Audika - Norwich Anmeldelser 

185
TrustScore 5 ud af 5

4,8

7 Westlegate, NR1 3LT NORWICH, Norfolk, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he... Se mere

Bedømt til 5 ud af 5 stjerner

Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) bu... Se mere

Bedømt til 5 ud af 5 stjerner

Excellent service, friendly, caring & professional at all times. Always a warm friendly welcome from Faye & superb treatment from Diane. Their micro-suction ear treatment is the most advanced as a cam... Se mere

Bedømt til 5 ud af 5 stjerner

Outstandingly knowledgeable and professional person centred consultations & ongoing support over 2 years @ Norwich NR1 3LT. Thank you very much to Mr J.Eldridge. Quality hearing aids suggested and g... Se mere



Kontaktoplysninger

  • 7 Westlegate, NR1 3LT, NORWICH, Norfolk, Storbritannien

  • 01603 878270

4,8

Fremragende

TrustScore 5 ud af 5

185 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,8

Alle anmeldelser

(185)

5.332 anmeldelser inden for de sidste 12 måneder

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Bedømt til 3 ud af 5 stjerner

Annual check up

My first visit to this branch of Hidden Hearing. Receptionist is extremely good. However my consultant initially didn’t seem to know much about me or why I was there and spent several minutes scanning the computer to find out. I think this should have been done before my appointment and thereby giving me confidence in my care. From then on my check up was carried out with professionalism - although no check of my ears or my hearing aids where done, just verbal questions about both.

16. september 2025
Audika - Norwich-logo

Besvarelse fra Audika - Norwich

Hello Susan,

Thank you for your review. We are sorry to learn that your appointment didn't go as you were hoping or we would expect.

Our Customer Services team will reach out to you shortly to understand a little more information so that we can follow up on your experience.

Kind Regards,

Customer Services
Hidden Hearing Ltd

0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Bedømt til 5 ud af 5 stjerner

First class service

Jerry at Norwich office could not have been more helpful, attentive and professional at all times. Really worked hard to set everything up. In the end I decided not to have the hearing aids, and he was very supportive and accepted my decision without any quibble. When I do decide I really need them I'll certainly go back to Jerry at Norwich. Cannot praise all the staff enough.

4. september 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Superb

Superb, looked after really well and put at ease with everything explained.After 3 weeks of suffering (and bad advice) i now feel liberated. Plus i got a free hug. Many thanks again!!

29. august 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent, 5 star

Excellent service, and couldn't have asked for a more caring and attentive professional than Diane, who went above and beyond to help me with my hearing issues and wax removal. I felt very comfortable and in safe hands as she took me through the whole process and explained every step along the way. I would absolutely come back here if I ever needed to.

31. juli 2025
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

AUDIOLOGIST informative, but.

Audiologist was informative and helpful, some equipment didn't work, this made the practice look unprofessional which didn't give me confidence in this company.
Had a follow up call from Hiddenhearing customer service, a very helpful English lady with well spoken English accent I clearly understood, helpful in building my confidence in this company, took on board my 3 star review and subsequent comments and questions to relay back to the company, just to be clear that the hearing aids offered were of the highest quality and did perform very well compared to others I have trialled, my review was for the equipment used in hearing test not for the hearing aids themselves which were the only ones that filted out the distracting background to a degree that conversation was understood but didn't block background noise completely so I was still aware of surroundings, I do feel these are the best quality available so far but at the moment unaffordable for me.

12. juli 2025
Audika - Norwich-logo

Besvarelse fra Audika - Norwich

Good morning,
Thank you for your 3-star review. We are pleased to hear that you found our Hearing Aid Dispenser to be informative and helpful. Unfortunately, technical issues can arise unexpectedly however, we endeavour to resolve them as quickly and efficiently as possible.
We are sorry if your experience has questioned your confidence in Hidden Hearing. A member of our Customer Services Team will reach out to you. If we are unable to reach you and you would like to discuss further, please contact our Customer Services Team on 0800 7408 796 who will be happy to help.
Kind Regards
Customer Services
Hidden Hearing Ltd

Bedømt til 5 ud af 5 stjerner

Great and reassuring experience

Seen on time.
Very informative and thorough.
I was expecting some sales pressure but presently surprised at the honesty and if you don’t need or not suitable (yet); sorted.
Would definitely make a follow-up appointment at the recommended interval.

