Lookers Anmeldelser 

I have purchased cars previously but never had an experience like this! They had cleaned the car up wonderfully, and had it all covered and ready to go. They were very helpful, and Lottie went above and beyond.

I recently had an excellent experience purchasing my car thanks to George Milton. From start to finish, he was professional, knowledgeable, and genuinely interested in helping me find the right vehicle rather than making a sale. He answered all of my questions honestly, kept me informed throughout the process, and made everything straightforward and stress-free. His friendly approach and outstanding customer service made the whole experience enjoyable. I would highly recommend George Milton to anyone looking for a new or used car. Thank you for going above and beyond!

My husband’s experience with Audi has been deeply disappointing from start to finish. What should have been a straightforward ownership journey has instead become a long, stressful process marked by poor communication, slow responses, and a complete lack of accountability.

Despite raising clear concerns and giving Audi multiple opportunities to resolve the issues properly, we were met with dismissive attitudes and inconsistent information. The level of support we expected from a premium brand simply wasn’t there. Instead of taking ownership, Audi repeatedly pushed responsibility elsewhere, leaving us to chase answers and solutions that should have been provided proactively.

A brand that positions itself as “premium” should deliver premium service — especially when safety, reliability, and customer trust are involved. Unfortunately, Audi has fallen far short of that standard.

We would strongly caution anyone considering Audi to look closely at how they handle problems when things go wrong. Our experience shows that the customer care and after‑sales support are nowhere near the level they should be.

Sales side Lookers are OK, the staff are keen to assist but not pushy. However, the after sales is poor at best. You have to chase to get answers, service and support is a shambles and when you raise any concerns you get a sob story about how staff have left and they are struggling. Waiting 3 months to get a simple answer on a warranty issue is not acceptable. I would not purchase another car from Lookers Gatwick based on the bad experiences I have had (which are many).

I have a Vauxhall Vivaro van which I use for work as a self employed plumber.
The dash has flagged up that there is an engine fault. It’s under warranty as it’s only 18months old.
I’ve called numerous local branches and the soonest they can have a look is in two weeks time. They also advised me not to use the van until then.
So I now can’t got to work for between 2 and 3 weeks which means no pay and unhappy customers. I had got a new van this time for peace of mind, any issues were covered. It’s extremely unreasonable to expect anyone self employed to be out of work for weeks as they are ‘to busy’. I was also told that there are lots of other people in the same boat as though that would appease me? Shocking service

Given that Lookers, Chester is the nearest to where I live it was a 2.5 hour return journey to purchase the car. Rather than waste a journey I checked that the 2023 Juke had no issues and was assured there would be no problems. Unfortunately, when I checked the car the rear offside had been scrapped, carpets were missing, not valetted, petrol guage on zero and the front passenger seat had the side panel missing. Rather than wasting the long journey I accepted a £250 reduction for the scrape and the panel would be sent to my home address (need a tool bit to fit). Although remedies were offered, when paying £15k for a car you don't expect it have come straight from the auction without any checks. I will avoid for my next purchase.

Joel was the first person we spoke to at Mercedes Stoke. He instantly set us at ease to discuss all aspects of the pros and cons of each of the models of cars we were interested in. He was incredibly knowledgeable, but more importantly he was so personable, and helpful. It is clear he loves his job and the brand he is selling, but what was appreciated most was the fact that he listened and made informed suggestions, to ensure that we bought the car that would ultimately work best for us.
His care and attention continued as we moved to purchasing the car, and his patience and humour was much appreciated with all the technical issues we experienced!!! I would highly recommend Joel and we will definitely be back to buy again from him, whilst enjoying a hot chocolate!!! We cannot thank him enough.

My partner and I don’t particularly look forward to buying a new car. We have experience of pushy salesmen and annoying sales techniques.
However I have to say we had a good experience with Jonny at Lookers in Middlesbrough. The service he provided was excellent and everything happened as planned. Thanks.

Don't leave your car at lookers Chester it comes back with scratches and not repaired also you put a complaint in and they reply with lies the technicians they don't know anything about vauxhall or they get a trainee I would love to know how many other cars been scratched customer service informed but they are with the dealer so they don't help only makes you stressed don't buy

If you want to feel ripped off and ignored then use Lookers BMW Service Stafford.
I've asked for information regarding work carried out in December 2026. Still waiting.
Emailed service directly, raised 2 cases with Lookers complaint depts. All have been ignored.
Even asking BMW UK for help getting the information is drawing a blank.

