 2025
Besvarelse fra Protyre Autocare - Worcester
Dear Mrs Jaye,
Thank you for taking the time to raise your concerns. We are sorry to hear you were left feeling that way after a visit to our Worcester garage.
It is important to us that all customers feel looked after and receive the same excellent customer service, so we’d like to talk this through with you so we can look into this matter. We have raised this with the Area Manager who will be in touch as soon as they can to follow this up.
Thank you again for bringing this to our attention.
Kindest regards
Georgia
Customer Care - Protyre
Hopefully a one off.
Given a 10:30 time slot (please be on time) then waited 1.5hrs to have 2 tyres fitted.
Short staffed as an excuse is not good enough.
I’ll be going elsewhere.
17. september 2025
Besvarelse fra Protyre Autocare - Worcester
Dear Matthew,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
I Total Incompetence!took my vehicle in to have two front…
I took my vehicle in to have two front tyres changed having had the rear tyres changed to snow and muds a few months ago.
I have now realised that they took off the rear tyres which were new and replaced them with identical tyres. The nearly new tyres were chucked in the skip!
My appointment was booked for 10.00 but it was 10.45 before the tyre fitting started and my total wait was in excess of 1.5 hours.
I now have to go in again to have the tyres fitted which have been removed from the skip. I suppose that I will have another long wait.
The old independent business A44 Fawlty Tyres gave marvellous service. This shower do not.
15. september 2025
Besvarelse fra Protyre Autocare - Worcester
Dear Michael Timmis,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Worcester branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
I had a very disappointing experience…
I had a very disappointing experience with this workshop.
I called in advance to order Goodyear Pro Efficiency 2 tires and was told they would arrive from Wales within two weeks. I was promised a call back for confirmation, but never received one. After chasing several times, I eventually placed an online order myself, and only then was I told the tires were actually in stock.
When I arrived for my appointment, I found that the tires were from different manufacturing years (three from 2024 and one from 2025), which had not been mentioned at all. The fitting took almost two hours, finishing right before closing time, and the complimentary front tracking I had been promised was not done. I had also prepaid for rear tracking, but this was refused because of a seized bolt — on a car from 2017, not exactly that old. I even suggested they heat the bolt, as any other tire service would, but they refused, giving the strange explanation that many years ago, a petrol station miles away had banned the use of a blowtorch. They wouldn’t even try WD-40. If this was their approach on a 2017 car, I can only imagine what would happen with a 2010 model. Because of this, neither the rear (paid) nor the front (free) tracking was done, and I am now waiting for a refund for the rear tracking.
On top of this, although I clearly stated that my new TPMS sensors were already programmed, the staff still tried to reprogram them, which could have led to extra charges.
Overall, very poor communication, lack of professionalism, and misleading service. I will not be returning for MOT, tires, or any other service, and I cannot recommend them based on my experience.
EDIT : After I left them a review, they replied asking me to send an email with my phone number so they could resolve my complaint. What do you think? I sent the email, and a week has passed — nobody contacted me. Don’t think that just because they apologize and ask you to send them an email, they will actually call you to resolve anything. It’s just for appearances, to wash away the bad review.
13. september 2025
Uopfordret anmeldelse
Besvarelse fra Protyre Autocare - Worcester
Dear Bogdan Chirea,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Besvarelse fra Protyre Autocare - Worcester
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Decent Garage
Good garage, friendly and professional staff. Good for tyres, MOT's etc... My car failed the MOT, their quote was far too expensive for me, had the work done elsewhere as Protyre won't allow you to source your own parts (but I saved £350 by doing it)
They restested it once the work was done free-of-charge, so all good... Will use them again for MOT and tyres but not for mechanical work as its too pricey for my wallet...
8. september 2025
Friendly service, system upgrade needed
Friendly service. Would have been 5 stars but "system interface" issues between head office and garage meant my booked appointment was changed at short notice. Sort it out Head Office - no-one needs the inconvenience!! It's not 1987, the tech is available if you respect your customers.
3. september 2025
Great service at Protyre Autocare…
Great service at Protyre Autocare Worcester. They changed my engine oil and filter and gave a free full inspection of the car. Friendly, professional staff and very reliable, highly recommended!
3. september 2025
Protyre-Worcester
I took my car to Protyre in Worcester for a Gold Service and MOT. The staff were friendly and explained everything clearly before starting the work. They were finished the same day, and the price was very reasonable compared to other garages I’ve used. Overall, I’d highly recommend this garage for reliable and trustworthy service.
20. august 2025
Besvarelse fra Protyre Autocare - Worcester
Hello Miss Anca,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Besvarelse fra Protyre Autocare - Worcester
Hello Janet,
We appreciate your long-term patronage and are so glad to hear that you have consistently found our team to be polite and helpful over the years.
Thank you!
Kindest regards,
Georgia
Customer Care – Protyre
Quickly diagnosed and fixed.
15. august 2025
Besvarelse fra Protyre Autocare - Worcester
Hello Peter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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