4. juli 2025
Bedømt til 5 ud af 5 stjerner

Visited today for a last minute hearing…

Visited today for a last minute hearing test and ear wax removal, not only fitted me in at the very last minute but were able to thoroughly and professionally help and left me feeling wonderful. Thank you

4. juli 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

This was my first annual check

This was my first annual check. I’ve been really pleased with my new hearing aids. I’ve used aids for several years but these were the first set from Hidden Hearing. I wished I had found them a long time ago. I had a quick retest and Jerry made a few minor tweaks and they are now even better. They give excellent, friendly and skilled service and I would definitely recommend them.

5. juni 2025
Bedømt til 4 ud af 5 stjerner

My hearing test was on time at North…

My hearing test was on time at North Walsham. The test seemed very thorough an was explained very well by Jeremy. My test results were shown to me and explained.
I was able to try some hearing aids which did make some improvements.

22. maj 2025
Bedømt til 5 ud af 5 stjerner

Amazing Service and Products

Jerry is an asset to the Company. We were educated (in his jovial and friendly but highly professional way) about the human ear and how the tech available can (and does, by the way) help restore *your* hearing specifically.
Amazing service and (my bad - I've forgotten her name) the receptionist was equally as helpful and friendly. They probably would not want it - but I could have stayed longer!
Outcome: my husbands hearing is restored with clarity and in comfort.
Thank you Norwich branch.

14. maj 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Jerry at Norwich branch is a star!

Visited the Norwich branch this morning with my husband who has been suffering with loss of hearing and tinnitus for several years. We met the most informative and interesting chap called Jerry Eldridge. He was absolutely brilliant and made everything so easy to understand. Jerry went through all the tests and different hearing aids available, he explained everything and hubby was very satisfied with the results.

9. maj 2025
Uopfordret anmeldelse
Audika - Norwich-logo

Besvarelse fra Audika - Norwich

We are so pleased you met Jerry and that the service you received was exactly as it should be.

Jerry is a star! ...and his out of office replies are legendary... as you would expect after meeting him.

We are so pleased that he put you and your husband at ease and that his professionalism meant that your hubby was satisfied with the results of the consultation.

Thank you so much for taking the time to leave a review and if we can do anything further, please do not hesitate to contact us.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Bedømt til 5 ud af 5 stjerner

Hidden Hearing Norwich

Hidden Hearing Norwich , Leanne the receptionist always willing and happy to help, Audiologists are both brilliant,nothing is too much trouble. I would never go anywhere else 👏👏👏👏👏👏👏👏👏👏

30. april 2025
Uopfordret anmeldelse
Audika - Norwich-logo

Besvarelse fra Audika - Norwich

We love all the 'clapping' emoji's - Thank you! If only there were an Oscars for hearing care... 👍

We are so pleased the Norwich team are up to their usual high standard and that you are a life long patient because of that. The sentiment is not lost on us and we are very grateful to our longstanding and loyal customers. Thank you.

Naturally, if we can do anything else to support you before your next appointment, please do not hesitate to reach out.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Bedømt til 5 ud af 5 stjerner

Friendly, thorough and efficient service

My 94-year-old mother-in-law has severe hearing loss and has struggled with previous hearing aids and providers. Jeremy was very thorough in testing and patiently explaining the pros and cons of options in her situation, and in following up to ensure that she was settling in well with her chosen aids. I would definitely recommend this company.

23. april 2025
Uopfordret anmeldelse
Audika - Norwich-logo

Besvarelse fra Audika - Norwich

What a wonderful review of Jeremy in our Norwich area - thank you so much.

We are really pleased that Jeremy was able to provide a service that your 94 year old mother-in-law had been unable to find until visiting Hidden Hearing.

We want to make sure that your mother-in-law continues to benefit from her hearing aids so please do not hesitate to reach out to us if something crops up in the meantime.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

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