We had a day waiting to collect the hire car that the hire company said they had delivered but Lookers insisted they hadn’t got it. Finally at 5pm they asked the staff and a salesman had the keys in his desk! The car had been there since midday.
The AA were called out to our ev car because of an issue with charging. That they didn’t investigate. They returned the car with very little charge and refused to let us use their charger despite knowing we had a long journey ahead.

Very poor customer service once they have your money. My mum bought a car from Lookers Renault on Sealand Rd, Chester, a few weeks ago. Paid just under £9k. She was told it would be serviced before she picked it up but when she got it home and checked the paperwork it's been about 3 years since the last service. The battery also died about a week after she'd picked it up - the car wouldn't start at all - so they clearly hadn't done any checks on something so basic. Now they won't answer the phone when she calls them sort out whether they're willing to service it like they promised. Avoid.

Bought a used Renault Captur in March. Air conditioning hasn't worked properly since we bought the thing. Now about (or should I say having to wait until 9th September) to take the car back for a third time. They simply regassed it again last time; why do that when it had been regassed only a few weeks before?!! Trying to book in with the service department a nightmare; long hold times and presumably based off site at some God forsaken call centre. No doubt their response to this post will be to ask me to raise a complaint. Just want the car fixed, nothing more, nothing less. Lookers, your after service sucks!

Avoid Mercedes‑Benz Stourbridge. The car came with incorrect paperwork and the manager flat‑out refused to fix it. I paid thousands for minor damage insurance that they promised but never provided. The mileage on the car was wrong, and the whole experience was unprofessional from start to finish. I wouldn’t recommend this dealership to anyone.

Link sent to me to track progress of my service & MOT was dead. It only redirected me to the “book a service” web page. No information readily available to me on progress of my car. Very frustrating and unhelpful. Led to believe that this issue has been known about for several weeks. Please fix this and improve customer comms.

Mercedes in Tonbridge after care service is absolutely appalling & just make extremely silly statements, which includes the sales manager. I would not recommend Lookers to anyone, the guy i just spoke to is not fit for purpose!!

Sold a faulty car and left feeling bullied and intimidated by the staff.

I am extremely disappointed with my experience purchasing a used Jaguar from Lookers Jaguar Buckinghamshire.

The problems began before I had even collected the car. Collection was delayed because the car required a new tyre and repairs to new paint damage.

Just three months after purchasing the car, the engine had to be replaced. One day after receiving the car back, the AdBlue system also had to be replaced. When the car was returned to me again, the RAC had to be called because of a burning smell.

There have also been numerous other problems, including:

• Being overcharged by more than £700 in service fees
• A fault with the DAB/radio system
• A breakdown in Devon where I was unable to have the car recovered because the dealership had not registered my warranty, despite me emailing numerous times about this
• A fault with the inlet manifold, resulting in a seven-week wait for the required part

The overall result is that I have been paying for a car that I have not had the use of while it has spent extensive periods in repair at Lookers.

I have also had to pay hundreds of pounds in recovery and car rental costs as a direct consequence of these problems.

What has been particularly upsetting is how I have been treated when trying to resolve these issues. I have raised my concerns with numerous members of staff, but the experience has left me distressed. On occasions, I have been left in tears, and I now feel too anxious and intimidated to return to Lookers.

I would strongly urge anyone considering purchasing a vehicle from Lookers Jaguar Buckinghamshire to carefully consider my experience and make sure that any promises, warranty arrangements and costs are confirmed in writing.

I am extremely disappointed with the service I have received from Lookers Maidstone and would strongly advise anyone considering purchasing a vehicle from them to think carefully.
I have now been waiting over two weeks for my £500 excess to be reimbursed, despite making numerous phone calls and even attending the dealership in person. I sat down with George at the dealership, who processed the refund and advised me that it simply needed to be authorised by Accounts.
Since then, I have received numerous phone calls and been asked for different information on several occasions. I was initially told by Alex that Accounts only required the last four digits of my bank card to process the refund. I was then asked for my bank details so that a BACS payment could be made, which I provided. Despite this, I am still waiting for the money to be returned.
I was then contacted again yesterday and asked to provide proof that I had originally made the payments. At this point, I genuinely cannot understand why it has taken more than two weeks, numerous phone calls and repeated requests for information to reimburse money that is rightfully owed to me.
The whole process has been extremely stressful and frustrating. The lack of communication, repeated requests for information and apparent lack of coordination between departments have made what should have been a straightforward refund unnecessarily difficult.
Unfortunately, this is not the only issue I have experienced with the vehicle. The wireless in-car charger is still not working, despite the car having been taken into the service department twice to resolve this issue. I have spent additional time, petrol and effort taking the vehicle back, only to repeatedly be told that the charger is working when, in reality, it does not charge my phone at all.
This is particularly frustrating because the wireless charging facility was an important feature that I expected the vehicle to have when I purchased it. Had I known that it would not function correctly, I would seriously have reconsidered purchasing the car.
Overall, my experience with Lookers Maidstone has been extremely disappointing. The handling of the refund has been unnecessarily complicated, and the unresolved vehicle fault has caused further inconvenience, expense and frustration.
I am still waiting for my £500 to be reimbursed and for the wireless charger fault to actually be resolved.

A wonderful service where my car was collected at home, serviced by Citroen & returned to me at home. No hassle for me, no driving to Belfast, no waiting around.
Exceptional customer service. Thank you.

I bought a 2017 Volkswagen Tiguan R-Line from Charles Hurst for £17,350, paying for the vehicle in full with no finance. Unfortunately, what should have been an exciting purchase has turned into the worst car-buying experience I have had in 14 years of driving. I have bought five cars during that time, and this has been by far the most stressful.

The problems started within around 20 minutes of taking ownership. On the way home, the car developed an EPC fault and went into limp mode. The car was jerking, losing revs and behaving very poorly, particularly under acceleration and going uphill.

I was told to have the car recovered back to Charles Hurst. However, because I had bought the car late in the evening, I couldn’t tax it until I was able to do so, which meant I couldn’t get it recovered through the RAC at that point.

There was also an issue with the RAC registration. When I collected the car, I specifically told the salesman, Norman, that my RAC registration had been set up with the wrong address and asked him to correct it. I was told it was okay.

The car then sat with Charles Hurst for over a week before the initial fault was eventually repaired.

Unfortunately, that was nowhere near the end of the problems.

Around a month or so later, I noticed that during heavy rain, water was getting into the car around the light controls, with water actually dripping down. This was another issue on a car I had only recently purchased.

A few months later, I contacted the DVLA because I still hadn’t received my new V5C logbook. DVLA told me that the change of keeper had not been completed. Given that I had already raised the address issue with Norman when I collected the car, I emailed him explaining what DVLA had told me. I received no response.

Then, somewhat coincidentally, around a week or so later, a change of ownership suddenly appeared on the DVLA system. I contacted DVLA again, only to discover that the keeper details had still not been dealt with correctly and I had to establish that the address issue had eventually been corrected.

During all of this, the car developed another fault with the engine warning light. I booked it back into Charles Hurst and was told it required a completely new AdBlue tank and sensor, as well as a propshaft. To be fair, these were dealt with under the warranty.

However, Charles Hurst also identified damage/problems with the front arm rear bushes and a cracked casing, which I was told would not be covered under warranty. I found this extremely disappointing given how recently I had purchased the car and the fact that, in my opinion, these were issues that should have been identified and dealt with before selling a £17,350 vehicle.

I then took the car to my own mechanic for further investigation. He subsequently found that one of the rear springs was completely broken and required replacement, which is currently being carried out.

At this point, after only four months of ownership, I have had nothing but stress and uncertainty. Instead of being able to enjoy a £17,350 car from a major dealer, I constantly find myself wondering what is going to go wrong next.

I have completely lost trust and faith in Charles Hurst as a company and in the way this sale was handled. In particular, the way the original sale, RAC registration and DVLA keeper details were dealt with by Norman has been extremely disappointing.

I understand that cars can develop faults and that no used car is guaranteed to be perfect. What I cannot accept is the sheer number of problems that have appeared so soon after purchase, including faults that I believe should have been identified before the vehicle was sold.

I bought this car expecting a quality vehicle from a major, established dealer. Instead, I have spent the first four months dealing with faults, repairs, garages, warranty discussions, DVLA issues and constant worry about what might happen next.

I have bought five cars over 14 years of driving, and this is by far the worst experience I have ever had.

Based on my experience, I would strongly advise anyone considering buying a used car from Charles Hurst to think very carefully and carry out extremely thorough checks before handing over their money.

£17,350 is a lot of money, and after this experience, I simply don’t feel that I received the level of service, preparation or reliability that I should have expected from a dealer of this size.